:root{--navy:#173a76;--navy2:#0f2b5d;--gold:#e7aa1e;--bg:#f4f7fb;--card:#fff;--text:#182235;--muted:#687386;--line:#e2e8f0;--success:#1f8f53;--warning:#c47c0d;--danger:#b4232d;--info:#2878c8;--shadow:0 12px 34px rgba(31,48,78,.09);--radius:16px}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Segoe UI,Roboto,Arial,sans-serif;color:var(--text);background:var(--bg);font-size:14px}a{color:var(--navy);text-decoration:none}a:hover{text-decoration:none}button,input,select,textarea{font:inherit}.container{width:min(1180px,calc(100% - 32px));margin:auto}.public-body{display:flex;min-height:100vh;flex-direction:column}.public-header{background:#fff;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:30}.header-inner{height:76px;display:flex;align-items:center;justify-content:space-between;gap:20px}.brand{display:flex;align-items:center;gap:12px;color:var(--text)}.brand strong,.brand small{display:block}.brand strong{font-size:15px}.brand small{color:var(--muted);margin-top:2px}.brand-mark{width:43px;height:43px;border-radius:13px;background:linear-gradient(145deg,var(--navy),var(--navy2));color:white;display:grid;place-items:center;font-weight:900;letter-spacing:-.5px;box-shadow:0 8px 20px #173a7630}.public-header nav{display:flex;align-items:center;gap:22px}.public-header nav>a:not(.btn){color:#445066;font-weight:600}.nav-toggle{display:none;border:0;background:none;font-size:25px}.hero{background:linear-gradient(135deg,#102d63,#214b92);color:#fff;padding:72px 0;overflow:hidden;position:relative}.hero:after{content:"";position:absolute;width:420px;height:420px;border-radius:50%;right:-120px;top:-170px;background:#fff1}.hero-grid{display:grid;grid-template-columns:1.35fr .65fr;gap:50px;align-items:center}.eyebrow{text-transform:uppercase;letter-spacing:.13em;font-size:12px;font-weight:800;color:#ffd56e}.hero h1{font-size:clamp(36px,5vw,61px);line-height:1.03;margin:10px 0 18px;letter-spacing:-.045em;max-width:760px}.hero p{font-size:17px;color:#e8eef9;line-height:1.7;max-width:720px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:28px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:10px;padding:11px 16px;font-weight:750;cursor:pointer;background:var(--navy);color:#fff;transition:.18s ease}.btn:hover{transform:translateY(-1px);box-shadow:0 7px 18px #173a7626}.btn-gold{background:var(--gold);color:#17233a}.btn-light{background:#fff;color:var(--navy)}.btn-outline{background:transparent;border:1px solid #cad3df;color:var(--text)}.btn-danger{background:var(--danger)}.btn-success{background:var(--success)}.btn-sm{padding:8px 12px;font-size:13px}.hero-panel{background:#ffffff12;border:1px solid #ffffff24;border-radius:22px;padding:25px;backdrop-filter:blur(5px)}.hero-panel h3{margin-top:0}.hero-panel form{display:grid;gap:11px}.hero-panel input{background:#fff;border:0}.section{padding:52px 0}.section-title{text-align:center;margin-bottom:30px}.section-title h2{font-size:30px;margin:0 0 8px;letter-spacing:-.025em}.section-title p{color:var(--muted);margin:0}.category-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.category-card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:21px;box-shadow:0 4px 12px #1a2c4c08;transition:.2s}.category-card:hover{transform:translateY(-3px);box-shadow:var(--shadow);border-color:#c7d4e7}.category-card .icon{width:42px;height:42px;border-radius:12px;background:#edf3ff;color:var(--navy);display:grid;place-items:center;font-size:20px;margin-bottom:15px}.category-card h3{font-size:15px;margin:0 0 7px}.category-card p{color:var(--muted);font-size:13px;line-height:1.5;margin:0}.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.step{background:white;border-radius:var(--radius);padding:24px;border:1px solid var(--line)}.step .num{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--navy);color:#fff;font-weight:800}.step h3{margin:15px 0 6px}.step p{color:var(--muted);line-height:1.6}.public-footer{margin-top:auto;background:#0f203d;color:#cbd5e1;padding:28px 0}.footer-grid{display:flex;justify-content:space-between;gap:20px;align-items:center}.public-footer strong{color:white}.public-footer p{margin:5px 0 0}.public-footer a{color:#fff}.page-hero{background:linear-gradient(135deg,#122f67,#234b8d);color:#fff;padding:44px 0}.page-hero h1{font-size:34px;margin:0 0 8px}.page-hero p{margin:0;color:#dce7f8}.content-wrap{padding:34px 0 55px}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 4px 14px #17345a09}.card-pad{padding:24px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px}.form-group label{display:block;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.045em;color:#566174;margin-bottom:7px}.form-control{width:100%;border:1px solid #cfd8e5;border-radius:10px;padding:11px 12px;background:#fff;outline:none;transition:.15s}.form-control:focus{border-color:#6f96ce;box-shadow:0 0 0 3px #3779c414}.form-group.full{grid-column:1/-1}textarea.form-control{min-height:145px;resize:vertical}.help{font-size:12px;color:var(--muted);margin-top:5px}.alert{padding:13px 15px;border-radius:10px;margin:16px auto;border:1px solid transparent}.alert.success{background:#eaf8ef;color:#176b3a;border-color:#c8ecd5}.alert.danger{background:#fff0f1;color:#9c2028;border-color:#f2c9cc}.alert.warning{background:#fff7e8;color:#8c5a0d;border-color:#f1ddb5}.alert.info{background:#eef6ff;color:#245e9a;border-color:#cfe2f6}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:20px}.ticket-message{padding:20px;border:1px solid var(--line);border-radius:14px;background:#fff;margin-bottom:15px}.ticket-message.customer{border-left:4px solid #7796c6}.ticket-message.staff{border-left:4px solid var(--gold)}.message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:12px;color:var(--muted);font-size:12px}.message-body{line-height:1.7;overflow-wrap:anywhere}.meta-list{display:grid;gap:12px}.meta-item{display:flex;justify-content:space-between;gap:15px;padding-bottom:10px;border-bottom:1px solid var(--line)}.meta-item span:first-child{color:var(--muted)}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.035em;background:#eef1f5;color:#546071}.badge.success{background:#e7f7ee;color:#19713f}.badge.warning{background:#fff2d8;color:#9b5f05}.badge.danger{background:#fdebed;color:#a3232c}.badge.info{background:#eaf4ff;color:#226caf}.badge.neutral{background:#eff2f5;color:#566174}.attachments{display:flex;flex-wrap:wrap;gap:7px;margin-top:12px}.attachment{font-size:12px;background:#f3f6f9;border:1px solid var(--line);padding:7px 9px;border-radius:8px}.kb-grid{display:grid;grid-template-columns:280px 1fr;gap:24px}.kb-list{display:grid;gap:10px}.kb-item{padding:17px;border:1px solid var(--line);border-radius:12px;background:#fff}.kb-item h3{margin:0 0 7px;font-size:16px}.kb-item p{color:var(--muted);margin:0;line-height:1.5}.searchbar{display:flex;gap:10px}.searchbar input{flex:1}.empty{text-align:center;padding:45px 20px;color:var(--muted)}table{width:100%;border-collapse:collapse}.table-wrap{overflow:auto}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:#6d7788;padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap}.table td{padding:12px;border-bottom:1px solid #edf0f4;vertical-align:middle}.table tr:hover td{background:#fbfcfe}.table .subject{min-width:260px;font-weight:700}.nowrap{white-space:nowrap}.admin-body{overflow-x:hidden}.admin-shell{display:flex;min-height:100vh}.sidebar{width:248px;position:fixed;left:0;top:0;bottom:0;background:#102447;color:#dce6f3;padding:19px 14px;display:flex;flex-direction:column;z-index:50}.admin-brand{color:white;padding:5px 7px;margin-bottom:18px}.admin-brand small{color:#b5c4da}.side-nav{display:grid;gap:5px}.side-nav a{color:#cbd6e5;padding:11px 13px;border-radius:9px;display:flex;gap:11px;align-items:center;font-weight:650}.side-nav a .nav-icon,.pro-nav a .nav-icon{width:20px;min-width:20px;text-align:center;display:grid;place-items:center;flex:0 0 20px}.side-nav a .nav-label,.pro-nav a .nav-label{width:auto!important;min-width:0;text-align:left;flex:1 1 auto;white-space:nowrap;overflow:visible;text-overflow:clip}.side-nav a.active,.side-nav a:hover{background:#ffffff14;color:white}.side-footer{margin-top:auto;border-top:1px solid #ffffff16;padding-top:14px;display:grid;gap:9px}.side-footer a{color:#b9c9de;font-size:12px;padding:4px 10px}.admin-main{margin-left:286px;width:calc(100% - 286px);min-height:100vh;display:flex;flex-direction:column}.admin-topbar{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 25px;position:sticky;top:0;z-index:20}.admin-topbar h1{font-size:19px;margin:0}.admin-topbar p{font-size:12px;color:var(--muted);margin:3px 0 0}.avatar{margin-left:auto;width:38px;height:38px;border-radius:50%;background:#e8effa;color:var(--navy);display:grid;place-items:center;font-weight:800}.side-toggle{display:none;border:0;background:none;font-size:22px;margin-right:10px}.admin-content{padding:24px;flex:1}.admin-footer{padding:18px 25px;color:var(--muted);font-size:12px;border-top:1px solid var(--line);background:#fff}.stats-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;margin-bottom:20px}.stat-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px}.stat-card .label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:750}.stat-card .value{font-size:30px;font-weight:850;letter-spacing:-.03em;margin-top:7px}.stat-card .hint{font-size:11px;color:#8992a2;margin-top:3px}.dashboard-grid{display:grid;grid-template-columns:1.5fr .8fr;gap:18px}.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:17px 19px;border-bottom:1px solid var(--line)}.card-head h2{font-size:15px;margin:0}.card-body{padding:18px}.queue-list{display:grid;gap:12px}.queue-row{display:grid;grid-template-columns:minmax(130px,1fr) 2fr 38px;align-items:center;gap:10px}.bar{height:8px;border-radius:999px;background:#edf1f6;overflow:hidden}.bar span{display:block;height:100%;background:linear-gradient(90deg,var(--navy),#4c83c7);border-radius:inherit}.donut-wrap{display:flex;align-items:center;gap:22px}.donut{width:150px;height:150px;border-radius:50%;display:grid;place-items:center;position:relative}.donut:after{content:"";width:92px;height:92px;background:#fff;border-radius:50%;position:absolute}.donut strong{z-index:2;font-size:24px}.legend{display:grid;gap:8px;flex:1}.legend div{display:flex;justify-content:space-between;gap:10px}.legend span:before{content:"";display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--navy);margin-right:7px}.toolbar{display:flex;gap:10px;align-items:center;justify-content:space-between;margin-bottom:15px;flex-wrap:wrap}.filters{display:flex;gap:8px;flex-wrap:wrap}.filters .form-control{width:auto;min-width:130px}.pagination{display:flex;gap:6px;justify-content:flex-end;margin-top:16px}.pagination a,.pagination span{padding:7px 10px;border:1px solid var(--line);background:#fff;border-radius:8px}.pagination .active{background:var(--navy);color:#fff}.admin-login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-brand{background:linear-gradient(145deg,#102b5f,#214b91);color:#fff;display:flex;align-items:center;justify-content:center;padding:50px}.login-brand>div{max-width:520px}.login-brand h1{font-size:48px;line-height:1.05;letter-spacing:-.04em;margin:16px 0}.login-brand p{color:#dce8f8;line-height:1.7;font-size:16px}.login-panel{display:flex;align-items:center;justify-content:center;padding:30px}.login-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:30px;box-shadow:var(--shadow)}.login-card h2{font-size:26px;margin:0 0 5px}.login-card>p{color:var(--muted);margin:0 0 24px}.login-card .form-group{margin-bottom:15px}.split-actions{display:flex;align-items:center;justify-content:space-between;gap:10px}.action-row{display:flex;gap:8px;flex-wrap:wrap}.inline-form{display:inline}.detail-grid{display:grid;grid-template-columns:1.4fr .6fr;gap:18px}.panel-stack{display:grid;gap:16px}.note{font-size:12px;color:var(--muted);line-height:1.5}.kpi-row{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.chart-bars{display:grid;gap:12px}.chart-row{display:grid;grid-template-columns:140px 1fr 48px;gap:10px;align-items:center}.chart-row .bar{height:12px}.settings-tabs{display:flex;gap:5px;border-bottom:1px solid var(--line);margin-bottom:20px}.settings-tabs a{padding:10px 12px;font-weight:700;color:var(--muted)}.settings-tabs a.active{color:var(--navy);border-bottom:2px solid var(--navy)}@media(max-width:1100px){.category-grid{grid-template-columns:repeat(3,1fr)}.stats-grid{grid-template-columns:repeat(3,1fr)}.dashboard-grid,.detail-grid{grid-template-columns:1fr}.ticket-layout{grid-template-columns:1fr}}@media(max-width:820px){.hero-grid{grid-template-columns:1fr}.hero-panel{display:none}.category-grid{grid-template-columns:repeat(2,1fr)}.steps{grid-template-columns:1fr}.public-header nav{display:none;position:absolute;left:16px;right:16px;top:68px;background:#fff;box-shadow:var(--shadow);border:1px solid var(--line);border-radius:14px;padding:15px;flex-direction:column;align-items:stretch}.public-header nav.open{display:flex}.nav-toggle{display:block}.sidebar{transform:translateX(-100%);transition:.2s}.sidebar.open{transform:translateX(0)}.admin-main{margin-left:0;width:100%}.side-toggle{display:block}.admin-content{padding:16px}.admin-login{grid-template-columns:1fr}.login-brand{display:none}.stats-grid,.kpi-row{grid-template-columns:repeat(2,1fr)}.kb-grid{grid-template-columns:1fr}}@media(max-width:600px){.container{width:min(100% - 22px,1180px)}.hero{padding:48px 0}.hero h1{font-size:39px}.category-grid,.form-grid,.stats-grid,.kpi-row{grid-template-columns:1fr}.form-group.full{grid-column:auto}.footer-grid{flex-direction:column;align-items:flex-start}.page-hero h1{font-size:28px}.card-pad{padding:18px}.admin-topbar{padding:0 15px}.admin-content{padding:12px}.queue-row,.chart-row{grid-template-columns:1fr}.table th,.table td{padding:10px 8px}.donut-wrap{flex-direction:column;align-items:flex-start}.searchbar{flex-direction:column}}

/* ==========================================================
   HelpDesk Pro admin skin — visual-only layer
   Keeps existing Machakos University functionality.
   ========================================================== */
.ui-icon{width:20px;height:20px;display:inline-block;vertical-align:middle;flex:0 0 auto}
.admin-body{background:#f5f8fc;color:#10213f;font-family:Inter,"Segoe UI",Arial,sans-serif}
.admin-shell{min-height:100vh}
.pro-sidebar{width:286px;background:linear-gradient(180deg,#17365d 0%,#17395f 58%,#153454 100%);padding:14px 14px 16px;box-shadow:4px 0 22px rgba(19,48,82,.08);overflow-y:auto}
.pro-brand{min-height:82px;margin:0 0 12px;padding:6px 8px;gap:13px;color:#fff;align-items:center}
.pro-brand:hover{color:#fff}
.pro-brand-icon{width:42px;height:42px;color:#2685ff;display:grid;place-items:center;flex:0 0 42px}
.pro-brand-icon .ui-icon{width:38px;height:38px;stroke-width:2.2}
.pro-brand strong{font-size:20px;letter-spacing:-.02em;color:#fff}
.pro-brand small{font-size:10px;color:#a9c4df;margin-top:4px;white-space:nowrap}
.pro-nav{display:grid;gap:5px;margin-top:3px}
.pro-nav a{min-height:50px;padding:0 15px;border-radius:10px;color:#d5e2ef;font-size:15px;font-weight:500;gap:14px;transition:.16s ease}
.pro-nav a .nav-icon{width:25px;height:25px;display:grid;place-items:center;color:#d8e8f6}
.pro-nav a .ui-icon{width:22px;height:22px}
.pro-nav a:hover{background:rgba(255,255,255,.08);color:#fff}
.pro-nav a.active{background:linear-gradient(135deg,#1478ef,#1874e8);box-shadow:0 8px 24px rgba(0,99,224,.33);color:#fff}
.pro-nav a.active .nav-icon{color:#fff}
.support-tip{margin-top:auto;background:linear-gradient(145deg,rgba(255,255,255,.055),rgba(53,126,216,.20));border:1px solid rgba(157,198,239,.14);border-radius:13px;padding:17px 14px 14px;color:#fff;display:grid;grid-template-columns:38px 1fr;gap:10px;box-shadow:inset 0 1px rgba(255,255,255,.03)}
.support-tip-icon{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:#225685;color:#85b8ff}.support-tip-icon .ui-icon{width:25px;height:25px}
.support-tip strong{font-size:14px;line-height:1.45;font-weight:700}.support-tip>a{grid-column:1/-1;margin-top:7px;background:#2669b3;color:#dcecff;border-radius:8px;padding:10px 12px;display:flex;justify-content:space-between;align-items:center;font-size:12px}.support-tip>a:hover{background:#2d78c9;color:#fff}

.pro-nav{gap:6px}.side-nav a,.pro-nav a{display:grid;grid-template-columns:20px minmax(0,1fr);align-items:center;column-gap:11px}.pro-brand>span{min-width:0;display:block}.pro-brand strong{display:block;line-height:1.15}.pro-brand small{display:block;line-height:1.3;white-space:normal;overflow-wrap:anywhere}.custom-logo img{max-width:100%;max-height:100%}
.side-user{margin-top:18px;border-top:1px solid rgba(255,255,255,.15);padding:16px 5px 2px;display:grid;grid-template-columns:42px minmax(0,1fr) 22px;gap:10px;align-items:center;color:#fff}
.user-avatar,.top-avatar,.agent-avatar,.mini-avatar,.large-avatar,.conv-avatar,.activity-avatar,.agent-photo{font-weight:750;letter-spacing:-.02em;text-transform:uppercase;position:relative}
.user-avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(145deg,#fff,#b9d3f2);color:#1b4877;display:grid;place-items:center;border:2px solid rgba(255,255,255,.4)}
.online-dot{position:absolute;width:10px;height:10px;border-radius:50%;right:-1px;bottom:0;background:#21c878;border:2px solid #17365d}
.side-user-copy{min-width:0}.side-user-copy strong{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-user-copy>span{display:block;color:#bfcee0;font-size:10px;margin-top:2px}.side-user-copy small{display:flex;align-items:center;gap:6px;color:#d7e4f1;font-size:10px;margin-top:5px}.side-user-copy small i{width:8px;height:8px;background:#21c878;border-radius:50%}.side-user>a{color:#d7e5f4;display:grid;place-items:center}.side-user>a .ui-icon{width:18px;height:18px}
.admin-main{margin-left:264px;width:calc(100% - 264px);background:#f5f8fc}
.pro-topbar{height:60px;padding:0 21px;background:#fff;border-bottom:1px solid #e4ebf4;box-shadow:0 1px rgba(19,43,76,.02);z-index:40}
.global-search{width:min(560px,55vw);height:38px;border-radius:20px;background:#f2f6fb;display:flex;align-items:center;gap:9px;padding:0 15px;color:#6e88ab;border:1px solid transparent;transition:.15s}.global-search:focus-within{border-color:#bfd6f4;background:#fff;box-shadow:0 0 0 3px rgba(26,116,231,.08)}.global-search .ui-icon{width:18px;height:18px}.global-search input{width:100%;border:0;background:transparent;outline:none;color:#1a2f50;font-size:12px}.global-search input::placeholder{color:#8094b0}
.topbar-actions{margin-left:auto;height:100%;display:flex;align-items:center;gap:12px}.icon-button{width:38px;height:38px;border:0;border-radius:50%;background:transparent;color:#0e2b52;display:grid;place-items:center;cursor:pointer;position:relative}.icon-button:hover{background:#f0f5fb}.notification-dot{position:absolute;width:8px;height:8px;background:#ff2323;border-radius:50%;right:5px;top:4px;border:1.5px solid #fff}.notification-button .ui-icon{width:20px;height:20px}
.profile-menu{position:relative}.profile-menu summary{list-style:none;cursor:pointer;display:flex;align-items:center;gap:8px;color:#285387}.profile-menu summary::-webkit-details-marker{display:none}.profile-menu summary>.ui-icon{width:16px;height:16px}.top-avatar{width:36px;height:36px;border-radius:50%;background:#2b62b8;color:#fff;display:grid;place-items:center;font-size:12px;border:2px solid #e6eef9}.profile-dropdown{position:absolute;right:0;top:48px;width:230px;background:#fff;border:1px solid #e0e8f2;border-radius:12px;box-shadow:0 18px 42px rgba(19,47,83,.16);padding:12px;display:grid;gap:2px;z-index:100}.profile-dropdown>strong{font-size:13px;padding:3px 7px 0}.profile-dropdown>span{font-size:10px;color:#7a8ca4;padding:0 7px 9px;border-bottom:1px solid #eef2f6;margin-bottom:3px;overflow:hidden;text-overflow:ellipsis}.profile-dropdown a{padding:8px 7px;border-radius:7px;color:#243a5a;font-size:12px}.profile-dropdown a:hover{background:#f2f6fb;color:#076eea}
.topbar-tagline{margin-left:270px;color:#527090;font-size:9px;line-height:1.35;min-width:108px}.side-toggle{color:#1f436d}
.admin-content{padding:20px 22px 28px;background:#f5f8fc}.page-intro{display:flex;justify-content:space-between;align-items:center;margin:2px 0 17px}.page-intro h1{font-size:28px;line-height:1.1;margin:0;color:#10213f;letter-spacing:-.03em}.page-intro p{margin:5px 0 0;color:#6e84a1;font-size:13px}.admin-footer{background:#fff;border-top:1px solid #e5ebf3;color:#7b8da5}

/* Dashboard shell */
.admin-page-index .admin-content{padding:16px 12px 18px 20px}.dashboard-pro-shell{display:grid;grid-template-columns:minmax(0,1fr) 390px;gap:14px;align-items:start}.dashboard-pro-main{min-width:0}.dash-heading-row{display:flex;justify-content:space-between;gap:20px;align-items:center;margin:1px 0 16px;padding:0 5px}.dash-heading-row h1{font-size:29px;line-height:1;margin:0;color:#0b1e3c;letter-spacing:-.035em}.dash-heading-row p{margin:7px 0 0;color:#6d87aa;font-size:13px}.dash-heading-actions{display:flex;align-items:center;gap:8px}.date-button{height:42px;min-width:180px;border:1px solid #d9e3ef;border-radius:9px;background:#fff;color:#243c5d;padding:0 12px;display:flex;align-items:center;gap:10px;font-weight:600;font-size:12px;box-shadow:0 2px 5px rgba(24,57,99,.03)}.date-button .ui-icon:last-child{margin-left:auto;width:15px}.date-button .ui-icon:first-child{width:18px;color:#15375f}.demo-chip{background:#e8f3ff;color:#176fca;border:1px solid #b9dafb;border-radius:999px;padding:6px 9px;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.demo-exit{font-size:11px;color:#1d6ed1}
.pro-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:11px}.pro-kpi-card{min-height:94px;background:#fff;border:1px solid #e1e9f2;border-radius:9px;display:flex;align-items:center;padding:12px 14px;gap:13px;box-shadow:0 3px 11px rgba(35,63,98,.035)}.kpi-icon{width:50px;height:50px;border-radius:10px;display:grid;place-items:center;color:#fff;flex:0 0 auto;box-shadow:0 7px 17px rgba(31,107,225,.18)}.kpi-icon .ui-icon{width:26px;height:26px}.kpi-icon.blue{background:linear-gradient(145deg,#1d8bff,#126bea)}.kpi-icon.red{background:linear-gradient(145deg,#ff6469,#ef3f49)}.kpi-icon.green{background:linear-gradient(145deg,#37cf99,#17aa73)}.kpi-icon.purple{background:linear-gradient(145deg,#9d63ff,#703eee)}.kpi-copy{min-width:0}.kpi-copy>span{font-size:11px;color:#344d6d;display:block;white-space:nowrap}.kpi-copy>div{display:flex;align-items:baseline;gap:7px;margin-top:2px}.kpi-copy strong{font-size:25px;color:#10213e;letter-spacing:-.035em;white-space:nowrap}.kpi-copy small{font-size:9px;color:#7289a7}.trend{font-size:9px;font-style:normal;font-weight:700;border-radius:7px;padding:3px 4px;white-space:nowrap}.trend.up{color:#15a864;background:#e6f8ef}.trend.down{color:#13a265;background:#e6f8ef}.trend.neutral{color:#7c8ca2;background:#f1f4f7}
.pro-card{background:#fff;border:1px solid #e0e8f1;border-radius:9px;box-shadow:0 3px 10px rgba(38,65,99,.035)}.recent-card{margin-bottom:10px;overflow:hidden}.recent-head{height:48px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:0 13px 0 18px}.recent-head h2,.activity-title h2{font-size:16px;margin:0;color:#0c1f3d;letter-spacing:-.01em}.dash-ticket-search{display:flex;align-items:center;gap:7px}.dash-ticket-search>span{position:relative;margin-right:-34px;z-index:2;color:#6081aa}.dash-ticket-search>span .ui-icon{width:16px}.dash-ticket-search input{height:31px;width:245px;border:0;background:#eff4fa;border-radius:6px;padding:0 12px 0 34px;outline:none;color:#24405f;font-size:11px}.filter-button{height:32px;border:1px solid #d8e3ef;background:#fff;border-radius:7px;color:#183a63;padding:0 11px;display:flex;gap:7px;align-items:center;font-size:11px;font-weight:600}.filter-button .ui-icon{width:15px}.ticket-tabs{height:35px;display:flex;align-items:flex-end;gap:27px;padding:0 18px;border-bottom:1px solid #e5ebf2}.ticket-tabs a{height:35px;display:flex;align-items:center;color:#59759b;font-size:10px;font-weight:500;position:relative}.ticket-tabs a.active{color:#0572f2;font-weight:650}.ticket-tabs a.active:after{content:"";height:2px;background:#0877f2;position:absolute;left:0;right:0;bottom:-1px;border-radius:2px}
.pro-table-wrap{padding:0 10px}.pro-ticket-table{width:100%;border-collapse:collapse;table-layout:auto}.pro-ticket-table thead{background:#f4f7fb}.pro-ticket-table th{height:31px;padding:0 8px;text-align:left;font-size:10px;font-weight:650;color:#36506f;border-bottom:1px solid #e3e9f1;white-space:nowrap}.pro-ticket-table td{height:40px;padding:4px 8px;border-bottom:1px solid #e8edf3;font-size:10px;color:#263f5f;vertical-align:middle}.pro-ticket-table tr{cursor:pointer}.pro-ticket-table tr:hover td,.pro-ticket-table tr.selected-row td{background:#fbfdff}.ticket-id{color:#133963;font-weight:750;white-space:nowrap}.ticket-subject{font-weight:520;min-width:130px;max-width:220px}.person-cell{display:flex;align-items:center;gap:8px;min-width:155px}.mini-avatar{width:27px;height:27px;border-radius:50%;background:#cfe3fb;color:#1f5795;display:grid;place-items:center;font-size:8px;flex:0 0 auto}.person-cell>span:last-child{min-width:0}.person-cell strong{display:block;font-size:9px;color:#183455;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:125px}.person-cell small{display:block;font-size:8px;color:#7890ad;margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:125px}.priority-pill,.status-pill{display:inline-flex;align-items:center;justify-content:center;border-radius:6px;padding:4px 8px;font-size:9px;font-weight:650;white-space:nowrap;line-height:1}.priority-pill.high,.priority-pill.critical{background:#ffe3e4;color:#eb313b}.priority-pill.medium{background:#fff0c9;color:#c37b00}.priority-pill.low{background:#e3f0ff;color:#1a69c9}.status-pill.open{background:#ffe4e5;color:#e82e36}.status-pill.pending{background:#fff0c9;color:#bd7300}.status-pill.resolved{background:#dff7e9;color:#12945a}.agent-cell{display:flex;align-items:center;gap:7px;white-space:nowrap}.agent-avatar{width:22px;height:22px;border-radius:50%;background:linear-gradient(145deg,#d2e4f7,#8db1da);color:#244f7e;display:grid;place-items:center;font-size:7px;border:1px solid #fff;box-shadow:0 0 0 1px #d8e3ef}.updated-cell{color:#6682a5!important;white-space:nowrap}.table-footer{height:39px;padding:0 15px;display:flex;align-items:center;justify-content:space-between;color:#4c6686;font-size:9px}.mini-pagination{display:flex;gap:5px}.mini-pagination button{width:28px;height:28px;border:1px solid #d5e1ed;border-radius:6px;background:#fff;color:#1464c1;font-size:10px;cursor:pointer}.mini-pagination button.active{background:#1479ed;color:#fff;border-color:#1479ed}.mini-pagination button:disabled{color:#7c9aba;background:#f7f9fc}
.activity-card{overflow:hidden}.activity-title{height:40px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #eef2f6}.activity-title h2{display:flex;align-items:center;gap:8px}.activity-title h2 .ui-icon{width:18px}.activity-title>a{font-size:9px;color:#0070ed}.activity-grid{display:grid;grid-template-columns:1fr 1fr;padding:4px 14px 7px;column-gap:18px}.activity-item{min-height:31px;display:grid;grid-template-columns:17px 21px minmax(0,1fr) auto;align-items:center;gap:7px;border-bottom:1px solid #eef2f6;font-size:8px}.activity-item:nth-last-child(-n+2){border-bottom:0}.activity-icon{color:#1679ef;display:grid;place-items:center}.activity-icon.green{color:#19b778}.activity-icon .ui-icon{width:15px;height:15px}.activity-avatar{width:18px;height:18px;border-radius:50%;background:#c6d9ed;color:#2b557f;display:grid;place-items:center;font-size:5px}.activity-item p{margin:0;color:#304b6c;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.activity-item time{color:#7690ae;white-space:nowrap}

/* Right ticket preview */
.ticket-preview-panel{background:#fff;border:1px solid #e3e9f1;border-radius:9px;min-height:740px;position:sticky;top:76px;overflow:hidden;box-shadow:0 3px 11px rgba(32,61,98,.045)}.preview-top{height:43px;padding:0 17px;display:flex;align-items:center;justify-content:space-between}.preview-top>div{display:flex;align-items:center;gap:10px}.preview-ticket-no{font-size:15px;font-weight:800;color:#0c2140}.more-link{color:#2c65a8}.more-link .ui-icon{width:20px}.ticket-preview-panel>h2{font-size:16px;margin:0 17px 4px;letter-spacing:-.01em;color:#10213e}.preview-created{font-size:10px;color:#6884a7;margin:0 17px 12px}.preview-meta-row{margin:0 17px;border-top:1px solid #e9eef4;border-bottom:1px solid #e9eef4;height:43px;display:grid;grid-template-columns:1fr 1fr}.preview-meta-row>div{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 9px 0 0}.preview-meta-row>div+div{border-left:1px solid #edf1f5;padding-left:13px}.preview-meta-row span:first-child{font-size:10px;color:#56708f}.preview-customer{display:flex;align-items:center;gap:11px;padding:11px 17px 10px}.large-avatar{width:46px;height:46px;border-radius:50%;background:#63a9ff;color:#fff;display:grid;place-items:center;font-size:12px}.preview-customer>div{min-width:0}.preview-customer strong{display:block;font-size:12px}.preview-customer span{display:block;font-size:9px;color:#55749a;margin:2px 0}.preview-customer small{display:block;font-size:9px;color:#395c84}.assigned-box{margin:0 10px 0;border:1px solid #e7edf4;border-radius:8px;padding:6px 8px 9px}.assigned-label{font-size:9px;color:#253f60;display:block;margin-bottom:6px}.assigned-row{display:grid;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:8px}.agent-photo{width:35px;height:35px;border-radius:50%;background:linear-gradient(145deg,#d9e8f7,#84abd3);color:#1c517e;display:grid;place-items:center;font-size:8px}.agent-photo>i{width:9px;height:9px;border-radius:50%;background:#19c879;position:absolute;right:-1px;bottom:0;border:2px solid #fff}.assigned-row strong{display:block;font-size:10px}.assigned-row small{display:flex;align-items:center;gap:5px;margin-top:3px;color:#6683a8;font-size:9px}.assigned-row small i{width:7px;height:7px;background:#19bf72;border-radius:50%}.assigned-row>a{border:1px solid #cfe0f5;border-radius:6px;padding:7px 10px;color:#0872ed;font-size:9px;font-weight:600}.preview-tabs{height:36px;margin-top:9px;background:#f3f7fb;display:grid;grid-template-columns:1fr 1fr 1fr;border-top:1px solid #e8edf4;border-bottom:1px solid #e8edf4}.preview-tabs>*{border:0;background:transparent;color:#58749a;font-size:9px;display:flex;align-items:center;justify-content:center;position:relative}.preview-tabs .active{color:#006fee;font-weight:650}.preview-tabs .active:after{content:"";height:2px;background:#0878f5;position:absolute;left:0;right:0;bottom:-1px}.conversation-list{padding:9px 14px 3px;max-height:275px;overflow:auto}.conversation-item{display:grid;grid-template-columns:36px minmax(0,1fr);gap:8px;margin-bottom:9px}.conv-avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;font-size:8px}.conv-avatar.blue{background:#6eaef6;color:#fff}.conv-avatar.staff{background:linear-gradient(145deg,#d6e3ef,#89a9c8);color:#224f78}.conv-avatar.staff i{width:8px;height:8px;border-radius:50%;background:#1ac57a;position:absolute;right:-1px;bottom:0;border:2px solid #fff}.conv-head{height:20px;display:flex;align-items:center;gap:8px}.conv-head strong{font-size:9px}.conv-head time{font-size:8px;color:#7890ab}.conversation-item p{margin:0;background:#f1f4f8;padding:8px 10px;border-radius:7px;font-size:9px;line-height:1.36;color:#263e5e}.conversation-item.staff-msg p{background:#e7f1ff}.reply-tabs{display:flex;gap:23px;padding:0 17px;border-bottom:1px solid #e4ebf3;height:31px}.reply-tabs>*{border:0;background:transparent;color:#506f94;font-size:9px;display:flex;align-items:center;position:relative}.reply-tabs .active{color:#0373ed;font-weight:650}.reply-tabs .active:after{content:"";height:2px;background:#0a75ed;position:absolute;left:0;right:0;bottom:-1px}.quick-reply{margin:0 14px 9px;border:1px solid #cfdeee;border-radius:7px;overflow:hidden;background:#fff}.quick-reply textarea{display:block;width:100%;height:51px;border:0;resize:none;outline:none;padding:8px 10px;font:inherit;font-size:9px;color:#294361}.quick-reply textarea::placeholder{color:#7890ad}.quick-reply-bottom{height:35px;display:flex;align-items:center;justify-content:space-between;padding:0 7px 6px}.quick-reply-bottom>div{display:flex;align-items:center;gap:8px}.reply-icon{border:0;background:transparent;padding:0;color:#5179a6;display:grid;place-items:center;cursor:pointer}.reply-icon .ui-icon{width:19px;height:19px}.send-reply{height:31px;border:0;border-radius:6px;background:#1378ed;color:#fff;padding:0 18px;font-size:9px;font-weight:650;cursor:pointer}.send-reply:disabled{opacity:.55;cursor:not-allowed}.preview-actions{height:55px;padding:0 14px 11px;display:grid;grid-template-columns:1fr 1fr 1.38fr;gap:7px;align-items:end}.preview-actions a{height:36px;border:1px solid #d7e1ed;border-radius:7px;display:flex;align-items:center;justify-content:center;gap:7px;color:#214a78;font-size:9px;font-weight:600;background:#fff}.preview-actions a .ui-icon{width:17px}.preview-actions a.escalate{color:#e7383e}.preview-actions a.close-ticket{background:#20b972;border-color:#20b972;color:#fff}.preview-empty{padding-top:180px}.demo-reply{opacity:.88}

/* Search/customer additions */
.search-result-row{display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:9px;align-items:center;padding:9px 0;border-bottom:1px solid #eef2f6}.search-result-row:last-child{border-bottom:0}.search-result-row strong{font-size:12px}.search-result-row>a{font-size:11px;color:#0a72e9}

/* Keep existing admin screens visually compatible with the new shell */
.admin-body .card{border-radius:9px;border-color:#e0e8f1;box-shadow:0 3px 10px rgba(38,65,99,.035)}.admin-body .card-head{padding:14px 16px}.admin-body .card-head h2{font-size:14px;color:#10213f}.admin-body .btn{border-radius:7px;background:#1478ea}.admin-body .btn-outline{background:#fff;color:#284b75}.admin-body .form-control{border-radius:7px;border-color:#d4dfeb}.admin-body .table th{background:#f4f7fb;color:#405977}.admin-body .table td{font-size:12px}.admin-body .toolbar{background:#fff;border:1px solid #e1e8f0;border-radius:9px;padding:10px 12px;margin-bottom:12px}.admin-body .badge{border-radius:6px}.admin-body .pagination a,.admin-body .pagination span{border-radius:6px}.admin-body .ticket-message{border-radius:9px}.admin-body .alert{border-radius:8px}.admin-body .settings-tabs{background:#fff;padding:0 10px;border:1px solid #e2e9f1;border-radius:9px 9px 0 0}

@media(max-width:1450px){.dashboard-pro-shell{grid-template-columns:minmax(0,1fr) 355px}.topbar-tagline{margin-left:100px}.pro-kpi-card{padding:10px}.kpi-icon{width:44px;height:44px}.kpi-copy strong{font-size:21px}.pro-ticket-table th,.pro-ticket-table td{padding-left:6px;padding-right:6px}.person-cell{min-width:135px}.ticket-preview-panel{min-height:720px}}
@media(max-width:1250px){.topbar-tagline{display:none}.dashboard-pro-shell{grid-template-columns:1fr}.ticket-preview-panel{position:relative;top:auto;min-height:0}.pro-kpi-grid{grid-template-columns:repeat(2,1fr)}.conversation-list{max-height:none}.activity-grid{grid-template-columns:1fr 1fr}}
@media(max-width:900px){.pro-sidebar{transform:translateX(-100%);transition:.2s}.pro-sidebar.open{transform:translateX(0)}.admin-main{margin-left:0;width:100%}.side-toggle{display:block}.global-search{width:min(600px,70vw)}.admin-content{padding:15px}.admin-page-index .admin-content{padding:14px}.dash-heading-row{align-items:flex-start}.date-button{min-width:150px}.pro-ticket-table{min-width:870px}.activity-grid{grid-template-columns:1fr}.activity-item:nth-last-child(-n+2){border-bottom:1px solid #eef2f6}}
@media(max-width:640px){.global-search{width:100%}.topbar-actions{gap:5px}.notification-button{display:none}.profile-menu summary>.ui-icon{display:none}.pro-topbar{padding:0 10px}.dash-heading-row{flex-direction:column}.dash-heading-actions{width:100%;justify-content:space-between}.date-button{flex:1}.pro-kpi-grid{grid-template-columns:1fr}.recent-head{height:auto;padding:12px;align-items:flex-start;flex-direction:column}.dash-ticket-search{width:100%}.dash-ticket-search input{width:100%;flex:1}.ticket-tabs{overflow-x:auto;gap:20px}.ticket-tabs a{white-space:nowrap}.table-footer{align-items:flex-start;gap:10px;height:auto;padding:10px;flex-direction:column}.ticket-preview-panel{border-radius:8px}.preview-actions{grid-template-columns:1fr 1fr}.preview-actions .close-ticket{grid-column:1/-1}.side-user{margin-top:15px}}
.admin-body .btn-danger{background:var(--danger);color:#fff}.admin-body .btn-success{background:var(--success);color:#fff}.admin-body .btn-gold{background:var(--gold);color:#17233a}

/* ===== Tickets workspace — screenshot-aligned, sidebar intentionally unchanged ===== */
.admin-page-tickets .admin-content{padding:26px 28px 34px;background:radial-gradient(circle at 18% 18%,#f6fbff 0,#f8fbff 34%,#f7faff 72%,#f9fbfe 100%);min-height:calc(100vh - 66px)}
.tickets-page-head{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:0 0 26px}.tickets-title{display:flex;align-items:flex-start;gap:15px}.tickets-title-icon{width:43px;height:43px;display:grid;place-items:center;color:#10284a}.tickets-title-icon .ui-icon{width:35px;height:35px;stroke-width:2}.tickets-title h1{font-size:31px;line-height:1;margin:2px 0 7px;color:#0b1d39;letter-spacing:-.03em}.tickets-title p{margin:0;color:#1f3656;font-size:15px}.tickets-heading-actions{display:flex;align-items:center;gap:10px}.tickets-new-btn{height:48px;padding:0 22px;border-radius:9px;background:#0769d9;color:#fff;display:flex;align-items:center;gap:10px;font-size:15px;font-weight:650;box-shadow:0 5px 14px rgba(0,101,218,.15)}.tickets-new-btn .ui-icon{width:22px;height:22px}.ticket-list-card{background:#fff;border:1px solid #dbe5f0;border-radius:9px;box-shadow:0 4px 14px rgba(24,53,89,.035);overflow:visible}.ticket-list-toolbar{height:90px;display:flex;align-items:flex-end;justify-content:space-between;padding:0 16px 23px;border-bottom:1px solid #e7edf4;gap:18px}.workspace-tabs{height:43px;display:flex;align-items:flex-end;gap:5px;overflow-x:auto;min-width:0}.workspace-tabs a{height:43px;padding:0 16px;display:flex;align-items:center;gap:7px;position:relative;color:#173250;font-size:13px;white-space:nowrap}.workspace-tabs a span{font-size:10px;border-radius:20px;padding:2px 6px;background:#eef4fb;color:#5e7796}.workspace-tabs a.active{color:#0065d8;font-weight:650}.workspace-tabs a.active:after{content:"";position:absolute;left:7px;right:7px;bottom:0;height:3px;border-radius:3px;background:#0873ea}.ticket-list-tools{display:flex;align-items:center;gap:12px;flex:0 0 auto}.ticket-inline-search{height:42px;width:310px;border:1px solid #cbd9e8;border-radius:7px;display:flex;align-items:center;padding:0 11px;gap:9px;background:#fff}.ticket-inline-search .ui-icon{width:18px;color:#7890ac}.ticket-inline-search input{width:100%;border:0;outline:0;font:inherit;font-size:12px;color:#193654}.ticket-inline-search input::placeholder{color:#7087a5}.ticket-filter-toggle{width:43px;height:43px;border:1px solid #cbd9e8;border-radius:7px;background:#f6f9fc;color:#173f69;display:grid;place-items:center;cursor:pointer}.ticket-filter-toggle .ui-icon{width:19px}.ticket-filter-toggle.active{background:#e8f2ff;color:#006de6;border-color:#9fc9f7}.ticket-advanced-filter{padding:14px 16px;background:#f8fbff;border-bottom:1px solid #e4ebf3;display:grid;grid-template-columns:repeat(7,minmax(115px,1fr)) auto;gap:10px;align-items:end}.ticket-advanced-filter[hidden]{display:none}.ticket-advanced-filter label{display:block;font-size:9px;font-weight:700;color:#59718e;margin-bottom:5px;text-transform:uppercase;letter-spacing:.035em}.ticket-advanced-filter input,.ticket-advanced-filter select{width:100%;height:35px;border:1px solid #cedbe9;border-radius:6px;background:#fff;padding:0 8px;font:inherit;font-size:10px;color:#24405f}.filter-actions{height:35px;display:flex;align-items:center;gap:9px}.filter-actions .btn{height:35px}.filter-actions a{font-size:10px;color:#557391}.ticket-workspace-table-wrap{overflow-x:auto}.ticket-workspace-table{width:100%;min-width:1120px;border-collapse:collapse}.ticket-workspace-table th{height:48px;padding:0 14px;text-align:left;background:#edf3f9;color:#07172d;font-size:11px;font-weight:700;white-space:nowrap}.ticket-workspace-table td{height:65px;padding:7px 14px;border-bottom:1px solid #e5ebf2;color:#18314f;font-size:11px;vertical-align:middle}.ticket-workspace-table tbody tr{transition:.15s}.ticket-workspace-table tbody tr:hover{background:#f8fbff}.tw-ticket-no{font-weight:750;color:#0e213d!important;white-space:nowrap}.tw-subject{min-width:225px}.tw-subject strong{display:block;color:#0d1c32;font-size:11px;max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.tw-subject small{display:block;color:#253f61;font-size:10px;margin-top:4px;max-width:260px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.category-pill,.workspace-priority,.workspace-status{display:inline-flex;align-items:center;justify-content:center;min-height:28px;padding:0 12px;border-radius:7px;font-size:10px;white-space:nowrap}.category-pill.blue{background:#cce7ff;color:#0060c8}.category-pill.purple{background:#e5ddff;color:#5331ce}.category-pill.green{background:#d8f4e4;color:#08794a}.category-pill.orange{background:#ffeadc;color:#c44715}.category-pill.pink{background:#ffd8f1;color:#d20077}.category-pill.cyan{background:#cef1f5;color:#087080}.category-pill.sky{background:#d5eaff;color:#0861bf}.category-pill.violet{background:#e6e0ff;color:#4d37c8}.workspace-priority.high,.workspace-priority.critical{background:#ffdadd;color:#ed222d}.workspace-priority.medium{background:#fff0bd;color:#b15f00}.workspace-priority.low{background:#d7f5e5;color:#087747}.workspace-status.open{background:#ffdadd;color:#ef1f2b}.workspace-status.in-progress{background:#d4e9ff;color:#0867d8}.workspace-status.hold{background:#fff0bd;color:#a75b00}.workspace-status.resolved{background:#d2f4e2;color:#087747}.workspace-status.closed{background:#e3eaf2;color:#233c59}.tw-dept{white-space:nowrap}.tw-date{line-height:1.35;white-space:nowrap}.tw-date small{display:block;margin-top:3px;color:#183452}.tw-actions{display:flex;align-items:center;gap:10px;white-space:nowrap}.row-more{border:0;background:transparent;color:#1f496e;display:grid;place-items:center;padding:4px;cursor:pointer}.row-more .ui-icon{width:18px}.view-ticket-btn{height:32px;padding:0 12px;border:1.5px solid #066cea;border-radius:6px;display:inline-flex;align-items:center;gap:6px;color:#0065df;font-size:10px;font-weight:700}.view-ticket-btn .ui-icon{width:16px;height:16px}.ticket-list-footer{min-height:78px;padding:18px 16px;display:flex;align-items:center;justify-content:space-between;color:#223d5e;font-size:11px}.workspace-pagination{display:flex;gap:3px}.workspace-pagination a{width:35px;height:35px;border:1px solid #d2deea;border-radius:5px;display:grid;place-items:center;color:#52708f;background:#fff;font-size:12px}.workspace-pagination a.active{background:#0769d9;color:#fff;border-color:#0769d9}.workspace-pagination a.disabled{pointer-events:none;opacity:.45}
/* Ticket drawer */
.ticket-drawer-backdrop{position:fixed;inset:66px 0 0 0;background:rgba(9,27,49,.2);z-index:60;backdrop-filter:blur(1px)}.ticket-chat-drawer{position:fixed;right:0;top:66px;bottom:0;width:420px;background:#fff;z-index:61;border-left:1px solid #dce6f0;box-shadow:-12px 0 35px rgba(18,45,77,.12);overflow-y:auto;transform:translateX(0);animation:ticketDrawerIn .2s ease-out}.ticket-chat-drawer>h2{font-size:17px;margin:0 18px 4px;color:#10213e}.drawer-close-row{height:39px;border-bottom:1px solid #edf1f5;display:flex;align-items:center;justify-content:flex-end;padding:0 13px}.drawer-close-row button{border:0;background:transparent;display:flex;align-items:center;gap:5px;color:#5b7490;font:inherit;font-size:10px;cursor:pointer}.drawer-close-row .ui-icon{width:15px}.ticket-chat-drawer .preview-top{padding-left:18px;padding-right:18px}.ticket-chat-drawer .preview-meta-row{margin-left:18px;margin-right:18px}.ticket-chat-drawer .preview-customer{padding-left:18px;padding-right:18px}.ticket-chat-drawer .assigned-box{margin-left:12px;margin-right:12px}.drawer-change-btn{border:1px solid #cfe0f5;border-radius:6px;padding:7px 10px;color:#0872ed;font-size:9px;font-weight:600;background:#fff;cursor:pointer}.drawer-conversation{max-height:none;height:calc(100vh - 570px);min-height:190px}.drawer-conversation .conversation-item p{white-space:normal}.conversation-item.note-msg p{background:#fff4d9;color:#6e4b00}.conv-avatar.note{background:#ffdf8a;color:#744d00}.drawer-attachments{display:flex;flex-wrap:wrap;gap:5px;margin-top:5px}.drawer-attachments a{font-size:8px;border:1px solid #dbe6f1;border-radius:5px;padding:4px 6px;color:#3c6188;display:inline-flex;align-items:center;gap:4px}.drawer-attachments .ui-icon{width:12px}.drawer-reply-tabs button{cursor:pointer}.drawer-compose[hidden]{display:none}.reply-hint{font-size:8px;color:#7a91aa}.note-send{background:#bc8615}.drawer-actions{height:auto;padding-top:2px}.drawer-actions>button,.drawer-actions form button{height:36px;width:100%;border:1px solid #d7e1ed;border-radius:7px;display:flex;align-items:center;justify-content:center;gap:7px;color:#214a78;font-size:9px;font-weight:600;background:#fff;cursor:pointer}.drawer-actions form{margin:0}.drawer-actions .escalate{color:#e7383e}.drawer-actions .close-ticket{background:#20b972;border-color:#20b972;color:#fff}@keyframes ticketDrawerIn{from{transform:translateX(100%)}to{transform:translateX(0)}}
/* Assignment modal */
.workspace-modal{position:fixed;inset:0;z-index:90;display:grid;place-items:center;padding:20px}.workspace-modal[hidden]{display:none}.workspace-modal-backdrop{position:absolute;inset:0;background:rgba(11,29,51,.43);backdrop-filter:blur(2px)}.workspace-modal-card{position:relative;width:min(510px,calc(100vw - 30px));background:#fff;border-radius:12px;box-shadow:0 22px 70px rgba(10,34,63,.25);overflow:hidden}.workspace-modal-head{padding:17px 19px;border-bottom:1px solid #e5ebf2;display:flex;align-items:flex-start;justify-content:space-between}.workspace-modal-head>div{display:flex;gap:11px}.modal-icon{width:38px;height:38px;border-radius:9px;background:#e8f2ff;color:#0570e8;display:grid;place-items:center}.modal-icon .ui-icon{width:20px}.workspace-modal-head h3{margin:1px 0 3px;font-size:16px;color:#0e213c}.workspace-modal-head p{margin:0;font-size:9px;color:#758ba3;max-width:330px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.workspace-modal-head>button{border:0;background:transparent;color:#71869f;cursor:pointer}.workspace-modal-head>button .ui-icon{width:18px}.workspace-modal-form{padding:18px 19px}.modal-field{margin-bottom:14px}.modal-field label{display:block;font-size:10px;font-weight:700;color:#314c6a;margin-bottom:6px}.modal-field select{width:100%;height:42px;border:1px solid #cfdbe8;border-radius:7px;padding:0 10px;background:#fff;color:#183552;font:inherit;font-size:11px}.modal-summary{background:#f5f9fd;border:1px solid #e0eaf3;border-radius:8px;padding:10px;display:flex;align-items:center;gap:10px}.modal-summary>.ui-icon{width:22px;color:#3273b9}.modal-summary strong{display:block;font-size:11px}.modal-summary small{display:block;font-size:9px;color:#70869f;margin-top:3px}.modal-actions{margin-top:18px;display:flex;justify-content:flex-end;gap:8px}.modal-actions button{height:38px;padding:0 15px;border-radius:7px;font:inherit;font-size:10px;font-weight:650;cursor:pointer}.modal-cancel{border:1px solid #d3deea;background:#fff;color:#4a6685}.modal-save{border:1px solid #0873e8;background:#0873e8;color:#fff}
@media(max-width:1250px){.workspace-tabs a{padding:0 10px}.ticket-inline-search{width:230px}.ticket-advanced-filter{grid-template-columns:repeat(4,1fr)}}
@media(max-width:900px){.admin-page-tickets .admin-content{padding:16px}.tickets-page-head{align-items:flex-start}.ticket-list-toolbar{height:auto;align-items:flex-start;flex-direction:column;padding:13px 14px}.workspace-tabs{width:100%}.ticket-list-tools{width:100%}.ticket-inline-search{width:auto;flex:1}.ticket-advanced-filter{grid-template-columns:repeat(2,1fr)}.ticket-chat-drawer{top:66px;width:min(430px,100vw)}.ticket-drawer-backdrop{inset:66px 0 0 0}}
@media(max-width:600px){.tickets-page-head{flex-direction:column}.tickets-heading-actions{width:100%;justify-content:flex-end}.tickets-title h1{font-size:26px}.ticket-advanced-filter{grid-template-columns:1fr}.filter-actions{justify-content:flex-end}.ticket-list-footer{align-items:flex-start;gap:12px;flex-direction:column}.ticket-chat-drawer{top:0;width:100vw}.ticket-drawer-backdrop{inset:0}.drawer-conversation{height:calc(100vh - 560px)}}

/* v6 ticket workflow states, inline details, escalation and canned responses */
.workspace-tabs{overflow-x:auto;scrollbar-width:thin}.workspace-tabs a{flex:0 0 auto}.workspace-status.waiting,.status-pill.waiting{background:#fff0bd;color:#9b6100}.workspace-status.on-hold,.status-pill.on-hold{background:#ffd8e9;color:#b51667}.workspace-status.escalated,.status-pill.escalated{background:#eadcff;color:#6b35c8}.badge.pink{background:#ffd8e9;color:#b51667}.badge.purple{background:#eadcff;color:#6b35c8}
.ticket-workspace-table tbody tr.ticket-row-status-waiting-reply td{background:#fff9e7}.ticket-workspace-table tbody tr.ticket-row-status-waiting-reply:hover td{background:#fff3ca}.ticket-workspace-table tbody tr.ticket-row-status-on-hold td{background:#fff0f7}.ticket-workspace-table tbody tr.ticket-row-status-on-hold:hover td{background:#ffe2ef}.ticket-workspace-table tbody tr.ticket-row-status-escalated td{background:#fbf7ff}.ticket-workspace-table tbody tr.ticket-row-status-escalated:hover td{background:#f1e8ff}
.drawer-more-button{border:0;background:transparent;color:#1f496e;display:grid;place-items:center;cursor:default;padding:3px}.drawer-more-button .ui-icon{width:18px}.drawer-info-tabs button{border:0;background:transparent;cursor:pointer;font:inherit}.drawer-info-panel{padding:13px 16px 18px;min-height:220px;max-height:calc(100vh - 405px);overflow:auto;background:#fbfdff}.drawer-info-panel[hidden]{display:none}.drawer-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:9px}.drawer-info-grid>div{border:1px solid #e1e9f2;border-radius:8px;background:#fff;padding:10px;min-width:0}.drawer-info-grid span{display:block;font-size:8px;text-transform:uppercase;letter-spacing:.04em;color:#7890aa;margin-bottom:4px}.drawer-info-grid strong{display:block;font-size:10px;color:#183552;overflow-wrap:anywhere}.drawer-customer-profile{display:flex;align-items:center;gap:12px;border:1px solid #dce7f1;background:#fff;border-radius:10px;padding:13px;margin-bottom:11px}.drawer-customer-profile .large-avatar{flex:0 0 auto}.drawer-customer-profile>div{display:flex;flex-direction:column;gap:3px;min-width:0}.drawer-customer-profile strong{font-size:12px;color:#112943}.drawer-customer-profile a{font-size:9px;color:#0871e8;overflow-wrap:anywhere}.drawer-customer-profile span{font-size:9px;color:#6e849d}.customer-stats{margin-bottom:11px}.drawer-sender-note{border-radius:9px;padding:11px;background:#eef6ff;color:#365875}.drawer-sender-note strong{font-size:10px}.drawer-sender-note p{font-size:9px;line-height:1.5;margin:4px 0 0}
.reply-outcome-row{display:flex;align-items:center;justify-content:space-between;gap:9px;padding:7px 9px;border-top:1px solid #e7edf4;background:#fbfdff}.reply-outcome-row label{font-size:9px;font-weight:700;color:#496783}.reply-outcome-row select{height:31px;border:1px solid #cfdae7;border-radius:6px;background:#fff;padding:0 8px;color:#213f5f;font:inherit;font-size:9px}.reply-escalation-fields{padding:9px;background:#fff7fb;border-top:1px solid #f1d4e3;display:grid;grid-template-columns:1fr;gap:7px}.reply-escalation-fields[hidden]{display:none}.reply-escalation-fields label{display:block;font-size:8px;font-weight:700;color:#76506a;margin-bottom:3px}.reply-escalation-fields select{width:100%;height:31px;border:1px solid #e1bfd1;border-radius:6px;background:#fff;padding:0 7px;color:#4c2d41;font:inherit;font-size:9px}
.canned-panel{padding:10px 12px;background:#fbfdff;border-top:1px solid #e5edf5}.canned-panel[hidden]{display:none}.canned-list{display:flex;flex-direction:column;gap:7px;max-height:180px;overflow:auto;margin-bottom:10px}.canned-item{border:1px solid #dce6f0;border-radius:8px;background:#fff;padding:9px;display:flex;justify-content:space-between;gap:8px}.canned-item>div:first-child{min-width:0}.canned-item strong{display:block;font-size:10px;color:#173654;margin-bottom:3px}.canned-item p{margin:0;font-size:8px;line-height:1.45;color:#698097}.canned-item-actions{display:flex;align-items:flex-start;gap:5px;flex:0 0 auto}.canned-item-actions form{margin:0}.canned-item-actions button{height:27px;border-radius:5px;border:1px solid #cbd9e8;background:#fff;color:#0c68c8;font:inherit;font-size:8px;font-weight:700;padding:0 8px;cursor:pointer}.canned-item-actions .delete-canned{color:#c73547;border-color:#f0cbd1}.canned-empty{text-align:center;border:1px dashed #ccd9e6;border-radius:8px;padding:13px;color:#7b90a7;font-size:9px}.canned-create{border-top:1px solid #e0e9f2;padding-top:9px;display:grid;gap:6px}.canned-create label{font-size:9px;font-weight:700;color:#365673}.canned-create input,.canned-create textarea{width:100%;border:1px solid #d1dde8;border-radius:6px;background:#fff;padding:7px 8px;color:#173654;font:inherit;font-size:9px}.canned-create textarea{min-height:70px;resize:vertical}.canned-create .send-reply{justify-self:end;width:auto;padding:0 11px;height:31px}
.escalation-modal-icon{background:#fff0f4;color:#e13f58}.escalation-save{background:#df3652!important;border-color:#df3652!important}.drawer-actions>button.escalate{color:#e7383e}.drawer-actions{grid-template-columns:repeat(3,1fr)}
@media(max-width:600px){.drawer-info-grid{grid-template-columns:1fr}.reply-outcome-row{align-items:flex-start;flex-direction:column}.reply-outcome-row select{width:100%}.canned-item{flex-direction:column}.canned-item-actions{justify-content:flex-end}}
.status-pill.hold{background:#ffd8e9;color:#b51667}

/* v7 drawer usability fixes: larger type, clean sender alignment, working in-place tabs and reply outcome menu. */
.ticket-chat-drawer{width:460px}
.ticket-chat-drawer .preview-customer{display:grid;grid-template-columns:52px minmax(0,1fr);align-items:center;gap:12px;padding:13px 18px}
.ticket-chat-drawer .preview-customer>span.large-avatar{display:grid!important;width:48px;height:48px;margin:0!important;place-items:center;font-size:13px!important;color:#fff!important;flex:0 0 48px;line-height:1}
.ticket-chat-drawer .preview-customer>div{min-width:0;padding-left:0}
.ticket-chat-drawer .preview-customer>div>strong{display:block;font-size:13px;line-height:1.25;margin:0 0 3px;overflow-wrap:anywhere}
.ticket-chat-drawer .preview-customer>div>span{display:block;font-size:11px;color:#55749a;margin:0 0 3px;line-height:1.3;overflow-wrap:anywhere}
.ticket-chat-drawer .preview-customer>div>small{display:block;font-size:10.5px;line-height:1.3;color:#395c84;overflow-wrap:anywhere}
.ticket-chat-drawer .assigned-label{font-size:11px}.ticket-chat-drawer .assigned-row strong{font-size:12px}.ticket-chat-drawer .assigned-row small{font-size:10.5px}.drawer-change-btn{font-size:10.5px}
.ticket-chat-drawer .preview-created,.ticket-chat-drawer .preview-meta-row span:first-child{font-size:11px}.ticket-chat-drawer .preview-meta-row strong{font-size:11px}
.drawer-info-tabs{position:relative;z-index:5}.drawer-info-tabs button{pointer-events:auto!important;cursor:pointer!important;font-size:11px!important;font-weight:600}
.ticket-chat-drawer [data-drawer-panel][hidden]{display:none!important}
.ticket-chat-drawer [data-drawer-panel="conversation"]{position:relative;z-index:1}
.drawer-info-panel{font-size:11px}.drawer-info-grid span{font-size:9.5px}.drawer-info-grid strong{font-size:11.5px}.drawer-customer-profile strong{font-size:13px}.drawer-customer-profile a,.drawer-customer-profile span{font-size:11px}.drawer-sender-note strong{font-size:11.5px}.drawer-sender-note p{font-size:10.5px}
.drawer-conversation{height:calc(100vh - 585px);min-height:205px}.conversation-item{grid-template-columns:40px minmax(0,1fr);gap:10px}.conv-avatar{width:38px;height:38px;font-size:9.5px;flex-shrink:0}.conv-head{min-height:23px;height:auto;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.conv-head strong{font-size:11px;line-height:1.25}.conv-head time{font-size:9.5px}.conversation-item p{font-size:11px;line-height:1.45;padding:9px 11px}.drawer-attachments a{font-size:10px}
.reply-tabs{height:36px;gap:24px}.reply-tabs>*{font-size:11px}.quick-reply textarea{height:72px;font-size:11.5px;line-height:1.45;padding:10px 11px}.reply-hint{font-size:10px}.send-reply{height:34px;font-size:10.5px;padding:0 16px}.note-send{font-size:10.5px}.drawer-actions>button,.drawer-actions form button{font-size:10.5px;height:39px}.drawer-actions .canned-action{background:#20b972;border-color:#20b972;color:#fff}.drawer-actions .canned-action .ui-icon{width:17px}
.canned-item strong{font-size:11.5px}.canned-item p{font-size:10.5px}.canned-item-actions button{font-size:9.5px}.canned-empty,.canned-create label{font-size:10.5px}.canned-create input,.canned-create textarea{font-size:10.5px}
.reply-send-menu-wrap{position:relative;z-index:20}.reply-caret{font-size:10px;margin-left:5px}.reply-status-menu{position:absolute;right:0;bottom:40px;width:178px;background:#fff;border:1px solid #d6e2ef;border-radius:9px;box-shadow:0 12px 28px rgba(26,54,89,.18);padding:5px;z-index:200}.reply-status-menu[hidden]{display:none!important}.reply-status-menu button{width:100%;border:0;background:#fff;border-radius:6px;padding:9px 10px;display:flex;align-items:center;gap:8px;text-align:left;font:inherit;font-size:10.5px;color:#284764;cursor:pointer}.reply-status-menu button:hover{background:#f1f6fb}.reply-status-dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex:0 0 9px}.reply-status-dot.waiting{background:#f4c648}.reply-status-dot.resolved{background:#28bd79}.reply-status-dot.on-hold{background:#ee75b4}.reply-status-dot.escalated{background:#ef5965}
.reply-escalation-fields{margin:8px 10px 4px;padding:10px;border:1px solid #e4eaf1;border-radius:8px;background:#fbfdff;display:grid;grid-template-columns:1fr;gap:8px}.reply-escalation-fields[hidden]{display:none!important}.reply-escalation-fields label{display:block;font-size:10px;font-weight:650;color:#3c5874;margin-bottom:4px}.reply-escalation-fields select{width:100%;height:34px;border:1px solid #ccd9e6;border-radius:6px;background:#fff;padding:0 8px;font:inherit;font-size:10.5px;color:#213c58}
@media(max-width:600px){.ticket-chat-drawer{width:100vw}.drawer-conversation{height:calc(100vh - 610px)}.ticket-chat-drawer .preview-customer{grid-template-columns:50px minmax(0,1fr)}}

/* v8 sticky ticket conversation workspace and balanced reply composer */
.ticket-chat-drawer{width:min(500px,100vw);display:flex;flex-direction:column;overflow:hidden;font-size:13px}
.ticket-chat-drawer>.drawer-close-row,.ticket-chat-drawer>.preview-top,.ticket-chat-drawer>h2,.ticket-chat-drawer>.preview-created,.ticket-chat-drawer>.preview-meta-row,.ticket-chat-drawer>.preview-customer,.ticket-chat-drawer>.assigned-box,.ticket-chat-drawer>.drawer-info-tabs,.ticket-chat-drawer>.drawer-reply-tabs,.ticket-chat-drawer>.drawer-actions{flex:0 0 auto}
.ticket-chat-drawer [data-drawer-panel="conversation"]{flex:1 1 auto;min-height:0;overflow:hidden;display:flex;flex-direction:column}
.ticket-chat-drawer [data-drawer-panel="conversation"][hidden]{display:none!important}
.drawer-conversation{flex:1 1 auto;height:auto!important;min-height:0!important;max-height:none!important;overflow-y:auto;padding-bottom:10px;scrollbar-width:thin;overscroll-behavior:contain}
.drawer-info-panel{flex:1 1 auto;min-height:0!important;max-height:none!important;overflow-y:auto}
.drawer-reply-tabs{background:#fff;border-top:1px solid #e6edf5;margin-top:0}
.drawer-compose{flex:0 0 auto;background:#fff}
.quick-reply.drawer-compose{padding:0 12px 8px}
.reply-tools-row{display:grid;grid-template-columns:1fr 1.15fr;gap:8px;margin:8px 0}
.time-worked-box,.canned-select-box{min-height:54px;border:1px solid #d8e3ee;border-radius:8px;background:#f8fbff;padding:7px 9px;display:flex;align-items:center;gap:7px;min-width:0}
.time-worked-box{background:#075a98;color:#fff;border-color:#075a98}.time-worked-box span{font-size:11px;white-space:nowrap}.time-worked-box strong{background:#fff;color:#203b57;border-radius:4px;padding:5px 7px;font-size:12px;letter-spacing:.04em;min-width:72px;text-align:center}.time-worked-box button{border:0;background:transparent;color:#fff;font-size:16px;cursor:pointer;padding:2px 3px;line-height:1}
.canned-select-box{align-items:stretch;flex-direction:column;justify-content:center;background:#075a98;color:#fff}.canned-select-box label{font-size:11px;font-weight:650}.canned-select-box select{width:100%;height:30px;border:1px solid rgba(255,255,255,.5);background:#fff;color:#27435f;border-radius:5px;padding:0 7px;font-size:11px}
.quick-reply.drawer-compose textarea{width:100%;height:112px;min-height:90px;max-height:180px;resize:vertical;border:1px solid #cbd9e7;border-radius:7px;background:#fff;font-size:13px;line-height:1.5;padding:11px 12px;color:#173654}
.reply-attachment-row{min-height:38px;display:flex;align-items:center;justify-content:space-between;gap:10px;border-top:1px solid #edf2f7;padding:7px 2px 0}.reply-attachment-row .reply-icon{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:#365b81;cursor:pointer}.reply-attachment-row .reply-icon .ui-icon{width:18px}.reply-hint{font-size:11px!important}
.drawer-actions{grid-template-columns:repeat(3,minmax(0,1fr))!important;padding:8px 12px 11px;background:#fff;border-top:1px solid #e2eaf3;gap:8px;position:relative;z-index:35}
.drawer-actions>button,.drawer-actions .action-send-reply{height:42px!important;border-radius:8px!important;font-size:11.5px!important;font-weight:700!important}
.drawer-actions .bottom-send-wrap{position:relative;min-width:0}.drawer-actions .action-send-reply{width:100%;border:1px solid #1eaf69;background:#20b972;color:#fff;display:flex;align-items:center;justify-content:center;gap:6px;cursor:pointer}.drawer-actions .action-send-reply:hover{background:#18a865}
.bottom-send-wrap .reply-status-menu{right:0;bottom:48px;width:190px}.bottom-send-wrap .reply-status-menu button{font-size:11.5px;padding:10px}
.ticket-chat-drawer .preview-top,.ticket-chat-drawer>h2,.ticket-chat-drawer>.preview-created,.ticket-chat-drawer .preview-meta-row,.ticket-chat-drawer .preview-customer,.ticket-chat-drawer .assigned-box{font-size:12px}
.ticket-chat-drawer>h2{font-size:20px!important;line-height:1.25}.ticket-chat-drawer .preview-created{font-size:12px!important}.ticket-chat-drawer .preview-meta-row span:first-child,.ticket-chat-drawer .preview-meta-row strong{font-size:12px!important}.ticket-chat-drawer .preview-customer>div>strong{font-size:14px}.ticket-chat-drawer .preview-customer>div>span,.ticket-chat-drawer .preview-customer>div>small{font-size:12px}.ticket-chat-drawer .assigned-label{font-size:12px}.ticket-chat-drawer .assigned-row strong{font-size:13px}.ticket-chat-drawer .assigned-row small{font-size:11.5px}.drawer-info-tabs button,.drawer-reply-tabs button{font-size:12px!important}.conv-head strong{font-size:12.5px}.conv-head time{font-size:10.5px}.conversation-item p{font-size:12.5px;line-height:1.5}.drawer-info-grid span{font-size:10px}.drawer-info-grid strong{font-size:12px}.drawer-customer-profile strong{font-size:14px}.drawer-customer-profile a,.drawer-customer-profile span{font-size:12px}.drawer-sender-note strong{font-size:12.5px}.drawer-sender-note p{font-size:11.5px}
.notification-dot[hidden]{display:none!important}.notification-button.has-new{background:#eef5ff}.notification-button.has-new .ui-icon{animation:bellPulse .65s ease-in-out 2}.notification-popover{position:absolute;right:55px;top:58px;width:340px;max-height:380px;overflow:auto;background:#fff;border:1px solid #dce6f0;border-radius:12px;box-shadow:0 16px 38px rgba(15,45,81,.2);z-index:200;padding:8px}.notification-popover[hidden]{display:none}.notification-popover h4{margin:4px 7px 8px;font-size:13px;color:#163553}.notification-item{display:block;padding:10px 9px;border-radius:8px;color:#284765;border-bottom:1px solid #eef3f7}.notification-item:last-child{border-bottom:0}.notification-item:hover{background:#f2f7fd}.notification-item strong{display:block;font-size:11.5px;margin-bottom:3px}.notification-item small{font-size:10px;color:#7b90a8}.notification-empty{padding:18px;text-align:center;color:#7890aa;font-size:11px}@keyframes bellPulse{0%,100%{transform:rotate(0)}25%{transform:rotate(-12deg)}75%{transform:rotate(12deg)}}
.in-app-toast{position:fixed;right:20px;top:74px;z-index:999;background:#123c68;color:#fff;border-radius:10px;box-shadow:0 15px 35px rgba(8,31,58,.24);padding:12px 15px;max-width:360px;display:flex;gap:10px;align-items:flex-start;animation:toastIn .22s ease-out}.in-app-toast strong{display:block;font-size:12px;margin-bottom:3px}.in-app-toast span{font-size:11px;line-height:1.4;color:#dbeaff}.in-app-toast .ui-icon{width:19px;flex:0 0 auto}@keyframes toastIn{from{transform:translateY(-8px);opacity:0}to{transform:none;opacity:1}}
@media(max-width:900px){.ticket-chat-drawer{width:min(500px,100vw)}.reply-tools-row{grid-template-columns:1fr 1fr}}
@media(max-width:600px){.ticket-chat-drawer{top:0;width:100vw;height:100dvh}.ticket-chat-drawer .preview-customer{padding-top:8px;padding-bottom:8px}.ticket-chat-drawer .assigned-box{margin-top:5px;margin-bottom:5px}.reply-tools-row{grid-template-columns:1fr}.time-worked-box,.canned-select-box{min-height:46px}.quick-reply.drawer-compose textarea{height:90px}.drawer-actions{padding:7px 8px 9px;gap:6px}.drawer-actions>button,.drawer-actions .action-send-reply{font-size:10.5px!important}.notification-popover{position:fixed;left:10px;right:10px;top:62px;width:auto}.in-app-toast{left:10px;right:10px;max-width:none;top:64px}}
@media(max-height:760px){.ticket-chat-drawer .preview-customer{padding-top:7px;padding-bottom:7px}.ticket-chat-drawer .assigned-box{padding-top:7px;padding-bottom:7px}.ticket-chat-drawer .preview-meta-row{margin-top:5px;margin-bottom:5px}.drawer-reply-tabs{height:31px}.reply-tools-row{margin:5px 0}.time-worked-box,.canned-select-box{min-height:43px}.quick-reply.drawer-compose textarea{height:72px;min-height:60px}.reply-attachment-row{min-height:31px;padding-top:4px}.drawer-actions{padding-top:6px;padding-bottom:7px}}

/* v9 dashboard uses the same sticky ticket conversation workspace as Tickets */
@media(min-width:1251px){
  .admin-page-index .dashboard-pro-shell{grid-template-columns:minmax(0,1fr) minmax(430px,500px)}
  .dashboard-ticket-chat.ticket-chat-drawer{position:sticky;right:auto;top:76px;bottom:auto;width:100%;height:calc(100vh - 94px);min-height:650px;z-index:5;animation:none;box-shadow:0 3px 14px rgba(24,57,99,.07);border:1px solid #dce6f0;border-radius:10px}
}
.dashboard-ticket-chat.ticket-chat-drawer{background:#fff;overflow:hidden}
.dashboard-ticket-chat .drawer-conversation{scrollbar-gutter:stable}
.dashboard-ticket-chat .preview-actions{margin-top:auto}
.admin-page-index .recent-card{margin-bottom:0}
@media(max-width:1250px){
  .dashboard-ticket-chat.ticket-chat-drawer{position:relative;right:auto;top:auto;bottom:auto;width:100%;height:min(820px,calc(100dvh - 90px));min-height:640px;z-index:1;animation:none;border:1px solid #dce6f0;border-radius:10px;box-shadow:0 3px 14px rgba(24,57,99,.07)}
}
@media(max-width:700px){
  .admin-page-index .admin-content{padding:10px}
  .dashboard-ticket-chat.ticket-chat-drawer{height:calc(100dvh - 82px);min-height:560px;border-radius:8px}
}

/* v10: Dashboard is overview-only; ticket chat opens in Tickets workspace. */
.admin-page-index .dashboard-pro-shell{grid-template-columns:minmax(0,1fr)!important;max-width:none!important}
.admin-page-index .dashboard-pro-main{width:100%;max-width:none}

/* =========================================================
   v11 — Balanced typography + Agents & Role Management
   ========================================================= */
:root{--fs-xs:12px;--fs-sm:13px;--fs-base:14px;--fs-md:15px;--fs-lg:17px;--fs-xl:21px;--fs-2xl:30px}
body{font-size:var(--fs-base);line-height:1.48}
.admin-content{font-size:var(--fs-base)}
.page-intro h1,.agents-heading h1{font-size:28px;line-height:1.16;letter-spacing:-.025em}.page-intro p,.agents-heading p{font-size:14px;line-height:1.5}
.card-head h2,.editor-head h2{font-size:17px;line-height:1.3}.card-head p,.editor-head p{font-size:13px;line-height:1.45}
.table{font-size:13.5px}.table th{font-size:12.5px;letter-spacing:.01em}.table td{line-height:1.45}
.form-group label{font-size:12.5px;letter-spacing:.025em}.form-control{font-size:14px;min-height:42px}.form-control::placeholder{font-size:13.5px}.help,.note{font-size:12px;line-height:1.45}
.btn{font-size:13.5px;min-height:40px}.btn-sm{font-size:12.5px;min-height:34px}.badge{font-size:11.5px;line-height:1.25}
.side-nav a,.pro-nav a{font-size:14px}.global-search input{font-size:14px}.profile-dropdown{font-size:13px}.admin-footer{font-size:12.5px}
.stat-card strong,.dashboard-stat strong{font-size:25px}.stat-card span,.dashboard-stat span{font-size:12.5px}
.ticket-chat-drawer{font-size:14px}.ticket-chat-drawer>h2{font-size:21px!important}.ticket-chat-drawer .preview-created{font-size:13px!important}.ticket-chat-drawer .preview-meta-row span:first-child,.ticket-chat-drawer .preview-meta-row strong{font-size:13px!important}.ticket-chat-drawer .preview-customer>div>strong{font-size:14.5px}.ticket-chat-drawer .preview-customer>div>span,.ticket-chat-drawer .preview-customer>div>small{font-size:12.5px}.ticket-chat-drawer .assigned-label{font-size:12.5px}.ticket-chat-drawer .assigned-row strong{font-size:14px}.ticket-chat-drawer .assigned-row small{font-size:12.5px}.drawer-info-tabs button,.drawer-reply-tabs button{font-size:13px!important}.conv-head strong{font-size:13.5px}.conv-head time{font-size:11.5px}.conversation-item p{font-size:13.5px;line-height:1.55}.drawer-info-grid span{font-size:11.5px}.drawer-info-grid strong{font-size:13.5px}.drawer-customer-profile strong{font-size:14.5px}.drawer-customer-profile a,.drawer-customer-profile span{font-size:13px}.drawer-sender-note strong{font-size:13.5px}.drawer-sender-note p{font-size:13px}.quick-reply.drawer-compose textarea{font-size:13.5px}.reply-attachment-row .reply-icon,.reply-hint{font-size:12px!important}.drawer-actions>button,.drawer-actions .action-send-reply{font-size:12.5px!important}.reply-status-menu button{font-size:12.5px}.time-worked-box span,.canned-select-box label{font-size:12px}.time-worked-box strong,.canned-select-box select{font-size:12.5px}

.agents-page{display:grid;gap:16px}.agents-heading{display:flex;align-items:center;justify-content:space-between;gap:18px}.agents-heading h1{margin:0 0 5px}.agents-heading p{margin:0;color:#687b92}.agent-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.agent-kpi{background:#fff;border:1px solid #dfe8f2;border-radius:13px;padding:16px;display:flex;align-items:center;gap:12px;box-shadow:0 3px 12px rgba(26,55,90,.04)}.agent-kpi-icon{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;flex:0 0 auto}.agent-kpi-icon .ui-icon{width:23px}.agent-kpi-icon.blue{background:#e9f2ff;color:#1167cf}.agent-kpi-icon.green{background:#e8f8ef;color:#168c55}.agent-kpi-icon.purple{background:#f1ebff;color:#6d43d8}.agent-kpi-icon.amber{background:#fff4d8;color:#b87709}.agent-kpi div{min-width:0}.agent-kpi small{display:block;color:#6f8095;font-size:11.5px;font-weight:700}.agent-kpi strong{display:block;font-size:24px;line-height:1.1;margin:2px 0}.agent-kpi span:last-child{font-size:11.5px;color:#8796a8}.agent-main-tabs{margin:0;background:#fff;border:1px solid #dfe8f2;border-radius:11px;padding:0 12px;height:50px;display:flex;align-items:end;gap:24px}.agent-main-tabs a{display:flex;align-items:center;height:49px;padding:0 3px;font-size:13.5px;font-weight:700;color:#66788e;border-bottom:3px solid transparent}.agent-main-tabs a.active{color:#0965ce;border-color:#0965ce}
.agent-layout,.roles-layout{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(340px,.75fr);gap:16px;align-items:start}.agent-list-card,.role-list-card{overflow:hidden}.agent-list-head{display:flex;justify-content:space-between;gap:15px;align-items:center;padding:17px 18px;border-bottom:1px solid #e5edf5}.agent-list-head h2,.role-list-card .card-head h2{margin:0}.agent-list-head p,.role-list-card .card-head p{margin:3px 0 0;color:#7a8ca0}.agent-search{height:38px;width:min(280px,42%);border:1px solid #d3dfeb;border-radius:8px;background:#f9fbfd;display:flex;align-items:center;padding:0 10px;gap:7px}.agent-search .ui-icon{width:17px;color:#738aa1}.agent-search input{border:0;outline:0;background:transparent;width:100%;font-size:13px;color:#24435f}.agent-table th,.agent-table td{vertical-align:middle}.agent-person{display:flex;align-items:center;gap:10px;min-width:220px}.agent-avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(145deg,#206dc5,#174c91);color:#fff;display:grid;place-items:center;font-weight:800;font-size:13px;position:relative;flex:0 0 42px}.agent-avatar i{position:absolute;width:10px;height:10px;border-radius:50%;right:0;bottom:1px;border:2px solid #fff}.agent-avatar i.on{background:#21b76d}.agent-avatar i.off{background:#98a7b9}.agent-person div{min-width:0}.agent-person strong{display:block;font-size:13.5px;color:#17314d}.agent-person span,.agent-person small{display:block;color:#7b8ca0;font-size:11.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:240px}.role-chip-wrap{display:flex;flex-wrap:wrap;gap:5px;max-width:220px}.role-chip{font-size:10.5px;font-weight:700;padding:4px 7px;border-radius:999px;background:#edf3fa;color:#3e5d7d;white-space:nowrap}.role-chip.super_admin{background:#f1eaff;color:#7146c8}.role-chip.admin{background:#e8f2ff;color:#1768bd}.role-chip.agent{background:#e8f8f0;color:#198557}.role-chip.viewer{background:#eff2f5;color:#607083}.workload-pill{min-width:31px;height:28px;border-radius:8px;display:inline-grid;place-items:center;font-size:12px;font-weight:800}.workload-pill.clear{background:#e9f8ef;color:#188455}.workload-pill.normal{background:#fff3d4;color:#9d6507}.workload-pill.busy{background:#ffe8eb;color:#bd3343}.row-actions{display:flex;align-items:center;gap:6px}.row-actions form{margin:0}.icon-action{width:34px;height:34px;border:1px solid #d5e0eb;border-radius:8px;background:#fff;color:#577089;display:inline-grid;place-items:center;cursor:pointer}.icon-action .ui-icon{width:16px}.icon-action:hover{background:#f4f8fc;color:#175da8}
.agent-editor,.role-editor{padding:0;overflow:hidden;position:sticky;top:74px;max-height:calc(100vh - 92px);overflow-y:auto}.editor-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:18px;border-bottom:1px solid #e4ebf3;background:#fbfcfe}.editor-head h2{margin:0}.editor-head p{margin:4px 0 0;color:#74869a}.agent-form,.role-editor form{padding:17px}.form-row-2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.form-group label>span{font-size:10.5px;color:#8493a5;text-transform:none;letter-spacing:0;font-weight:500}.role-select-grid{display:grid;gap:7px}.role-option{display:flex!important;align-items:flex-start;gap:9px;border:1px solid #dce6f0;border-radius:9px;padding:9px 10px;margin:0!important;text-transform:none!important;letter-spacing:0!important;cursor:pointer;background:#fff}.role-option:has(input:checked){border-color:#8bb8e8;background:#f2f8ff}.role-option input{margin-top:3px}.role-option strong{display:block;font-size:12.5px;color:#1d3a57}.role-option small{display:block;font-size:10.5px;color:#7890a6;line-height:1.35;margin-top:2px}.category-access-grid{max-height:170px;overflow:auto;border:1px solid #dce6f0;border-radius:9px;padding:7px;display:grid;grid-template-columns:1fr 1fr;gap:2px}.category-access-grid label{display:flex!important;align-items:center;gap:7px;padding:6px;border-radius:6px;margin:0!important;text-transform:none!important;letter-spacing:0!important;font-weight:500!important;cursor:pointer}.category-access-grid label:hover{background:#f3f7fb}.category-access-grid label span{font-size:11.5px;color:#3d5670}.status-switch{display:flex;align-items:center;gap:9px;margin:11px 0 15px;cursor:pointer}.status-switch input{position:absolute;opacity:0}.status-switch>span{width:38px;height:21px;border-radius:20px;background:#bdc9d5;position:relative;transition:.2s}.status-switch>span:after{content:"";position:absolute;width:15px;height:15px;border-radius:50%;background:#fff;top:3px;left:3px;transition:.2s;box-shadow:0 1px 3px #0002}.status-switch input:checked+span{background:#1da968}.status-switch input:checked+span:after{left:20px}.status-switch strong{font-size:12px;color:#38516a}.agent-save{width:100%;min-height:43px}
.role-list-card .card-head{display:flex;align-items:center;justify-content:space-between;padding:17px 18px;border-bottom:1px solid #e5edf5}.role-card-grid{padding:14px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:11px}.role-card{border:1px solid #dfe7f0;border-radius:11px;padding:14px;background:#fff}.role-card.disabled{opacity:.65}.role-card-top{display:grid;grid-template-columns:38px minmax(0,1fr) auto;gap:9px;align-items:start}.role-symbol{width:38px;height:38px;border-radius:9px;background:#eef5fd;color:#1765b5;display:grid;place-items:center}.role-symbol .ui-icon{width:19px}.role-card h3{font-size:14px;margin:0 0 3px}.role-card p{font-size:11.5px;line-height:1.4;color:#75879a;margin:0}.role-type{font-size:9.5px;text-transform:uppercase;letter-spacing:.04em;font-weight:800;padding:4px 6px;border-radius:6px;background:#f0f3f7;color:#68798c}.role-card-meta{display:flex;align-items:center;gap:12px;margin:13px 0;padding-top:11px;border-top:1px solid #edf1f5;font-size:11.5px;color:#708297}.role-card-meta strong{color:#203d5b}.role-card-actions{display:flex;align-items:center;gap:7px;min-height:34px}.role-card-actions form{margin:0}.protected-role{font-size:11px;color:#8392a3;font-style:italic}.permission-matrix{display:grid;gap:10px;margin:11px 0}.permission-matrix section{border:1px solid #dce6f0;border-radius:9px;overflow:hidden}.permission-matrix h4{font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;margin:0;padding:8px 10px;background:#f5f8fb;color:#54708c}.permission-matrix label{display:flex!important;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;border-top:1px solid #edf2f6;margin:0!important;text-transform:none!important;letter-spacing:0!important}.permission-matrix label:first-of-type{border-top:0}.permission-matrix strong{display:block;font-size:11.5px;color:#2a4661}.permission-matrix small{display:block;font-size:9.5px;color:#8b9bac;margin-top:1px}.permission-matrix input{width:17px;height:17px}

@media(max-width:1200px){.agent-layout,.roles-layout{grid-template-columns:1fr}.agent-editor,.role-editor{position:relative;top:auto;max-height:none}.agent-kpis{grid-template-columns:repeat(2,1fr)}.role-card-grid{grid-template-columns:1fr 1fr}}
@media(max-width:780px){body{font-size:13.5px}.agents-heading{align-items:flex-start;flex-direction:column}.agents-heading .btn{width:100%}.agent-kpis{grid-template-columns:1fr 1fr}.agent-kpi{padding:12px}.agent-kpi strong{font-size:21px}.agent-list-head{align-items:flex-start;flex-direction:column}.agent-search{width:100%}.role-card-grid{grid-template-columns:1fr}.form-row-2{grid-template-columns:1fr}.category-access-grid{grid-template-columns:1fr}.agent-main-tabs{overflow-x:auto}.agent-table{min-width:940px}.page-intro h1,.agents-heading h1{font-size:24px}.table{font-size:13px}}
@media(max-width:480px){.agent-kpis{grid-template-columns:1fr}.card-head h2,.editor-head h2{font-size:16px}.form-control{font-size:16px}/* prevents iOS zoom */.ticket-chat-drawer{font-size:13.5px}.conversation-item p{font-size:13px}.drawer-actions>button,.drawer-actions .action-send-reply{font-size:11.5px!important}}

/* v12 — agent identity alignment + responsive hardening */
.side-user,.agent-person,.agent-cell,.drawer-agent,.drawer-customer-profile,.conversation-item,.profile-menu-toggle,.top-user,.assigned-agent-row{align-items:center!important}
.side-user{grid-template-columns:44px minmax(0,1fr) 24px!important;column-gap:11px!important}
.user-avatar,.top-avatar,.mini-avatar,.agent-avatar,.agent-photo,.conv-avatar,.large-avatar{display:grid!important;place-items:center!important;line-height:1!important;text-align:center!important;overflow:visible}
.side-user-copy,.agent-person>div,.agent-cell>span,.drawer-agent>div,.drawer-customer-profile>div,.conversation-item>div{min-width:0!important}
.side-user-copy strong,.side-user-copy span,.agent-person strong,.agent-person span,.agent-person small,.drawer-agent strong,.drawer-agent small,.drawer-customer-profile strong,.drawer-customer-profile a,.drawer-customer-profile span,.conv-head strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.side-user-copy strong{display:block;font-size:13.5px;line-height:1.25;margin:0 0 2px}
.side-user-copy span{display:block;font-size:11.5px;line-height:1.25;color:rgba(255,255,255,.72)}
.agent-person{display:grid!important;grid-template-columns:44px minmax(0,1fr);gap:11px!important;min-width:0!important;width:100%}
.agent-avatar{width:44px!important;height:44px!important;flex:0 0 44px!important;font-size:13px!important;margin:0!important}
.agent-person strong{font-size:13.5px!important;line-height:1.25!important;margin:0 0 2px!important}
.agent-person span{font-size:11.75px!important;line-height:1.25!important;max-width:none!important}
.agent-person small{font-size:11px!important;line-height:1.25!important;max-width:none!important;margin-top:2px}
.agent-cell{display:grid!important;grid-template-columns:28px minmax(0,1fr);gap:8px!important;min-width:0!important;white-space:normal!important}
.agent-cell .agent-avatar,.agent-cell .agent-photo{width:28px!important;height:28px!important;flex:0 0 28px!important;font-size:8px!important}
.drawer-agent{display:grid!important;grid-template-columns:40px minmax(0,1fr) auto;gap:10px!important}
.drawer-agent .agent-photo{width:40px!important;height:40px!important;flex:0 0 40px!important}
.drawer-agent strong{display:block;font-size:13.5px;line-height:1.25}
.drawer-agent small{display:block;font-size:11.5px;line-height:1.25;margin-top:2px;color:#73859a}
.conversation-item{display:grid!important;grid-template-columns:40px minmax(0,1fr);gap:10px!important}
.conv-avatar{width:40px!important;height:40px!important;flex:0 0 40px!important;font-size:10px!important;margin:0!important}
.conv-head{display:flex!important;align-items:baseline!important;justify-content:space-between!important;gap:10px!important;min-width:0}
.conv-head strong{font-size:13.5px!important;line-height:1.25!important;min-width:0}
.conv-head time{flex:0 0 auto;font-size:11px!important;white-space:nowrap;color:#8493a5}
.drawer-customer-profile{display:grid!important;grid-template-columns:50px minmax(0,1fr);gap:12px!important}
.large-avatar{width:50px!important;height:50px!important;flex:0 0 50px!important;font-size:13px!important}
.drawer-customer-profile strong{display:block;font-size:14px;line-height:1.25}
.drawer-customer-profile a,.drawer-customer-profile span{display:block;font-size:12px;line-height:1.3;margin-top:2px}
.top-avatar{flex:0 0 36px}
.profile-menu-toggle{display:flex!important;gap:9px!important;min-width:0}
.profile-menu-toggle>div{min-width:0}
.profile-menu-toggle strong,.profile-menu-toggle small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

/* Agent management: responsive, readable, no identity collisions */
.agent-layout,.roles-layout{min-width:0}
.agent-list-card,.role-list-card,.agent-editor,.role-editor{min-width:0}
.table-wrap{max-width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}
.agent-table{width:100%;min-width:900px}
.agent-table th,.agent-table td{padding-top:11px!important;padding-bottom:11px!important}
.agent-table td:first-child{min-width:250px}
.agent-table td:nth-child(2){min-width:180px}
.agent-table td:nth-child(3){min-width:150px}
.role-chip-wrap{max-width:none!important}
.agent-search{min-width:220px}

@media(max-width:1200px){
  .agent-layout,.roles-layout{grid-template-columns:1fr!important}
  .agent-editor,.role-editor{position:static!important;max-height:none!important}
  .agent-list-card,.role-list-card{overflow:visible}
}
@media(max-width:900px){
  .agent-kpis{grid-template-columns:repeat(2,minmax(0,1fr))!important}
  .agent-list-head{align-items:stretch!important;flex-direction:column!important}
  .agent-search{width:100%!important;min-width:0!important}
  .agent-main-tabs{overflow-x:auto;white-space:nowrap;scrollbar-width:thin}
  .role-card-grid{grid-template-columns:1fr!important}
  .drawer-agent{grid-template-columns:40px minmax(0,1fr) auto!important}
}
@media(max-width:700px){
  .agent-kpis{grid-template-columns:1fr!important}
  .agent-table{min-width:760px!important}
  .agent-person{grid-template-columns:40px minmax(0,1fr)!important}
  .agent-avatar{width:40px!important;height:40px!important;flex-basis:40px!important}
  .side-user{grid-template-columns:40px minmax(0,1fr) 22px!important}
  .user-avatar{width:40px!important;height:40px!important}
  .drawer-agent{grid-template-columns:38px minmax(0,1fr) auto!important}
  .drawer-agent .agent-photo{width:38px!important;height:38px!important}
  .conversation-item{grid-template-columns:38px minmax(0,1fr)!important}
  .conv-avatar{width:38px!important;height:38px!important}
}
@media(max-width:520px){
  .agent-kpi{padding:12px!important}
  .agent-main-tabs{gap:18px!important;padding:0 10px!important}
  .drawer-agent{grid-template-columns:36px minmax(0,1fr)!important}
  .drawer-agent .drawer-change-btn{grid-column:2;justify-self:start;margin-top:4px}
  .drawer-agent .agent-photo{width:36px!important;height:36px!important}
  .conversation-item{grid-template-columns:36px minmax(0,1fr)!important;gap:9px!important}
  .conv-avatar{width:36px!important;height:36px!important}
  .conv-head{align-items:flex-start!important;flex-direction:column!important;gap:2px!important}
  .drawer-customer-profile{grid-template-columns:44px minmax(0,1fr)!important}
  .large-avatar{width:44px!important;height:44px!important;flex-basis:44px!important}
  .profile-menu-toggle strong{max-width:120px}
}


/* v13 — redesigned public header and submit ticket page */
.public-header{background:#fff;border-bottom:1px solid #dce6f2;position:sticky;top:0;z-index:60}
.header-inner{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:80px}
.public-brand{display:flex;align-items:center;gap:16px;min-width:0;color:#11315f;flex-wrap:nowrap}
.public-brand-crest{width:58px;height:58px;border-radius:16px;background:linear-gradient(145deg,#083b89,#0f63db);color:#fff;display:grid;place-items:center;font-weight:900;font-size:22px;box-shadow:0 8px 20px rgba(14,78,172,.22);flex:0 0 58px}
.public-brand-block{display:block;min-width:0}
.public-brand-block strong{display:block;font-size:15px;line-height:1.15;color:#143a7c}
.public-brand-block small{display:block;font-size:11px;line-height:1.2;color:#4f6991;margin-top:4px}
.public-brand-block.system strong{font-size:14px}
.public-brand-divider{width:1px;height:50px;background:#ced8e7;flex:0 0 1px}
.public-nav{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.public-nav>a{display:inline-flex;align-items:center;gap:8px;padding:12px 15px;border-radius:12px;color:#1c3d78;font-weight:700}
.public-nav>a:hover,.public-nav>a.active{background:#f0f6ff;color:#0f58d6}
.nav-link-ico{display:grid;place-items:center;width:18px;height:18px;font-size:15px}
.nav-toggle{display:none}
.public-footer{background:#fff;border-top:1px solid #d9e3ef;color:#526883;padding:14px 0}
.public-footer-row{display:flex;align-items:center;justify-content:space-between;gap:20px;flex-wrap:wrap;font-size:13px}
.footer-copy span{color:#b4bfd0;padding:0 6px}.footer-tagline{position:relative;padding-right:78px}.footer-tagline:after{content:"";position:absolute;right:0;top:50%;transform:translateY(-50%);width:64px;height:4px;border-radius:999px;background:#1f5ed7}
.page-submit-ticket .content-wrap,.page-submit-ticket .page-hero{display:none}
.submit-hero{background:linear-gradient(125deg,#0d4eb1,#1b69dd 52%,#0f55be);padding:28px 0;color:#fff;position:relative;overflow:hidden}
.submit-hero:before{content:"";position:absolute;left:-140px;top:-120px;width:430px;height:430px;border-radius:50%;background:rgba(255,255,255,.08)}
.submit-hero:after{content:"";position:absolute;right:-100px;bottom:-120px;width:320px;height:320px;border-radius:50%;background:rgba(255,255,255,.06)}
.submit-hero-inner{display:grid;grid-template-columns:88px minmax(0,1fr) auto;align-items:center;gap:22px;position:relative;z-index:1}
.submit-hero-icon{width:88px;height:88px;border-radius:50%;background:rgba(255,255,255,.13);display:grid;place-items:center;font-size:42px;box-shadow:inset 0 0 0 1px rgba(255,255,255,.13)}
.submit-hero-copy h1{font-size:34px;line-height:1.08;margin:6px 0 8px;letter-spacing:-.03em}.submit-hero-copy p{margin:0;color:#dfeafc;font-size:16px}.submit-hero-eyebrow{display:block;font-weight:700;font-size:18px;color:#eaf2ff}
.submit-hero-tagline{font-size:18px;line-height:1.45;text-align:right;font-style:italic;color:#eef4ff;white-space:nowrap}
.submit-page-wrap{padding:20px 0 26px;background:linear-gradient(120deg,#edf4fc 0,#f8fbff 42%,#eff7ff 100%)}
.submit-layout{display:grid;grid-template-columns:minmax(0,1fr) 440px;gap:22px;align-items:start}
.submit-main-card,.submit-side-card{background:#fff;border:1px solid #d8e3f1;border-radius:18px;box-shadow:0 8px 24px rgba(17,56,111,.06)}
.submit-main-card{padding:18px 22px 20px}
.submit-card-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.submit-title-row{display:flex;align-items:center;gap:12px}.submit-section-icon{width:50px;height:50px;border-radius:14px;background:#eaf2ff;color:#1954c4;display:grid;place-items:center;font-size:23px}.submit-card-head h2{margin:0;font-size:22px;line-height:1.12;color:#0f3f98}.submit-card-head p{margin:6px 0 0;color:#5f7594;font-size:15px}.required-note{font-size:14px;color:#56708d;white-space:nowrap;padding-top:8px}.required-note span,.form-group label span{color:#ef3f38;font-weight:800}
.submit-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px 24px}.submit-ticket-form .form-group{margin:0}.submit-ticket-form .form-group label{display:block;margin-bottom:8px;font-weight:800;color:#15376e;font-size:15px;text-transform:none;letter-spacing:0}.submit-ticket-form .form-group label small{font-weight:600;color:#6e8098}
.icon-field .field-wrap{position:relative}.icon-field .field-icon{position:absolute;left:14px;top:50%;transform:translateY(-50%);font-size:18px;z-index:2;opacity:.88}.icon-field .field-icon-top{top:18px;transform:none}.submit-ticket-form .form-control{height:52px;border-radius:11px;border-color:#cedaeb;padding:0 15px 0 48px;font-size:16px;color:#1b3354;background:#fff}.submit-ticket-form textarea.form-control{height:118px;min-height:118px;padding-top:14px;padding-bottom:14px;line-height:1.45;resize:vertical}
.field-counter{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:7px}.field-counter strong{font-size:13px;color:#6981a0}
.submit-file-input{position:absolute;opacity:0;pointer-events:none;width:1px;height:1px}.submit-upload-box{width:100%;display:flex;align-items:center;justify-content:center;gap:18px;padding:22px 20px;border:2px dashed #7ba5f2;border-radius:14px;background:#fbfdff;color:#1b4fb9;cursor:pointer;text-align:left}.upload-graphic{font-size:38px;line-height:1}.upload-copy{display:flex;flex-direction:column;gap:4px}.upload-copy strong{font-size:18px;color:#1852c0}.upload-copy small,.upload-copy em{font-style:normal;color:#7488a2;font-size:14px}
.submit-form-bottom{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:16px}.toggle-row,.checkbox-row{display:flex;align-items:center;gap:14px;padding:6px 2px}.toggle-row input,.checkbox-row input{position:absolute;opacity:0;pointer-events:none}.toggle-ui{width:48px;height:28px;border-radius:999px;background:#cfd8e5;display:block;position:relative;transition:.2s;flex:0 0 48px}.toggle-ui:after{content:"";position:absolute;left:4px;top:4px;width:20px;height:20px;border-radius:50%;background:#fff;box-shadow:0 1px 3px rgba(0,0,0,.18);transition:.2s}.toggle-row input:checked + .toggle-ui{background:#3f88ff}.toggle-row input:checked + .toggle-ui:after{transform:translateX(20px)}.checkbox-ui{width:24px;height:24px;border-radius:7px;background:#155ed8;color:#fff;display:grid;place-items:center;font-size:15px;font-weight:900;flex:0 0 24px}.checkbox-row input:not(:checked)+.checkbox-ui{background:#d5deeb;color:transparent}
.toggle-row strong,.checkbox-row strong{display:block;font-size:16px;color:#173a76}.toggle-row small,.checkbox-row small{display:block;margin-top:2px;color:#6d8097;font-size:14px;line-height:1.35}
.submit-actions{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:18px}.submit-reset{min-width:146px;background:#f8fbff;color:#1e4a8f;border-color:#b9cbe3}.submit-primary{min-width:190px;min-height:52px;font-size:17px;border-radius:12px;background:#0f5de0}
.submit-sidebar{display:grid;gap:16px}.submit-side-card{padding:0;overflow:hidden}.side-card-title{display:flex;align-items:flex-start;gap:15px;padding:18px 20px 14px}.lightbulb{width:52px;height:52px;border-radius:50%;display:grid;place-items:center;background:#ebf3ff;color:#195ad3;font-size:25px;flex:0 0 52px}.side-card-title h3{margin:0;font-size:18px;color:#0e4299}.side-card-title p{margin:4px 0 0;color:#677d9a;font-size:14px}
.tips-list{margin:0;padding:0 20px 18px 20px;list-style:none;display:grid;gap:12px}.tips-list li{display:grid;grid-template-columns:30px minmax(0,1fr);gap:12px;align-items:flex-start;color:#24456f;line-height:1.45;font-size:15px}.tips-list li::before{content:counter(list-item);counter-increment:list-item;background:#2365de;color:#fff;width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-weight:800}
.response-card{border-color:#cfe7d5;background:#f5fff8}.response-box{margin:0 20px 20px;background:#e3f8ea;border-radius:14px;padding:18px 18px;display:grid;grid-template-columns:44px minmax(0,1fr);gap:14px;align-items:start;color:#1d5f34}.response-icon{font-size:26px}.response-box small{display:block;font-size:14px;color:#356d46}.response-box strong{display:block;font-size:18px;margin:4px 0 5px}.response-box span{display:block;font-size:14px;line-height:1.4;color:#487557}
.kb-side-links{display:grid;padding:0 20px}.kb-side-links a{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 0;border-top:1px solid #ecf1f7;color:#1650bf;font-size:15px;font-weight:600}.kb-side-links a:first-child{border-top:0}.kb-side-links em{font-style:normal;color:#1a56c7;font-size:20px;line-height:1}.kb-view-all{display:flex;align-items:center;justify-content:center;background:#f3f7fe;border-top:1px solid #e4edf8;color:#1a56c7;font-weight:800;padding:14px 18px}
@media(max-width:1180px){.submit-layout{grid-template-columns:minmax(0,1fr) 360px}.public-brand-block.system strong{font-size:13px}}
@media(max-width:980px){.header-inner{min-height:76px;align-items:flex-start;padding:14px 0}.public-brand{flex-wrap:wrap;gap:12px;align-items:center}.public-brand-divider{display:none}.public-brand-block.system{flex-basis:100%;padding-left:70px;margin-top:-6px}.public-nav{position:absolute;left:16px;right:16px;top:76px;display:none;background:#fff;border:1px solid #d9e4f1;border-radius:14px;box-shadow:0 18px 35px rgba(13,37,73,.12);padding:12px}.public-header nav.open{display:grid}.public-nav>a{width:100%}.nav-toggle{display:block;border:0;background:none;font-size:26px;color:#143a7c}.submit-layout{grid-template-columns:1fr}.submit-sidebar{grid-template-columns:1fr 1fr}.submit-hero-inner{grid-template-columns:74px minmax(0,1fr)}.submit-hero-tagline{grid-column:1/-1;text-align:left;padding-left:96px;white-space:normal}}
@media(max-width:720px){.container{width:min(100%,calc(100% - 20px))}.submit-card-head{flex-direction:column}.required-note{padding-top:0}.submit-form-grid,.submit-form-bottom,.submit-sidebar{grid-template-columns:1fr}.submit-actions{flex-direction:column-reverse;align-items:stretch}.submit-primary,.submit-reset{width:100%}.submit-hero-copy h1{font-size:30px}.submit-hero-eyebrow{font-size:16px}.public-brand-crest{width:50px;height:50px;flex-basis:50px;font-size:18px}.public-brand-block strong{font-size:14px}.public-brand-block small{font-size:10.5px}.public-brand-block.system{padding-left:62px}.public-footer-row{justify-content:center;text-align:center}.footer-tagline{padding-right:0}.footer-tagline:after{display:none}}
@media(max-width:540px){.submit-hero-inner{grid-template-columns:1fr;text-align:left;gap:14px}.submit-hero-icon{width:74px;height:74px;font-size:36px}.submit-hero-tagline{padding-left:0;font-size:16px}.submit-main-card{padding:16px}.submit-ticket-form .form-control{font-size:16px}.upload-copy strong{font-size:16px}.upload-copy small,.upload-copy em,.toggle-row small,.checkbox-row small,.side-card-title p,.kb-side-links a,.tips-list li{font-size:13px}.submit-card-head h2{font-size:20px}.submit-section-icon,.lightbulb{width:44px;height:44px;flex-basis:44px}}


/* v14 — simplified submit form, home support cards, managed settings */
.submit-single-layout{max-width:1120px;margin:0 auto}.submit-single-layout .submit-main-card{width:100%}.home-support-info{background:linear-gradient(120deg,#f5f9ff,#eef6ff)}.home-info-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;align-items:start}.home-info-grid .submit-side-card{height:100%}.settings-page-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.settings-page-head h1{margin:0;font-size:28px}.settings-page-head p{margin:5px 0 0;color:var(--muted)}.settings-nav-card{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-bottom:18px}.settings-nav-card>a{display:grid;grid-template-columns:42px minmax(0,1fr);column-gap:11px;row-gap:2px;padding:15px 16px;border:1px solid var(--line);border-radius:13px;background:#fff;color:#233b59}.settings-nav-card>a>span{grid-row:1/3;width:42px;height:42px;border-radius:11px;background:#edf4ff;display:grid;place-items:center;font-size:20px}.settings-nav-card>a strong{font-size:14px;align-self:end}.settings-nav-card>a small{font-size:11.5px;color:#738297}.settings-nav-card>a.active{border-color:#83aef0;box-shadow:0 0 0 3px #2878c812;background:#f9fbff}.settings-nav-card>a.active>span{background:#dfeeff}.settings-section-title{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--line)}.settings-section-title h2{margin:0;font-size:20px}.settings-section-title p{margin:5px 0 0;color:var(--muted);font-size:13px}.settings-list-textarea{min-height:230px!important;line-height:1.55}.settings-subheading{padding:12px 0 0;border-top:1px solid var(--line)}.settings-subheading h3{margin:0 0 4px}.settings-subheading p{margin:0;color:var(--muted)}
@media(max-width:1050px){.home-info-grid{grid-template-columns:1fr 1fr}.home-info-grid>*:last-child{grid-column:1/-1}.settings-nav-card{grid-template-columns:1fr}}
@media(max-width:720px){.home-info-grid{grid-template-columns:1fr}.home-info-grid>*:last-child{grid-column:auto}.submit-single-layout{max-width:none}.settings-section-title{flex-direction:column}.settings-section-title .btn{width:100%}}

/* v15 — public workflow, settings, ratings and ticket-filter refinements */
.public-brand-crest.image,.pro-brand-icon.custom-logo{background:transparent!important;box-shadow:none!important;overflow:hidden;width:58px;height:58px;flex:0 0 58px;padding:2px}.public-brand-crest.image img,.pro-brand-icon.custom-logo img{width:100%;height:100%;object-fit:contain;object-position:center;display:block}.sidebar{background:var(--brand-sidebar,var(--navy2))}.admin-body,.public-body{background:var(--brand-page-bg,var(--bg))}.btn,.submit-primary,.tickets-new-btn{background:var(--brand-primary,#0f5ed7)}.btn-gold{background:var(--brand-accent,#e7aa1e)}
.home-main-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(340px,.65fr);gap:28px;align-items:start}.home-before-submit{display:grid;gap:16px;position:sticky;top:100px}.section-title.align-left{text-align:left}.section-title.compact{margin-bottom:0}.home-category-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.maintenance-screen{min-height:calc(100vh - 150px);display:grid;place-items:center;background:linear-gradient(135deg,#123b78,#0f5ed7);background-size:cover;background-position:center;padding:50px 0}.maintenance-card{max-width:650px;margin:auto;background:rgba(255,255,255,.95);padding:42px;border-radius:22px;text-align:center;box-shadow:0 25px 70px rgba(3,25,60,.25)}.maintenance-icon{font-size:52px}.maintenance-card h1{font-size:34px;color:#153b72}.maintenance-card p{font-size:16px;line-height:1.7;color:#61738b}
.track-search-card{max-width:720px;margin:auto}.public-ticket-layout{align-items:start}.public-ticket-thread{min-width:0}.public-reply-card,.rating-card{margin-top:18px}.public-action-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:14px}.public-action-head h3,.rating-card h3{margin:0 0 5px}.public-action-head p,.rating-card p{margin:0;color:var(--muted);line-height:1.5}.public-reply-tools{display:flex;align-items:center;gap:12px;margin-top:12px}.public-reply-tools .form-control{flex:1}.sticky-ticket-summary{position:sticky;top:100px}.star-rating{display:flex;flex-direction:row-reverse;justify-content:flex-end;gap:4px;margin:12px 0 16px}.star-rating input{position:absolute;opacity:0}.star-rating label{font-size:36px;line-height:1;color:#d9e0e8;cursor:pointer;transition:.15s}.star-rating label:hover,.star-rating label:hover~label,.star-rating input:checked~label{color:#f2b01e}.rating-saved{margin-top:12px;padding:10px 12px;border-radius:9px;background:#eaf8ef;color:#176b3a}
.settings-nav-many{display:grid!important;grid-template-columns:repeat(4,minmax(0,1fr));height:auto!important}.settings-nav-many a{min-height:86px}.color-settings-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.color-setting{border:1px solid var(--line);border-radius:12px;padding:14px;display:grid;grid-template-columns:1fr 46px;align-items:center;gap:9px}.color-setting span{font-weight:800}.color-setting input{width:46px;height:38px;border:0;background:none;padding:0}.color-setting code{grid-column:1/-1;color:var(--muted)}.image-settings-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.image-setting-card{border:1px solid var(--line);border-radius:14px;padding:16px}.image-setting-card h3{margin:0 0 12px}.image-preview{height:150px;border-radius:10px;background:#eef3f8 center/cover no-repeat;margin-bottom:12px;border:1px solid #dce4ee}.image-preview.empty{display:grid;place-items:center;color:var(--muted)}.email-template-form{display:grid;gap:16px}.template-help{padding:13px 15px;background:#eef6ff;border:1px solid #d6e8fb;border-radius:10px;color:#315b88}.template-help code{display:inline-block;margin:3px 3px;background:#fff;padding:4px 6px;border-radius:5px}.email-template-card{border:1px solid var(--line);border-radius:14px;padding:16px}.email-template-card h3{margin:0 0 12px;color:#183c72}.email-template-card textarea{min-height:150px;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px}
.workspace-tabs{align-items:center!important;gap:8px!important;height:auto!important;padding:3px 0}.workspace-tabs a{height:36px!important;padding:0 13px!important;border:1px solid #d6e1ee;border-radius:8px!important;background:#f8fbff!important;color:#385674!important;font-weight:650}.workspace-tabs a:after{display:none!important}.workspace-tabs a.active{background:#0f5ed7!important;color:#fff!important;border-color:#0f5ed7!important;box-shadow:0 4px 12px rgba(15,94,215,.15)}.workspace-tabs a.active span{background:rgba(255,255,255,.18)!important;color:#fff!important}.ticket-list-toolbar{align-items:center!important;padding-bottom:18px!important;padding-top:18px!important;height:auto!important}.ticket-advanced-filter{grid-template-columns:repeat(4,minmax(135px,1fr))!important}.ticket-filter-toggle.active{background:#e8f2ff}.admin-login .login-brand{background-color:var(--brand-secondary,#123b78);background-size:cover;background-position:center}
@media(max-width:1080px){.home-main-grid{grid-template-columns:1fr}.home-before-submit{position:static;grid-template-columns:repeat(2,minmax(0,1fr))}.home-before-submit>.section-title{grid-column:1/-1}.settings-nav-many{grid-template-columns:repeat(3,minmax(0,1fr))}.color-settings-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:760px){.home-category-grid,.home-before-submit,.image-settings-grid,.color-settings-grid{grid-template-columns:1fr}.settings-nav-many{grid-template-columns:repeat(2,minmax(0,1fr))}.public-reply-tools{flex-direction:column;align-items:stretch}.public-action-head{flex-direction:column}.ticket-advanced-filter{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media(max-width:480px){.settings-nav-many{grid-template-columns:1fr}.ticket-advanced-filter{grid-template-columns:1fr!important}.workspace-tabs a{padding:0 10px!important}}
.login-logo{overflow:hidden;background:transparent!important}.login-logo img{width:100%;height:100%;object-fit:contain;display:block}

/* v16 — cleaner homepage search and support area cards */
.home-help-search{display:grid;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:8px;max-width:760px;margin-top:24px;background:#fff;border-radius:14px;padding:7px 8px 7px 12px;box-shadow:0 12px 30px rgba(3,29,77,.18)}
.home-help-search-icon{font-size:25px;color:#245cb1;display:grid;place-items:center}.home-help-search input{border:0;outline:0;background:transparent;min-width:0;height:44px;font-size:15px;color:#1b3150}.home-help-search input::placeholder{color:#8294ad}.home-help-search button{height:44px;border:0;border-radius:10px;padding:0 22px;background:#155fd6;color:#fff;font-weight:800;cursor:pointer}
.clean-category-card{min-height:138px;display:flex;flex-direction:column;align-items:flex-start}.clean-category-card h3{font-size:15px;line-height:1.3;margin-bottom:auto}.category-action{margin-top:14px;color:#1a5bc8;font-size:12.5px;font-weight:800}.home-search-results{display:grid;gap:8px;margin-bottom:20px}.home-search-results h3{margin:0 0 4px;font-size:15px;color:#31506f}.home-search-results a{display:grid;grid-template-columns:28px minmax(0,1fr) 20px;align-items:center;gap:9px;padding:12px 14px;background:#fff;border:1px solid #dfe8f2;border-radius:10px;color:#244365}.home-search-results a:hover{border-color:#a9c4e8;box-shadow:0 6px 16px rgba(21,66,125,.07)}.home-search-results em{font-style:normal;font-size:20px;color:#1b61d1}
@media(max-width:620px){.home-help-search{grid-template-columns:30px minmax(0,1fr);padding:8px 10px}.home-help-search button{grid-column:1/-1;width:100%}}

/* v16 migration workspace */
.migration-card{max-width:980px}.migration-warning{background:#fff8e9;border:1px solid #f1d99f;border-radius:12px;padding:16px 18px;color:#704b0c}.migration-warning p{margin:5px 0 0;line-height:1.55}.migration-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:18px 0}.migration-kpis>div{border:1px solid #dfe7f1;border-radius:12px;padding:14px;background:#fbfdff}.migration-kpis span{display:block;color:#72849a;font-size:12px}.migration-kpis strong{display:block;margin-top:4px;font-size:24px;color:#173a76}.migration-source{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:12px 0;color:#566b84}.migration-source span{color:#8290a2}.migration-cleanup{margin:10px 0 18px}@media(max-width:700px){.migration-kpis{grid-template-columns:1fr 1fr}}


/* v17 — balanced typography, profile photos, assigned dashboard queue and public cleanup */
html{font-size:16px}
body{font-size:14.5px;line-height:1.45}
.admin-content,.ticket-workspace,.agents-page,.settings-page-head,.public-body{font-size:14.5px}
.page-intro h1,.dash-heading-row h1,.tickets-heading h1,.agents-heading h1,.settings-page-head h1{font-size:28px;line-height:1.18;letter-spacing:-.02em}
.page-intro p,.dash-heading-row p,.tickets-heading p,.agents-heading p,.settings-page-head p{font-size:14px;line-height:1.45}
.table,.pro-ticket-table,.agent-table{font-size:14px}
.table th,.pro-ticket-table th,.agent-table th{font-size:12px;letter-spacing:.035em}
.table td,.pro-ticket-table td,.agent-table td{font-size:14px;line-height:1.4}
.workspace-tabs a,.ticket-tabs a{font-size:13.5px;font-weight:750}
.form-group label,.submit-ticket-form .form-group label{font-size:13.5px;line-height:1.25}
.form-control,select.form-control,input.form-control,textarea.form-control{font-size:14.5px}
.btn{font-size:14px}.btn-sm{font-size:12.5px}
.badge,.priority-pill,.status-pill,.role-chip,.workload-pill{font-size:11.5px}
.ticket-chat-drawer,.drawer-body,.conversation-item p,.drawer-detail-grid,.drawer-customer-info{font-size:14px}
.conv-head strong,.drawer-agent strong,.drawer-customer-profile strong{font-size:14px!important}
.drawer-agent small,.drawer-customer-profile a,.drawer-customer-profile span,.conv-head time{font-size:12px!important}
.home-before-submit .section-title{margin-bottom:12px}.home-before-submit .section-title h2{margin-bottom:0}
.side-card-title{align-items:center}.side-card-title h3{margin:0}.side-card-title>div>p{display:none}
.home-hero{background-size:cover;background-position:center;background-repeat:no-repeat}
.user-avatar.has-photo,.top-avatar.has-photo,.agent-avatar.has-photo,.profile-photo-preview{overflow:hidden;padding:0;background:#dce8f6}
.user-avatar.has-photo img,.top-avatar.has-photo img,.agent-avatar.has-photo img,.profile-photo-preview img{width:100%;height:100%;object-fit:cover;display:block}
.profile-photo-preview{width:104px;height:104px;border-radius:50%;display:grid;place-items:center;font-size:28px;color:var(--navy);font-weight:850;flex:0 0 104px;border:4px solid #eef4fb;box-shadow:0 7px 24px rgba(25,56,96,.14)}
.profile-photo-row{display:flex;align-items:center;gap:24px;padding-bottom:24px;margin-bottom:24px;border-bottom:1px solid var(--line)}
.profile-photo-copy{min-width:0;flex:1}.profile-photo-copy h2{margin:0 0 5px;font-size:20px}.profile-photo-copy p{margin:0 0 12px;color:var(--muted);font-size:13.5px}.profile-photo-copy .check{margin-top:10px}
.assigned-dashboard-card{margin-bottom:18px}.assigned-dashboard-card .recent-head p{margin:3px 0 0;color:var(--muted);font-size:12.5px}.dashboard-view-all{font-size:13px;font-weight:750;color:var(--brand-primary)}
.assigned-dashboard-list{display:grid}.assigned-dashboard-ticket{display:grid;grid-template-columns:minmax(0,1fr) auto auto 82px;gap:12px;align-items:center;padding:13px 18px;border-top:1px solid #edf1f6;color:inherit}.assigned-dashboard-ticket:first-child{border-top:0}.assigned-dashboard-ticket:hover{background:#f8fbff}.assigned-ticket-main{min-width:0;display:grid;grid-template-columns:auto minmax(0,1fr);column-gap:10px;row-gap:2px;align-items:baseline}.assigned-ticket-main .ticket-id{font-size:11.5px;font-weight:800;color:#1a61d2}.assigned-ticket-main strong{font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assigned-ticket-main small{grid-column:2;color:#71839a;font-size:11.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assigned-ticket-age{font-size:11.5px;color:#71839a;text-align:right;white-space:nowrap}.assigned-empty{padding:24px}
@media(max-width:900px){.assigned-dashboard-ticket{grid-template-columns:minmax(0,1fr) auto auto}.assigned-ticket-age{display:none}}
@media(max-width:650px){body{font-size:14px}.page-intro h1,.dash-heading-row h1,.tickets-heading h1,.agents-heading h1,.settings-page-head h1{font-size:24px}.assigned-dashboard-ticket{grid-template-columns:minmax(0,1fr) auto;padding:12px}.assigned-dashboard-ticket .status-pill{grid-column:2}.assigned-dashboard-ticket .priority-pill{display:none}.profile-photo-row{align-items:flex-start;flex-direction:column}.profile-photo-preview{width:88px;height:88px;flex-basis:88px}.table,.pro-ticket-table,.agent-table{font-size:13.5px}}

/* v19 — routing, HESK-style lists, tools, AI and reporting */
.public-header{background:var(--public-header-bg,#fff)}
.admin-topbar{background:var(--admin-header-bg,#fff)}
.submit-hero,.hero{background-color:var(--public-hero-bg,var(--brand-primary));}
.ticket-tabs{display:flex;gap:8px;flex-wrap:wrap;padding:10px 16px;border-bottom:1px solid var(--line)}
.ticket-tabs a{display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:8px 14px;border:1px solid #d5dfec;border-radius:9px;background:#fff;color:#50637c;font-weight:750;font-size:13px;transition:.16s}
.ticket-tabs a:hover{border-color:#9cb7df;background:#f6f9ff}.ticket-tabs a.active{background:var(--brand-primary);border-color:var(--brand-primary);color:#fff;box-shadow:0 5px 12px rgba(15,94,215,.16)}
.hesk-like-ticket-list{min-width:1220px}.hesk-like-ticket-list th{background:#f7f9fc;color:#596b83;font-size:11px}.hesk-like-ticket-list td{padding:11px 10px}.hesk-like-ticket-list tbody tr{border-left:3px solid transparent}.hesk-like-ticket-list tbody tr:hover{background:#f8fbff}.ticket-check{width:36px;text-align:center}.ticket-check input{width:16px;height:16px}.tw-ticket-no a{font-weight:850;color:#1559b6}.tw-ticket-no small,.hesk-customer-cell small,.hesk-dept-line{display:block;margin-top:3px;color:#8492a5;font-size:11px}.hesk-customer-cell strong{display:block;white-space:nowrap}.hesk-owner-cell{display:flex;align-items:center;gap:8px;min-width:130px}.hesk-owner-cell .agent-avatar{width:28px!important;height:28px!important;flex:0 0 28px!important;font-size:8px!important}.ticket-row-status-waiting-reply{background:#fffaf0}.ticket-row-status-on-hold{background:#fff5fa}.ticket-row-status-escalated{background:#faf6ff}
.workspace-status.open,.status-pill.open{border-color:var(--status-open);color:var(--status-open)}
.workspace-status.waiting,.status-pill.pending{border-color:var(--status-waiting-reply);color:var(--status-waiting-reply)}
.workspace-status.in-progress{border-color:var(--status-in-progress);color:var(--status-in-progress)}
.workspace-status.on-hold{border-color:var(--status-on-hold);color:var(--status-on-hold)}
.workspace-status.escalated{border-color:var(--status-escalated);color:var(--status-escalated)}
.workspace-status.resolved,.status-pill.resolved{border-color:var(--status-resolved);color:var(--status-resolved)}
.workspace-status.closed{border-color:var(--status-closed);color:var(--status-closed)}
.modal-ai-toggle{display:flex;align-items:center;gap:10px;padding:12px 14px;border:1px solid #dbe6f5;border-radius:10px;background:#f7faff;font-weight:700;color:#31557f}.modal-ai-toggle input{width:18px;height:18px}.ai-assist-btn{margin-left:auto;border:1px solid #c8d8f2;background:#eef5ff;color:#215ac0;border-radius:8px;padding:7px 10px;font-weight:750;cursor:pointer}.ai-assist-btn:disabled{opacity:.55;cursor:wait}
.settings-color-area{border:1px solid #e0e8f2;border-radius:12px;padding:16px;margin:0 0 16px}.settings-color-area h3{margin:0 0 12px;color:#1e467c}.status-settings-grid{display:grid;gap:9px}.status-setting-row{display:grid;grid-template-columns:150px minmax(220px,1fr) 190px;align-items:center;gap:12px;padding:10px;border:1px solid #e5ebf3;border-radius:10px;background:#fbfcfe}.status-key{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;color:#66758a;font-size:12px}.status-color-picker{display:flex;align-items:center;gap:10px}.status-color-picker input{width:48px;height:36px;border:0;background:none}.status-color-picker span{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;color:#65758b}.tools-tabs{margin-bottom:16px}.tools-head{margin-bottom:16px}.tools-head h1,.reports-head h1{margin:0;font-size:28px}.tools-head p,.reports-head p{margin:5px 0 0;color:var(--muted)}
.customer-pagination{display:flex;gap:6px;justify-content:flex-end;padding:16px;border-top:1px solid var(--line);flex-wrap:wrap}.customer-pagination a{min-width:34px;height:34px;display:grid;place-items:center;border:1px solid #d8e1ec;border-radius:8px;background:#fff;color:#3e5877}.customer-pagination a.active{background:var(--brand-primary);border-color:var(--brand-primary);color:#fff}
.kb-admin-attachments{margin-top:18px;border-top:1px solid var(--line);padding-top:12px}.kb-admin-attachment{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid #eef2f6}.kb-admin-attachment form{margin:0}
.report-stat-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}.report-value-small{font-size:22px!important}.report-area-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px}.report-area-card{border:1px solid #e0e7f0;border-radius:10px;padding:13px;background:#fbfcfe}.report-area-card span{display:block;color:#66768a;font-size:12px;line-height:1.35}.report-area-card strong{display:block;font-size:22px;margin-top:6px;color:#183b70}.pending-location strong{color:#155bb8}
.recaptcha-wrap{display:flex;justify-content:flex-start;margin-top:4px}
.category-scope-grid{max-height:280px;overflow:auto;padding:8px;border:1px solid #dce5f0;border-radius:10px}
.icon-action.danger{color:#b4232d}.icon-action.danger:hover{background:#fff0f1}

@media(max-width:1200px){.report-stat-grid{grid-template-columns:repeat(3,1fr)}.report-area-grid{grid-template-columns:repeat(3,1fr)}}
@media(max-width:820px){.status-setting-row{grid-template-columns:1fr}.report-stat-grid{grid-template-columns:repeat(2,1fr)}.report-area-grid{grid-template-columns:repeat(2,1fr)}.ticket-tabs{overflow-x:auto;flex-wrap:nowrap}.ticket-tabs a{white-space:nowrap}.public-brand-block.system small{display:none}.public-brand-block.system{position:static!important;transform:none!important;margin:0!important;padding:0!important;flex-basis:auto!important}.public-brand{gap:8px}.public-brand-divider{display:none}}
@media(max-width:520px){.report-stat-grid,.report-area-grid{grid-template-columns:1fr}.public-brand-block.system{display:none}.ticket-tabs{padding:8px 10px}.ticket-tabs a{font-size:12px;padding:7px 10px}.recaptcha-wrap{transform:scale(.88);transform-origin:left top;width:88%}}
.hesk-bulk-actions{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid #e4ebf3;background:#fbfcfe}.hesk-bulk-actions span{font-size:12px;color:#566b84}.hesk-bulk-actions em{font-style:normal;font-weight:800;color:#155ab8}.hesk-bulk-actions select{height:34px;border:1px solid #ced9e7;border-radius:7px;background:#fff;padding:0 9px;color:#35516f}.hesk-bulk-actions [data-bulk-ticket-ids]{display:none}@media(max-width:620px){.hesk-bulk-actions{align-items:stretch;flex-direction:column}.hesk-bulk-actions select,.hesk-bulk-actions .btn{width:100%}}
.inline-autoassign-form{margin:0}.mini-toggle{border:0;background:#e8edf3;color:#596a7f;border-radius:999px;padding:5px 9px 5px 6px;display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;cursor:pointer}.mini-toggle span{width:15px;height:15px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #0002}.mini-toggle.on{background:#dff5e8;color:#187545}.mini-toggle.on span{background:#2aa466}
.workspace-status.open,.status-pill.open{background:color-mix(in srgb,var(--status-open) 14%,white)!important;color:var(--status-open)!important}.workspace-status.waiting,.status-pill.waiting,.status-pill.pending{background:color-mix(in srgb,var(--status-waiting-reply) 14%,white)!important;color:var(--status-waiting-reply)!important}.workspace-status.in-progress{background:color-mix(in srgb,var(--status-in-progress) 14%,white)!important;color:var(--status-in-progress)!important}.workspace-status.on-hold,.status-pill.on-hold{background:color-mix(in srgb,var(--status-on-hold) 14%,white)!important;color:var(--status-on-hold)!important}.workspace-status.escalated,.status-pill.escalated{background:color-mix(in srgb,var(--status-escalated) 14%,white)!important;color:var(--status-escalated)!important}.workspace-status.resolved,.status-pill.resolved{background:color-mix(in srgb,var(--status-resolved) 14%,white)!important;color:var(--status-resolved)!important}.workspace-status.closed{background:color-mix(in srgb,var(--status-closed) 14%,white)!important;color:var(--status-closed)!important}


/* v20 announcements, submit cleanup, dashboard tabs, compact pagination, status counts */
.announcement-float-stack{position:fixed;right:22px;top:92px;z-index:1200;width:min(390px,calc(100vw - 28px));display:grid;gap:12px;pointer-events:none}
.announcement-float{pointer-events:auto;position:relative;background:#fff;border:1px solid #dce6f2;border-left:5px solid var(--brand-primary,#0f5ed7);border-radius:15px;padding:17px 44px 17px 18px;box-shadow:0 18px 50px rgba(18,45,82,.18);animation:announcementIn .25s ease-out}
.announcement-float.success{border-left-color:var(--success)}.announcement-float.warning{border-left-color:var(--warning)}.announcement-float.danger{border-left-color:var(--danger)}
.announcement-float h3{margin:3px 0 7px;font-size:16px;color:#173a76}.announcement-float p{margin:0;color:#526981;line-height:1.5}.announcement-kicker{text-transform:uppercase;letter-spacing:.08em;font-size:10px;font-weight:900;color:#8292a5}.announcement-close{position:absolute;right:10px;top:9px;width:30px;height:30px;border:0;background:#f2f5f9;border-radius:50%;font-size:20px;color:#5e6f83;cursor:pointer}.announcement-message{font-size:13.5px;color:#526981;line-height:1.5}@keyframes announcementIn{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}
.submit-ticket-form .form-control{padding-left:15px!important}.submit-ticket-form textarea.form-control{padding-left:15px!important}.submit-form-bottom.single-option{grid-template-columns:1fr}.response-box.response-box-simple{grid-template-columns:1fr}.response-box.response-box-simple strong{margin-top:0}
.dashboard-ticket-tabs{display:grid!important;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px!important;padding:10px 16px!important;border-bottom:1px solid #e6edf5;overflow:visible!important}.dashboard-ticket-tabs a{display:flex!important;align-items:center;justify-content:center;text-align:center;min-height:38px;padding:8px 10px!important;border:1px solid #d7e2ef!important;border-radius:9px!important;background:#fff;white-space:nowrap}.dashboard-ticket-tabs a.active{background:var(--brand-primary,#0f5ed7)!important;color:#fff!important;border-color:var(--brand-primary,#0f5ed7)!important}
.compact-pagination{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:14px 16px}.compact-pagination a,.compact-pagination .page-ellipsis{min-width:34px;height:34px;display:inline-flex;align-items:center;justify-content:center;border:1px solid #dbe4ef;border-radius:8px;padding:0 10px;background:#fff}.compact-pagination a.active{background:var(--brand-primary,#0f5ed7);border-color:var(--brand-primary,#0f5ed7);color:#fff}.compact-pagination .page-ellipsis{border:0;background:transparent;color:#718096}
.status-setting-detailed{grid-template-columns:150px minmax(180px,1fr) 150px!important;align-items:start!important}.status-identity{display:grid;gap:5px}.status-ticket-count{font-size:12px;color:#46627f}.status-category-breakdown{grid-column:1/-1;display:flex;gap:7px;flex-wrap:wrap;padding-top:8px;border-top:1px solid #edf2f7}.status-category-breakdown span{display:inline-flex;gap:5px;align-items:center;background:#f4f7fb;border:1px solid #e2e9f2;border-radius:999px;padding:5px 9px;font-size:11px;color:#526a84}.status-category-breakdown em{font-size:11px;color:#8a99aa}
@media(max-width:900px){.dashboard-ticket-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-ticket-tabs a:last-child{grid-column:1/-1}.announcement-float-stack{top:82px;right:14px}.status-setting-detailed{grid-template-columns:1fr!important}.status-category-breakdown{grid-column:1}}
@media(max-width:520px){.dashboard-ticket-tabs{grid-template-columns:1fr 1fr;gap:6px!important;padding:8px!important}.dashboard-ticket-tabs a{white-space:normal;font-size:12px}.announcement-float-stack{left:10px;right:10px;width:auto;top:72px}.announcement-float{padding:14px 40px 14px 14px}.submit-form-bottom.single-option{display:block}.compact-pagination{justify-content:center}}


/* v21 — HESK-style status manager */
.status-hesk-wrap{display:grid;gap:16px}.status-hesk-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-top:4px}.status-hesk-toolbar h2,.status-custom-head h2{margin:0 0 4px;font-size:18px;color:#243b58}.status-hesk-toolbar p{margin:0;color:#6f8197;font-size:13px}.status-hesk-card{overflow:hidden;border-radius:8px}.status-hesk-table{width:100%;border-collapse:collapse}.status-hesk-table thead th{background:#2477ad;color:#fff;text-align:left;text-transform:uppercase;font-size:11px;letter-spacing:.035em;padding:13px 15px;border-right:1px solid rgba(255,255,255,.18)}.status-hesk-table thead th:last-child{border-right:0}.status-hesk-table tbody tr:nth-child(odd){background:#eef8fc}.status-hesk-table tbody tr:nth-child(even){background:#fff}.status-hesk-row{cursor:pointer;transition:.15s}.status-hesk-row:hover{background:#e3f3fa!important}.status-hesk-table td{padding:12px 15px;border-bottom:1px solid #d6e6ed;vertical-align:middle}.status-hesk-name{min-width:280px}.status-hesk-name>a{display:inline-flex;align-items:center;gap:9px;font-weight:800;color:#24415f;margin-right:14px}.status-color-dot{width:12px;height:12px;border-radius:50%;background:var(--status-row-color);box-shadow:0 0 0 3px color-mix(in srgb,var(--status-row-color) 18%,transparent);flex:0 0 12px}.status-inline-label{display:inline-block!important;width:150px!important;min-height:34px!important;padding:6px 9px!important;font-size:12.5px!important;vertical-align:middle}.status-hesk-color{display:inline-flex;align-items:center;gap:8px}.status-hesk-color input[type=color]{width:42px;height:32px;border:1px solid #c9d7e2;border-radius:6px;padding:2px;background:#fff}.status-hesk-color code{font-size:12px;color:#526b84;background:#f5f8fb;padding:4px 7px;border-radius:5px}.status-ticket-link{font-weight:900;color:#1a6ba3;text-decoration:underline;text-underline-offset:2px}.status-ticket-link span{font-weight:600;color:#647b90;text-decoration:none}.status-lock-label{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;background:#e9eef4;color:#637487;font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.03em}.status-custom-head{margin-top:6px}.status-custom-empty{padding:18px;color:#6d8095}.status-custom-empty p{margin:0}.tickets-page-head .tickets-title h1{max-width:620px}
@media(max-width:760px){.status-hesk-toolbar{align-items:stretch;flex-direction:column}.status-hesk-toolbar .btn{width:100%}.status-hesk-table{min-width:720px}.status-inline-label{display:block!important;margin-top:7px;width:180px!important}}


/* v22 — stable dashboard ticket controls + notification sound preferences */
.recent-head{height:auto!important;min-height:54px;padding:10px 16px!important;align-items:center!important}
.recent-title-actions{display:flex;align-items:center;gap:14px;min-width:0}.recent-title-actions h2{white-space:nowrap}
.dashboard-view-tickets{display:inline-flex;align-items:center;justify-content:center;min-height:34px;padding:7px 12px;border:1px solid #cddbea;border-radius:8px;background:#fff;color:var(--brand-primary,#0f5ed7);font-size:12.5px;font-weight:800;white-space:nowrap}.dashboard-view-tickets:hover{background:#f5f8fe;border-color:#9eb9dc}.footer-view-tickets{border:0;padding:4px 0;background:transparent}
.dashboard-ticket-tabs{display:flex!important;align-items:center!important;justify-content:flex-start!important;gap:8px!important;flex-wrap:nowrap!important;overflow-x:auto!important;overflow-y:hidden!important;padding:10px 16px!important;scrollbar-width:thin;position:static!important}
.dashboard-ticket-tabs a{flex:0 0 auto!important;min-width:0!important;width:auto!important;min-height:36px!important;padding:8px 13px!important;position:static!important;white-space:nowrap!important}
.dashboard-ticket-tabs a.active:after{display:none!important}
.notification-sound-settings{display:grid;grid-template-columns:minmax(0,1fr) 260px;gap:18px;padding:16px;border:1px solid var(--line);border-radius:12px;background:#f8fbff;align-items:end}
.setting-toggle{display:flex!important;align-items:center;gap:10px;margin:0!important;text-transform:none!important;letter-spacing:0!important}.setting-toggle input{position:absolute;opacity:0;pointer-events:none}.setting-toggle span{width:43px;height:24px;border-radius:999px;background:#cbd5e1;position:relative;flex:0 0 43px;transition:.2s}.setting-toggle span:after{content:"";position:absolute;left:3px;top:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 3px #0002}.setting-toggle input:checked+span{background:var(--brand-primary,#0f5ed7)}.setting-toggle input:checked+span:after{transform:translateX(19px)}.setting-toggle strong{font-size:14px;color:#203d5b}.sound-preview{margin-top:8px;width:100%}
@media(max-width:760px){.recent-head{align-items:stretch!important;flex-direction:column!important}.recent-title-actions{width:100%;justify-content:space-between}.dashboard-ticket-tabs{padding:8px 10px!important}.notification-sound-settings{grid-template-columns:1fr}.dash-ticket-search{width:100%}}


/* v23 — email controls and SMTP testing */
.email-enable-panel{border:1px solid #d9e5f2;background:#f7fbff;border-radius:14px;padding:16px 18px;margin-bottom:20px}.email-enable-panel>p{margin:7px 0 14px 51px;color:#6a7f96;font-size:13px}.email-audience-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-left:51px}.email-audience-grid .check{margin:0;background:#fff;border:1px solid #e0e8f1;border-radius:10px;padding:11px 12px}.smtp-test-box{display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,.9fr);gap:20px;align-items:end;margin-top:22px;padding:18px;border:1px solid #cfe0f4;border-radius:14px;background:#f8fbff}.smtp-test-box strong{font-size:15px;color:#183f78}.smtp-test-box p{margin:5px 0 0;color:#6a7d94;font-size:12.5px;line-height:1.5}.smtp-test-actions{display:flex;gap:10px;align-items:center}.smtp-test-actions .form-control{min-width:0}.smtp-test-actions .btn{white-space:nowrap}.settings-form-actions{display:flex;justify-content:flex-end;margin-top:16px}@media(max-width:820px){.email-audience-grid{grid-template-columns:1fr;margin-left:0}.email-enable-panel>p{margin-left:0}.smtp-test-box{grid-template-columns:1fr}.smtp-test-actions{flex-direction:column;align-items:stretch}.smtp-test-actions .btn{width:100%}}

/* v24 — notification volume + SMTP security controls */
.notification-volume-row{margin-top:12px;display:grid;gap:7px}.notification-volume-row label{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px;font-weight:750;color:#425b76;text-transform:none;letter-spacing:0}.notification-volume-row input[type=range]{width:100%;accent-color:var(--navy);cursor:pointer}.notification-volume-row strong{color:var(--navy)}.smtp-security-options{display:grid;gap:10px;padding:13px 14px;border:1px solid var(--line);border-radius:11px;background:#f8fbff}.smtp-security-options .check{margin:0}.smtp-security-options .help{margin:2px 0 0;line-height:1.45}


/* v25 screen-fit fixes for ticket drawer and modals */
.ticket-chat-drawer{max-width:100vw;max-height:100dvh;height:calc(100dvh - 66px)}
.ticket-chat-drawer [data-drawer-panel="details"],
.ticket-chat-drawer [data-drawer-panel="customer"]{flex:1 1 auto;min-height:0;overflow:auto}
.drawer-info-panel{padding-bottom:18px}
.drawer-compose.canned-panel{display:flex;flex-direction:column;gap:10px;padding:0 12px 10px;min-height:0;overflow:hidden}
.drawer-compose.canned-panel[hidden]{display:none!important}
.canned-list{flex:1 1 auto;min-height:110px;max-height:min(30dvh,240px);overflow:auto;padding-right:2px}
.canned-create{flex:0 0 auto;display:grid;gap:8px}
.canned-create input,.canned-create textarea{width:100%;border:1px solid #cbd9e7;border-radius:8px;background:#fff;color:#173654;font:inherit}
.canned-create input{height:42px;padding:0 12px;font-size:13px}
.canned-create textarea{min-height:110px;max-height:22dvh;padding:11px 12px;resize:vertical;font-size:13px;line-height:1.45}
.drawer-actions{position:sticky;bottom:0;left:0;right:0}
.workspace-modal-card{max-height:min(90dvh,760px);display:flex;flex-direction:column}
.workspace-modal-form{overflow:auto}
@media(max-width:900px){
  .ticket-chat-drawer{width:min(100vw,480px)}
}
@media(max-width:600px){
  .ticket-chat-drawer{top:0;height:100dvh;max-height:100dvh;width:100vw;border-left:0}
  .drawer-close-row{height:36px}
  .ticket-chat-drawer>h2{font-size:18px!important;margin-bottom:2px}
  .ticket-chat-drawer .preview-created{font-size:11.5px!important;margin-bottom:8px}
  .drawer-info-tabs,.drawer-reply-tabs{overflow-x:auto;scrollbar-width:none}
  .drawer-info-tabs::-webkit-scrollbar,.drawer-reply-tabs::-webkit-scrollbar{display:none}
  .drawer-info-tabs button,.drawer-reply-tabs button{white-space:nowrap;padding:0 10px}
  .drawer-actions{grid-template-columns:1fr;position:sticky;bottom:0}
  .drawer-actions>button,.drawer-actions .bottom-send-wrap,.drawer-actions form{grid-column:auto!important;width:100%}
  .bottom-send-wrap .reply-status-menu{left:0;right:0;bottom:46px;width:auto}
  .quick-reply.drawer-compose{padding:0 10px 8px}
  .reply-tools-row{grid-template-columns:1fr!important;gap:8px}
  .canned-list{max-height:22dvh}
  .canned-create textarea{max-height:20dvh;min-height:90px}
}
@media(max-height:820px){
  .ticket-chat-drawer{height:100dvh;top:0}
  .ticket-drawer-backdrop{inset:0}
  .ticket-chat-drawer .preview-top,.ticket-chat-drawer>.preview-customer,.ticket-chat-drawer>.assigned-box{margin-bottom:0}
  .ticket-chat-drawer>h2{font-size:18.5px!important}
  .ticket-chat-drawer .preview-created{font-size:11.5px!important;margin-bottom:6px}
  .ticket-chat-drawer .preview-meta-row{height:40px}
  .drawer-reply-tabs{height:34px}
  .quick-reply.drawer-compose textarea{height:78px;min-height:68px;max-height:120px}
  .time-worked-box,.canned-select-box{min-height:42px}
  .reply-attachment-row{min-height:28px;padding-top:3px;padding-bottom:3px}
  .canned-list{max-height:18dvh}
  .canned-create textarea{max-height:16dvh;min-height:82px}
}
@media(max-height:700px){
  .ticket-chat-drawer .preview-customer{padding-top:6px;padding-bottom:6px}
  .ticket-chat-drawer .assigned-box{padding-top:6px;padding-bottom:6px}
  .drawer-info-tabs,.drawer-reply-tabs{height:32px}
  .quick-reply.drawer-compose textarea{height:64px;min-height:56px;max-height:96px}
  .drawer-actions>button,.drawer-actions .action-send-reply{height:38px!important}
}

/* v25 — full sidebar labels, unique icons and uncropped branding */
.pro-sidebar{width:300px!important;padding-left:16px!important;padding-right:16px!important;overflow-x:hidden!important}
.admin-main{margin-left:300px!important;width:calc(100% - 300px)!important}
.pro-brand{height:auto!important;min-height:82px!important;padding:6px 8px!important;display:grid!important;grid-template-columns:64px minmax(0,1fr)!important;gap:14px!important;align-items:center!important}
.pro-brand-icon{width:64px!important;height:64px!important;min-width:64px!important;display:grid!important;place-items:center!important;overflow:visible!important;border-radius:12px}
.pro-brand-icon.custom-logo{padding:2px!important;background:rgba(255,255,255,.06)!important}
.pro-brand-icon.custom-logo img{display:block!important;width:100%!important;height:100%!important;max-width:60px!important;max-height:60px!important;object-fit:contain!important;object-position:center!important;border-radius:0!important}
.pro-brand>span:last-child{min-width:0!important;display:block!important}
.pro-brand strong{font-size:18px!important;line-height:1.2!important;white-space:normal!important;overflow:visible!important;text-overflow:clip!important}
.pro-brand small{font-size:11.5px!important;line-height:1.3!important;white-space:normal!important;overflow:visible!important;text-overflow:clip!important}
.pro-nav{display:grid!important;gap:5px!important;min-width:0!important}
.pro-nav a{display:grid!important;grid-template-columns:28px minmax(0,1fr)!important;align-items:center!important;gap:12px!important;min-height:45px!important;padding:10px 12px!important;width:100%!important;min-width:0!important}
.side-nav a span.nav-icon,.pro-nav a span.nav-icon{width:28px!important;min-width:28px!important;height:28px!important;display:grid!important;place-items:center!important;text-align:center!important}
.pro-nav .nav-icon .ui-icon{width:21px!important;height:21px!important;stroke-width:1.9!important}
.side-nav a span.nav-label,.pro-nav a span.nav-label{width:auto!important;min-width:0!important;max-width:none!important;display:block!important;text-align:left!important;white-space:nowrap!important;overflow:visible!important;text-overflow:clip!important;font-size:14px!important;line-height:1.3!important}
.support-tip,.side-user{min-width:0!important}
@media(max-width:1100px) and (min-width:901px){.pro-sidebar{width:276px!important}.admin-main{margin-left:276px!important;width:calc(100% - 276px)!important}.pro-brand{grid-template-columns:56px minmax(0,1fr)!important}.pro-brand-icon{width:56px!important;height:56px!important;min-width:56px!important}.pro-brand-icon.custom-logo img{max-width:52px!important;max-height:52px!important}}
@media(max-width:900px){.pro-sidebar{width:min(300px,88vw)!important}.admin-main{margin-left:0!important;width:100%!important}.pro-nav a span.nav-label{white-space:normal!important}}

/* v25 — School / Department manager */
.department-manager{border-top:1px solid #e3eaf2;padding-top:16px;margin-top:4px}
.department-manager-list{display:grid;gap:7px;margin-bottom:12px;max-height:310px;overflow:auto;padding-right:3px}
.department-manager-row{display:flex;align-items:center;justify-content:space-between;gap:14px;border:1px solid #dfe7f0;border-radius:9px;padding:9px 10px;background:#fbfdff}
.department-manager-row>span{min-width:0;overflow-wrap:anywhere;font-size:13px;color:#294966}
.department-manager-row form{margin:0;flex:0 0 auto}
.department-add-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:center}
@media(max-width:560px){.department-add-row{grid-template-columns:1fr}.department-manager-row{align-items:flex-start}.department-manager-row .btn{padding:7px 10px}}


/* v26 — category management retained in sidebar with reliable actions */
.category-management-layout{align-items:start}
.category-management-table td:first-child strong{display:block;color:#183552}
.category-sort-note{display:block;margin-top:3px;color:#8493a5;font-size:11px}
.category-row-actions{display:flex;align-items:center;gap:12px;white-space:nowrap}
.link-button{border:0;background:none;padding:0;color:var(--navy);font:inherit;cursor:pointer;font-weight:650}
.danger-link{color:#b4232d}
.status-action-link{border:0;border-radius:999px;padding:5px 10px;font-size:11.5px;font-weight:800;cursor:pointer;min-width:54px}
.status-action-link.is-on{background:#e7f7ee;color:#19713f}.status-action-link.is-off{background:#eff2f5;color:#667486}
.category-ticket-count{display:inline-flex;align-items:center;justify-content:center;min-width:30px;padding:4px 8px;border-radius:999px;background:#eef5ff;color:#1765b5;font-weight:800}
.category-editor-card{position:sticky;top:92px}
@media(max-width:1100px){.category-management-layout{grid-template-columns:1fr}.category-editor-card{position:static}.category-management-table{min-width:900px}}

/* v27 — force category deletion with safe ticket reassignment + visible routing */
.category-scope-tags{display:flex;flex-wrap:wrap;gap:5px;max-width:420px}.category-scope-tags span{display:inline-flex;align-items:center;padding:4px 7px;border-radius:999px;background:#eef5ff;border:1px solid #d5e4f7;color:#27598e;font-size:11px;line-height:1.25}.routing-missing{display:inline-flex;padding:5px 8px;border-radius:7px;background:#fff1f1;color:#a92b34;border:1px solid #f1cfd2;font-size:11px;font-weight:700}.delete-category-icon{background:#fff0f0!important;color:#c9363e!important;font-size:27px;font-weight:300}.category-delete-warning{display:flex;flex-direction:column;gap:5px;padding:12px 13px;border:1px solid #f0c9cc;border-radius:9px;background:#fff5f5;color:#8e2830;margin-bottom:14px}.category-delete-warning.safe{border-color:#cfe8d7;background:#f2fbf5;color:#246a3b}.category-delete-warning strong{font-size:13px}.category-delete-warning span{font-size:11.5px;line-height:1.4}.category-delete-confirm{background:#c9363e!important;border-color:#c9363e!important}.category-management-table td:nth-child(2){min-width:260px}
@media(max-width:780px){.category-scope-tags{max-width:300px}.category-management-table{min-width:980px}}

/* v28 action department routing */
.action-department-pill{display:inline-flex;align-items:center;max-width:240px;padding:6px 9px;border-radius:999px;background:#edf5ff;color:#1758a6;font-weight:700;font-size:12px;white-space:normal;line-height:1.25}.category-management-table td{vertical-align:top}.category-management-table .category-scope-tags{max-width:360px}

/* v28 — Action Departments */
.action-department-pill{display:inline-flex;align-items:center;max-width:240px;padding:6px 10px;border-radius:999px;background:#eaf3ff;color:#1859b8;font-weight:750;font-size:12px;line-height:1.2;white-space:normal}.action-department-layout{grid-template-columns:minmax(0,1.55fr) minmax(300px,.45fr)}.action-department-table td:first-child{min-width:210px}.action-department-table td strong{display:block}.action-department-table .category-sort-note{display:block;margin-top:3px;color:#8190a4;font-size:11px}@media(max-width:1100px){.action-department-layout{grid-template-columns:1fr}}


/* v29 compact category routing column */
.category-scope-summary{display:flex;align-items:center;gap:6px;min-width:0;max-width:300px;flex-wrap:nowrap}.category-scope-primary{display:block;max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:5px 8px;border-radius:999px;background:#eef5ff;border:1px solid #d5e4f7;color:#27598e;font-size:11px}.category-scope-more{white-space:nowrap;font-size:11px;color:#607b98;font-weight:700}.category-scope-view{flex:0 0 auto;border:1px solid #cfe0f5;background:#fff;color:#1262bd;border-radius:7px;padding:5px 8px;font-size:11px;font-weight:700;cursor:pointer}.category-scope-view:hover{background:#edf5ff}.category-scope-modal-list{display:grid;gap:8px;max-height:min(55vh,420px);overflow:auto}.category-scope-modal-list span{display:block;padding:10px 12px;border:1px solid #dde7f1;border-radius:9px;background:#f8fbff;color:#274766;font-size:13px}.category-management-table td:nth-child(2){min-width:210px!important;max-width:300px}.category-management-table th:nth-child(2){min-width:210px}@media(max-width:900px){.category-management-table{min-width:860px!important}.category-scope-summary{max-width:230px}.category-scope-primary{max-width:110px}}@media(max-width:600px){.category-management-table{min-width:820px!important}.category-scope-primary{max-width:90px}.category-scope-more{font-size:10.5px}.category-scope-view{padding:5px 7px}}

/* v32 — multiple Action Departments per category */
.action-department-grid{max-height:220px;overflow:auto;padding-right:4px}.action-department-summary{min-width:0}.action-department-summary .action-department-pill{max-width:170px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.category-management-table td:nth-child(3){min-width:190px}@media(max-width:760px){.action-department-grid{max-height:180px}.category-management-table{min-width:980px}.action-department-summary .action-department-pill{max-width:130px}}

/* v38 — requested UI and responsive fixes */
.pro-brand-icon.custom-logo{background:#fff!important;border-radius:10px!important;padding:4px!important;overflow:hidden!important;box-shadow:0 2px 10px rgba(0,0,0,.10)!important}.pro-brand-icon.custom-logo img{width:100%!important;height:100%!important;object-fit:contain!important;object-position:center!important;display:block!important}
.submit-actions-single{justify-content:flex-end}.submit-actions-single .submit-primary{min-width:180px}.submit-reset,.submit-form-bottom.single-option{display:none!important}
.home-category-grid{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:14px!important}.reference-support-card{padding:16px!important;border-radius:14px!important;display:flex!important;flex-direction:column!important;min-width:0!important;min-height:230px!important}.reference-card-main{display:grid;grid-template-columns:82px minmax(0,1fr);gap:14px;align-items:start;flex:1}.reference-support-icon{width:82px!important;height:82px!important;margin:0!important;border-radius:18px!important;background:linear-gradient(145deg,#eff7ff,#deefff)!important;color:#0d6fe8!important;display:grid!important;place-items:center!important;padding:11px!important;box-shadow:inset 0 0 0 1px #d9eaff,0 7px 18px rgba(21,112,221,.08)!important}.reference-support-icon svg{width:100%;height:100%;display:block}.reference-support-copy{min-width:0;padding-top:8px}.reference-support-copy h3{font-size:15.5px!important;line-height:1.25;margin:0 0 9px!important;color:#10214b}.reference-support-copy p{font-size:12.5px!important;line-height:1.5!important;color:#617391!important;margin:0!important}.reference-submit-button{margin-top:15px;width:100%;min-height:44px;border-radius:999px;background:#eaf4ff;color:#0966cf!important;display:flex!important;align-items:center;justify-content:space-between;padding:0 22px!important;font-size:13px!important;font-weight:800!important}.reference-submit-button strong{font-size:21px;line-height:1}.reference-submit-button:hover{background:#dceeff;transform:none}
.category-department-tabs{display:flex;gap:8px;align-items:center;margin:0 0 16px;background:#fff;border:1px solid #dfe7f1;border-radius:12px;padding:6px;width:max-content;max-width:100%;overflow-x:auto}.category-department-tabs a{padding:9px 15px;border-radius:8px;font-weight:750;color:#61748d;white-space:nowrap}.category-department-tabs a.active{background:#0f6edc;color:#fff}
.ticket-format-preview{display:flex;align-items:center;justify-content:space-between;gap:15px;background:#f4f9ff;border:1px solid #d8e8fb;border-radius:12px;padding:14px 16px;margin-bottom:18px}.ticket-format-preview span{font-size:12px;color:#6b7e96;font-weight:700}.ticket-format-preview strong{font-size:18px;color:#123c73;overflow-wrap:anywhere;text-align:right}
.donut-kpi-card{gap:14px}.kpi-donut{--donut-color:#1682f5;--donut-pct:50;width:58px;height:58px;border-radius:50%;background:conic-gradient(var(--donut-color) calc(var(--donut-pct)*1%),#e8eef5 0);display:grid;place-items:center;flex:0 0 58px;position:relative}.kpi-donut:after{content:"";width:39px;height:39px;border-radius:50%;background:#fff;box-shadow:inset 0 0 0 1px rgba(18,55,95,.04)}.kpi-donut.blue{--donut-color:#1682f5}.kpi-donut.red{--donut-color:#ef4b56}.kpi-donut.green{--donut-color:#1bb77a}.kpi-donut.purple{--donut-color:#7851e8}
@media(max-width:1280px){.home-category-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media(max-width:980px){.home-main-grid{grid-template-columns:1fr!important}.home-before-submit{position:static!important}.category-management-layout{grid-template-columns:1fr!important}.category-editor-card{position:static!important;top:auto!important}}
@media(max-width:760px){.home-category-grid{grid-template-columns:1fr!important}.reference-support-card{min-height:0!important}.reference-card-main{grid-template-columns:72px minmax(0,1fr)}.reference-support-icon{width:72px!important;height:72px!important}.category-department-tabs{width:100%}.category-management-table thead,.action-department-table thead{display:none}.category-management-table,.category-management-table tbody,.category-management-table tr,.category-management-table td,.action-department-table,.action-department-table tbody,.action-department-table tr,.action-department-table td{display:block;width:100%}.category-management-table tr,.action-department-table tr{margin:0 0 12px;border:1px solid #dfe7f1;border-radius:12px;padding:8px 12px;background:#fff;box-shadow:0 2px 8px rgba(30,60,95,.04)}.category-management-table td,.action-department-table td{border:0!important;border-bottom:1px solid #eef2f6!important;padding:10px 0!important;display:grid!important;grid-template-columns:minmax(105px,34%) minmax(0,1fr)!important;gap:10px;align-items:start}.category-management-table td:last-child,.action-department-table td:last-child{border-bottom:0!important}.category-management-table td:before,.action-department-table td:before{content:attr(data-label);font-size:10.5px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:#788ba1;padding-top:2px}.category-row-actions{justify-content:flex-start!important;flex-wrap:wrap}.category-scope-summary{min-width:0;flex-wrap:wrap}.category-scope-primary,.action-department-pill{white-space:normal!important;overflow-wrap:anywhere}.table-wrap{overflow:visible!important}.ticket-format-preview{align-items:flex-start;flex-direction:column}.ticket-format-preview strong{text-align:left}.pro-kpi-grid{grid-template-columns:1fr 1fr!important}}
@media(max-width:520px){.pro-kpi-grid{grid-template-columns:1fr!important}.reference-card-main{grid-template-columns:64px minmax(0,1fr)}.reference-support-icon{width:64px!important;height:64px!important}.reference-support-copy{padding-top:2px}}

/* v39 built-in HESK-style visible number CAPTCHA */
.builtin-captcha-wrap{margin-top:8px}.builtin-captcha-box{display:grid;grid-template-columns:190px auto minmax(170px,260px);gap:10px;align-items:center;padding:12px;border:1px solid #dbe5ef;border-radius:12px;background:#f8fbfe}.builtin-captcha-box img{width:190px;height:62px;display:block;border-radius:10px}.captcha-refresh{height:42px;padding:0 14px;border:1px solid #cbd8e6;border-radius:9px;background:#fff;color:#234b78;font-weight:700;cursor:pointer;white-space:nowrap}.captcha-refresh:hover{background:#eef5fc}.captcha-answer{height:42px!important;font-size:16px!important;letter-spacing:.08em;font-weight:700}.builtin-captcha-wrap .help{margin-top:7px}
@media(max-width:720px){.builtin-captcha-box{grid-template-columns:1fr auto}.builtin-captcha-box img{width:min(190px,100%)}.captcha-answer{grid-column:1/-1;width:100%}}
@media(max-width:420px){.builtin-captcha-box{grid-template-columns:1fr}.builtin-captcha-box img{width:100%;max-width:220px;height:auto}.captcha-refresh,.captcha-answer{width:100%;grid-column:auto}}

/* v40 — guarantee visible conversation area on every screen */
.ticket-chat-drawer [data-drawer-panel="conversation"]{
  flex:1 1 320px!important;
  min-height:220px!important;
  overflow:hidden!important;
  display:flex!important;
  flex-direction:column!important;
}
.ticket-chat-drawer [data-drawer-panel="conversation"][hidden]{display:none!important}
.ticket-chat-drawer .drawer-conversation{
  flex:1 1 auto!important;
  min-height:220px!important;
  height:auto!important;
  max-height:none!important;
  overflow-y:auto!important;
  overscroll-behavior:contain;
  scrollbar-gutter:stable;
  padding:10px 14px 14px!important;
  background:#fff;
}
.ticket-chat-drawer .drawer-reply-tabs{flex:0 0 auto!important}
.ticket-chat-drawer .drawer-compose{
  flex:0 0 auto!important;
  max-height:290px;
  overflow:auto;
}
.ticket-chat-drawer .drawer-actions{
  flex:0 0 auto!important;
  position:sticky!important;
  bottom:0!important;
  background:#fff!important;
  z-index:40!important;
}

/* Short laptop/tablet screens: remove duplicate summary blocks and preserve chat height. */
@media (max-height:900px){
  .ticket-chat-drawer>.preview-customer,
  .ticket-chat-drawer>.assigned-box{display:none!important}
  .ticket-chat-drawer [data-drawer-panel="conversation"]{min-height:260px!important;flex-basis:340px!important}
  .ticket-chat-drawer .drawer-conversation{min-height:260px!important}
  .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:76px!important;min-height:64px!important;max-height:100px!important}
  .ticket-chat-drawer .reply-tools-row{margin:5px 0!important}
  .ticket-chat-drawer .time-worked-box,.ticket-chat-drawer .canned-select-box{min-height:40px!important}
}

/* Very short screens: keep only essential ticket summary above the chat. */
@media (max-height:720px){
  .ticket-chat-drawer>.preview-meta-row{display:none!important}
  .ticket-chat-drawer [data-drawer-panel="conversation"]{min-height:240px!important;flex-basis:300px!important}
  .ticket-chat-drawer .drawer-conversation{min-height:240px!important}
  .ticket-chat-drawer .drawer-reply-tabs{height:32px!important}
  .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:62px!important;min-height:54px!important}
  .ticket-chat-drawer .drawer-actions{padding-top:5px!important;padding-bottom:6px!important}
}

/* Phones: chat remains the primary area, controls stack below it. */
@media (max-width:600px){
  .ticket-chat-drawer [data-drawer-panel="conversation"]{min-height:38dvh!important;flex-basis:42dvh!important}
  .ticket-chat-drawer .drawer-conversation{min-height:38dvh!important}
  .ticket-chat-drawer .drawer-compose{max-height:34dvh!important}
}


/* v41 requester reference, floating submission success and compact responsive details */
.requester-name-line{display:flex!important;align-items:center;gap:8px;flex-wrap:wrap}
.requester-ref-inline,.conv-ref-inline{font-style:normal;font-weight:700;color:#5d7897;background:#eef4fb;border:1px solid #d9e6f3;border-radius:999px;padding:2px 7px;font-size:.84em;line-height:1.2;white-space:nowrap}
.conv-head strong{display:flex;align-items:center;gap:3px;flex-wrap:wrap}
.public-ticket-success{position:fixed;right:22px;top:92px;z-index:1300;width:min(430px,calc(100vw - 28px));display:grid;grid-template-columns:44px minmax(0,1fr);gap:12px;align-items:start;background:#fff;border:1px solid #cfe8da;border-left:5px solid #1f9d5c;border-radius:16px;padding:16px 44px 16px 16px;box-shadow:0 20px 55px rgba(18,45,82,.20);animation:announcementIn .25s ease-out;transition:.35s ease}
.public-ticket-success.is-hiding{opacity:0;transform:translateY(-8px)}
.public-ticket-success-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#e8f8ef;color:#16884d;font-size:22px;font-weight:900}
.public-ticket-success strong{display:block;color:#15385f;font-size:15px;margin:2px 0 5px}.public-ticket-success p{margin:0;color:#526981;line-height:1.5;font-size:13px}.public-ticket-success-close{position:absolute;right:10px;top:9px;width:30px;height:30px;border:0;background:#f2f5f9;border-radius:50%;font-size:20px;color:#5e6f83;cursor:pointer}
@media(max-width:600px){.public-ticket-success{left:10px;right:10px;top:72px;width:auto}.requester-ref-inline,.conv-ref-inline{font-size:.78em}}


/* v42 centered application pop-ups with explicit close controls */
.announcement-float-stack{
  position:fixed!important;inset:0!important;top:0!important;right:0!important;left:0!important;bottom:0!important;
  width:100%!important;max-width:none!important;padding:20px!important;
  display:flex!important;flex-direction:column!important;align-items:center!important;justify-content:center!important;
  gap:12px!important;background:rgba(10,27,48,.32);backdrop-filter:blur(2px);pointer-events:auto!important;overflow:auto
}
.announcement-float{
  width:min(500px,calc(100vw - 30px))!important;max-height:min(78dvh,620px);overflow:auto;
  border-left:0!important;border-top:5px solid var(--brand-primary,#0f5ed7)!important;
  padding:22px 52px 22px 22px!important;box-shadow:0 24px 70px rgba(8,31,58,.28)!important
}
.announcement-float.success{border-top-color:var(--success)!important}.announcement-float.warning{border-top-color:var(--warning)!important}.announcement-float.danger{border-top-color:var(--danger)!important}
.announcement-close,.public-ticket-success-close,.popup-center-close{
  position:absolute!important;right:12px!important;top:12px!important;width:34px!important;height:34px!important;
  display:grid!important;place-items:center!important;border:0!important;border-radius:50%!important;background:#eef2f6!important;
  color:#4c6077!important;font-size:21px!important;line-height:1!important;cursor:pointer!important;z-index:3
}
.announcement-close:hover,.public-ticket-success-close:hover,.popup-center-close:hover{background:#e0e7ef!important;color:#163d67!important}
.public-ticket-success{
  position:fixed!important;left:50%!important;right:auto!important;top:50%!important;transform:translate(-50%,-50%)!important;
  width:min(500px,calc(100vw - 30px))!important;z-index:1300!important;border-left:0!important;border-top:5px solid #1f9d5c!important;
  padding:22px 52px 22px 20px!important;box-shadow:0 24px 70px rgba(8,31,58,.28)!important
}
.public-ticket-success::before{content:"";position:fixed;inset:-100vh -100vw;z-index:-1;background:rgba(10,27,48,.32);backdrop-filter:blur(2px)}
.public-ticket-success.is-hiding{opacity:0!important;transform:translate(-50%,calc(-50% - 8px))!important}
.in-app-toast{
  position:fixed!important;left:50%!important;right:auto!important;top:50%!important;transform:translate(-50%,-50%)!important;
  width:min(430px,calc(100vw - 30px))!important;max-width:none!important;z-index:1400!important;padding:20px 52px 20px 20px!important;
  border-radius:16px!important;box-shadow:0 24px 70px rgba(8,31,58,.30)!important;animation:popupCenterIn .22s ease-out!important
}
.in-app-toast::before{content:"";position:fixed;inset:-100vh -100vw;z-index:-1;background:rgba(10,27,48,.28);backdrop-filter:blur(2px)}
.in-app-toast .popup-center-close{background:rgba(255,255,255,.16)!important;color:#fff!important}.in-app-toast .popup-center-close:hover{background:rgba(255,255,255,.26)!important}
@keyframes popupCenterIn{from{opacity:0;transform:translate(-50%,calc(-50% - 10px)) scale(.98)}to{opacity:1;transform:translate(-50%,-50%) scale(1)}}
@media(max-width:600px){
  .announcement-float-stack{padding:12px!important}.announcement-float,.public-ticket-success,.in-app-toast{width:calc(100vw - 24px)!important}
  .public-ticket-success,.in-app-toast{left:50%!important;right:auto!important;top:50%!important}
}

/* v43 category icons, ticket actions, backup controls */
.category-icon-picker{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:8px 0 12px}.category-icon-choice{position:relative;border:1px solid #dce6f1;border-radius:10px;background:#fff;padding:8px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;cursor:pointer;min-height:86px}.category-icon-choice input{position:absolute;opacity:0;pointer-events:none}.category-icon-choice span{width:38px;height:38px;display:grid;place-items:center;color:#1477e8}.category-icon-choice span svg{width:36px;height:36px}.category-icon-choice small{text-align:center;font-size:9.5px;color:#617890;line-height:1.15}.category-icon-choice:has(input:checked){border-color:#1477e8;box-shadow:0 0 0 2px rgba(20,119,232,.12);background:#f2f8ff}.category-icon-upload{border-top:1px solid #edf2f7;padding-top:10px}.current-category-icon{display:flex;align-items:center;gap:12px;margin-top:9px}.current-category-icon img{width:52px;height:52px;object-fit:contain;border:1px solid #dce6f1;border-radius:10px;background:#fff}.clickable-category-icon{display:flex!important;align-items:center!important;justify-content:center!important;overflow:hidden}.clickable-category-icon img{width:82%!important;height:82%!important;object-fit:contain!important;display:block}.clickable-category-icon svg{width:62%!important;height:62%!important}.clickable-category-icon:hover{transform:translateY(-1px);box-shadow:0 8px 18px rgba(33,101,183,.12)}
.drawer-actions{grid-template-columns:repeat(4,minmax(0,1fr))!important}.drawer-close-ticket-form{margin:0;min-width:0}.drawer-close-ticket-form .close-ticket-action{width:100%;height:42px;border:1px solid #d7e1ed;border-radius:8px;background:#fff;color:#50627a;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;gap:6px;cursor:pointer}.drawer-close-ticket-form .close-ticket-action .ui-icon{width:17px}.drawer-close-ticket-form .close-ticket-action:hover{background:#f3f6f9}.backup-head-actions{display:flex;gap:8px;flex-wrap:wrap}.backup-head-actions form{margin:0}.backup-cron-box{margin-top:18px;padding:14px;border:1px solid #dce6f1;border-radius:10px;background:#f7faff}.backup-cron-box code{display:block;overflow-wrap:anywhere;word-break:break-all;background:#eef3f8;padding:9px;border-radius:7px;margin:8px 0}.email-event-chooser{margin-top:14px;padding-top:14px;border-top:1px solid #e3eaf2}.email-event-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px 16px;margin-top:10px}.track-match-list{margin-top:18px;display:grid;gap:8px}.track-match-list a{border:1px solid #dfe7f1;border-radius:10px;padding:11px 13px;display:flex;justify-content:space-between;gap:12px;align-items:center;background:#fff}.track-match-list a span{font-size:12px;color:#667d95}.track-match-list a:hover{border-color:#9cc5f4;background:#f6faff}
@media(max-width:900px){.category-icon-picker{grid-template-columns:repeat(3,minmax(0,1fr))}.drawer-actions{grid-template-columns:repeat(2,minmax(0,1fr))!important}.email-event-grid{grid-template-columns:1fr}}
@media(max-width:560px){.category-icon-picker{grid-template-columns:repeat(2,minmax(0,1fr))}.drawer-actions{grid-template-columns:1fr 1fr!important}.track-match-list a{align-items:flex-start;flex-direction:column}}

/* v45 personal ticket workspace preferences + responsive readability */
.admin-page-tickets{font-size:15px}.admin-page-tickets .ticket-list-card,.admin-page-tickets .ticket-list-toolbar,.admin-page-tickets .ticket-list-table{font-size:14px}.admin-page-tickets .ticket-list-table th{font-size:12px}.admin-page-tickets .ticket-list-table td{font-size:13.5px}.admin-page-tickets .status-pill,.admin-page-tickets .priority-pill{font-size:12px!important}
.ticket-chat-drawer.ticket-font-normal{font-size:14.5px}.ticket-chat-drawer.ticket-font-large{font-size:16px}.ticket-chat-drawer.ticket-font-xlarge{font-size:17px}.ticket-chat-drawer.ticket-font-large .conversation-item p{font-size:15px!important}.ticket-chat-drawer.ticket-font-xlarge .conversation-item p{font-size:16px!important}
.ticket-chat-drawer.ticket-chat-mode-corner{width:min(620px,52vw)!important}.ticket-chat-drawer.ticket-chat-mode-fullscreen{left:300px!important;right:0!important;width:auto!important;max-width:none!important;box-shadow:none!important}.ticket-chat-drawer.ticket-chat-mode-fullscreen .drawer-conversation{min-height:34vh!important}.ticket-chat-drawer.ticket-chat-mode-fullscreen .quick-reply.drawer-compose textarea{height:120px!important}
.reply-tools-row{grid-template-columns:auto minmax(190px,1fr)!important;gap:8px!important;margin:5px 12px!important}.time-worked-box,.canned-select-box{min-height:36px!important;height:36px!important;padding:4px 8px!important;border-radius:7px!important;display:flex!important;align-items:center!important;gap:7px!important}.time-worked-box span,.canned-select-box label{margin:0!important;font-size:11px!important;white-space:nowrap}.time-worked-box strong{font-size:11.5px!important}.canned-select-box select{height:28px!important;font-size:11.5px!important;padding:2px 7px!important;min-width:0!important}.quick-reply.drawer-compose{padding-bottom:6px!important}.quick-reply.drawer-compose textarea{min-height:92px!important;height:100px!important}.drawer-conversation{min-height:280px!important}.drawer-actions{position:sticky!important;bottom:0!important;background:#fff!important;z-index:45!important}
.profile-settings-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(360px,.85fr);gap:18px;align-items:start}.profile-settings-card{max-width:none!important}.profile-section-head h2{margin:0 0 5px}.profile-section-head p{margin:0;color:var(--muted)}.canned-parameter-help{margin:15px 0;padding:12px;border:1px solid var(--line);border-radius:10px;background:#f8fbff}.parameter-chips{display:flex;flex-wrap:wrap;gap:7px;margin:9px 0}.parameter-chip{border:1px solid #cfe0f5;background:#fff;color:#1769b0;border-radius:999px;padding:6px 9px;font-size:11px;cursor:pointer}.profile-canned-create{display:grid;gap:10px}.profile-canned-list{margin-top:18px;display:grid;gap:9px}.profile-canned-item{border:1px solid var(--line);border-radius:10px;background:#fff;padding:0 12px}.profile-canned-item summary{cursor:pointer;padding:12px 0;display:flex;justify-content:space-between;gap:12px}.profile-canned-item summary strong,.profile-canned-item summary small{display:block}.profile-canned-item summary small{font-size:11px;color:var(--muted);margin-top:3px}.profile-canned-edit{display:grid;gap:8px;padding:4px 0 8px}.profile-canned-delete{padding:0 0 12px}.track-verify-form{margin-top:18px;padding-top:16px;border-top:1px solid var(--line)}
@media(max-width:1100px) and (min-width:901px){.ticket-chat-drawer.ticket-chat-mode-fullscreen{left:276px!important}}
@media(max-width:1100px){.profile-settings-grid{grid-template-columns:1fr}.ticket-chat-drawer.ticket-chat-mode-corner{width:min(600px,70vw)!important}.ticket-chat-drawer.ticket-chat-mode-fullscreen{left:0!important}}
@media(max-width:900px){.ticket-chat-drawer.ticket-chat-mode-corner{left:0!important;right:0!important;top:0!important;width:100vw!important;height:100dvh!important}.reply-tools-row{grid-template-columns:1fr!important}.time-worked-box,.canned-select-box{height:auto!important;min-height:38px!important}.ticket-chat-drawer .drawer-conversation{min-height:36dvh!important}}
@media(max-width:600px){.admin-page-tickets{font-size:16px}.admin-page-tickets .ticket-list-table td{font-size:14px}.ticket-chat-drawer{font-size:15px!important}.ticket-chat-drawer .conversation-item p{font-size:14px!important}.drawer-actions{grid-template-columns:1fr 1fr!important}.drawer-actions>button,.drawer-actions form button,.drawer-actions .action-send-reply{min-height:44px!important}.quick-reply.drawer-compose textarea{min-height:110px!important;height:110px!important}}

.profile-security-card{margin-top:18px;padding-top:18px;border-top:1px solid var(--line)}.profile-security-card h2{margin:0 0 6px}.mfa-inline-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.mfa-inline-form .form-control{max-width:220px}.mfa-secret{display:block;margin:10px 0;padding:12px;background:#eef4fb;border:1px solid #d5e2f0;border-radius:8px;font-size:16px;letter-spacing:.08em;overflow-wrap:anywhere}.security-danger-zone{margin-top:16px;border-color:#f0c8cd}

/* v48 — conversation-first drawer rebuilt directly from admin_4.zip */
.ticket-chat-drawer{display:flex!important;flex-direction:column!important;overflow:hidden!important}
.ticket-chat-drawer>.preview-customer{display:none!important}
.ticket-chat-drawer>.assigned-box{flex:0 0 auto!important;margin:5px 12px!important;padding:6px 9px!important;border-radius:8px!important}
.ticket-chat-drawer>.assigned-box .assigned-label{display:none!important}
.ticket-chat-drawer>.assigned-box .assigned-row{min-height:32px!important;gap:7px!important}
.ticket-chat-drawer>.assigned-box .agent-photo{width:30px!important;height:30px!important;font-size:9px!important}
.ticket-chat-drawer>.assigned-box .assigned-row strong{font-size:12px!important;line-height:1.15!important}
.ticket-chat-drawer>.assigned-box .assigned-row small{font-size:10.5px!important;line-height:1.15!important}
.ticket-chat-drawer>.assigned-box .drawer-change-btn{height:30px!important;padding:0 10px!important;font-size:10.5px!important}
.ticket-chat-drawer>.drawer-info-tabs{flex:0 0 auto!important}
.ticket-chat-drawer>[data-drawer-panel="conversation"]{display:flex!important;flex:1 1 auto!important;min-height:220px!important;overflow:hidden!important}
.ticket-chat-drawer>[data-drawer-panel="conversation"][hidden]{display:none!important}
.ticket-chat-drawer .drawer-conversation{flex:1 1 auto!important;min-height:0!important;height:auto!important;max-height:none!important;overflow-y:auto!important;overscroll-behavior:contain!important;scrollbar-gutter:stable;padding-bottom:12px!important}
.ticket-chat-drawer .conversation-item p{font-size:14.5px!important;line-height:1.58!important}
.ticket-chat-drawer .conv-head strong{font-size:14px!important}
.ticket-chat-drawer .drawer-reply-tabs{flex:0 0 auto!important}
.ticket-chat-drawer .quick-reply.drawer-compose{flex:0 0 auto!important;overflow:visible!important;padding:0 12px 7px!important}
.ticket-chat-drawer .reply-tools-row{display:grid!important;grid-template-columns:160px minmax(0,1fr)!important;gap:7px!important;margin:5px 0 7px!important;align-items:center!important}
.ticket-chat-drawer .time-worked-box{height:34px!important;min-height:34px!important;padding:3px 7px!important;white-space:nowrap!important;overflow:hidden!important}
.ticket-chat-drawer .time-worked-box span{font-size:10px!important}.ticket-chat-drawer .time-worked-box strong{font-size:10.5px!important}
.ticket-chat-drawer .time-worked-box button{width:22px!important;height:24px!important;padding:0!important}
.ticket-chat-drawer .canned-select-box{height:34px!important;min-height:34px!important;padding:3px 6px!important;display:grid!important;grid-template-columns:auto minmax(0,1fr)!important;align-items:center!important;gap:6px!important;overflow:hidden!important}
.ticket-chat-drawer .canned-select-box label{font-size:10px!important;white-space:nowrap!important}
.ticket-chat-drawer .canned-select-box select{width:100%!important;min-width:0!important;height:27px!important;font-size:11px!important;margin:0!important}
.ticket-chat-drawer .quick-reply.drawer-compose textarea{display:block!important;width:100%!important;height:130px!important;min-height:110px!important;max-height:240px!important;resize:vertical!important;font-size:14px!important;line-height:1.5!important;margin:0!important}
.ticket-chat-drawer .reply-attachment-row{min-height:32px!important}
.ticket-chat-drawer .drawer-actions{flex:0 0 auto!important;position:sticky!important;bottom:0!important;margin-top:0!important;background:#fff!important;z-index:50!important}
.ticket-chat-drawer.ticket-chat-mode-fullscreen .quick-reply.drawer-compose textarea{height:160px!important;min-height:130px!important}
.ticket-chat-drawer.ticket-chat-mode-fullscreen .drawer-conversation{min-height:300px!important}
@media(max-height:820px){
 .ticket-chat-drawer>.assigned-box{display:none!important}
 .ticket-chat-drawer .preview-meta-row{margin-top:3px!important;margin-bottom:3px!important;padding-top:4px!important;padding-bottom:4px!important}
 .ticket-chat-drawer>[data-drawer-panel="conversation"]{min-height:190px!important}
 .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:105px!important;min-height:90px!important}
}
@media(max-height:700px){
 .ticket-chat-drawer .preview-meta-row{display:none!important}
 .ticket-chat-drawer>[data-drawer-panel="conversation"]{min-height:170px!important}
 .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:90px!important;min-height:78px!important}
}
@media(max-width:700px){
 .ticket-chat-drawer .reply-tools-row{grid-template-columns:1fr!important}
 .ticket-chat-drawer .time-worked-box,.ticket-chat-drawer .canned-select-box{width:100%!important}
 .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:120px!important;min-height:100px!important}
}

/* v51 — admin_5 base: use spare vertical space for the reply composer */
.ticket-chat-drawer>[data-drawer-panel="conversation"]{
  flex:1 1 38%!important;
  min-height:150px!important;
}
.ticket-chat-drawer .drawer-conversation{
  min-height:0!important;
  overflow-y:auto!important;
}
.ticket-chat-drawer .quick-reply.drawer-compose{
  flex:0 0 auto!important;
  padding:0 12px 7px!important;
}
.ticket-chat-drawer .reply-tools-row{
  grid-template-columns:145px minmax(0,1fr)!important;
  gap:6px!important;
  margin:4px 0 6px!important;
}
.ticket-chat-drawer .time-worked-box,
.ticket-chat-drawer .canned-select-box{
  height:32px!important;
  min-height:32px!important;
}
.ticket-chat-drawer .quick-reply.drawer-compose textarea{
  box-sizing:border-box!important;
  width:100%!important;
  height:clamp(170px,25dvh,300px)!important;
  min-height:170px!important;
  max-height:34dvh!important;
  overflow-y:auto!important;
  resize:vertical!important;
  line-height:1.55!important;
  font-size:15px!important;
}
.ticket-chat-drawer.ticket-chat-mode-fullscreen .quick-reply.drawer-compose textarea{
  height:clamp(220px,32dvh,420px)!important;
  min-height:220px!important;
  max-height:44dvh!important;
}
@media(max-height:820px){
  .ticket-chat-drawer>[data-drawer-panel="conversation"]{min-height:130px!important;flex-basis:auto!important}
  .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:clamp(150px,25dvh,220px)!important;min-height:150px!important;max-height:31dvh!important}
}
@media(max-height:700px){
  .ticket-chat-drawer>[data-drawer-panel="conversation"]{min-height:105px!important;flex-basis:auto!important}
  .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:clamp(125px,24dvh,185px)!important;min-height:125px!important;max-height:29dvh!important}
}
@media(max-width:700px){
  .ticket-chat-drawer .reply-tools-row{grid-template-columns:1fr!important}
  .ticket-chat-drawer .quick-reply.drawer-compose textarea{height:clamp(150px,25dvh,240px)!important;min-height:150px!important;max-height:32dvh!important}
}

/* v53 ticket workflow, docked chat, attachment preview and canned colors */
.tickets-top-search-hidden{visibility:hidden;pointer-events:none}
.admin-page-tickets .tickets-page-head{gap:16px;flex-wrap:wrap}
.admin-page-tickets .ticket-inline-search{min-width:280px}
.profile-canned-item{border-left:6px solid var(--canned-color,#0f5ed7)!important}.profile-canned-item summary strong{color:var(--canned-color,#0f5ed7)}.canned-color-input{width:58px;height:38px;padding:2px;border:1px solid #ccd8e5;border-radius:8px;background:#fff}.canned-select-box select{border-left:5px solid var(--selected-canned-color,#0f5ed7)!important}
.ticket-chat-drawer,.ticket-chat-drawer .conversation-item p,.ticket-chat-drawer textarea,.ticket-chat-drawer select{font-size:15px!important}.ticket-chat-drawer .conv-head strong{font-size:14.5px!important}.ticket-chat-drawer .conv-head time{font-size:12px!important}
@media(min-width:1101px){
 body.admin-page-tickets:has(.ticket-chat-mode-corner) .ticket-drawer-backdrop{display:none!important}
 body.admin-page-tickets:has(.ticket-chat-mode-corner) .admin-main{padding-right:510px!important;transition:padding-right .2s ease}
 body.admin-page-tickets .ticket-chat-mode-corner{width:500px!important;box-shadow:none!important;border-left:1px solid #dce6f0!important;animation:none!important}
 body.admin-page-tickets:has(.ticket-chat-mode-corner) .admin-content{max-width:none!important}
}
@media(max-width:1100px){.tickets-top-search-hidden{display:none!important}}

/* v54: persistent docked corner workspace; never floats over the ticket list/menu */
@media(min-width:1101px){
 body.admin-page-tickets:has(.ticket-chat-mode-corner) .admin-main{padding-right:540px!important}
 body.admin-page-tickets .ticket-chat-drawer.ticket-chat-mode-corner{position:fixed!important;top:0!important;right:0!important;bottom:0!important;left:auto!important;width:540px!important;height:100dvh!important;max-height:none!important;border-radius:0!important;box-shadow:none!important;border-left:1px solid #dce6f0!important;z-index:35!important}
 body.admin-page-tickets:has(.ticket-chat-mode-corner) .ticket-drawer-backdrop{display:none!important}
}
.ticket-inline-search{display:flex!important}


/* v55: fullscreen chat is a docked workspace too; admission formatting is user-controlled */
@media(min-width:1101px){
  body.admin-page-tickets:has(.ticket-chat-mode-fullscreen) .ticket-drawer-backdrop{display:none!important}
  body.admin-page-tickets .ticket-chat-drawer.ticket-chat-mode-fullscreen{
    position:fixed!important;
    left:286px!important;
    right:0!important;
    top:0!important;
    bottom:0!important;
    width:auto!important;
    height:100dvh!important;
    max-width:none!important;
    max-height:none!important;
    border-radius:0!important;
    border-left:1px solid #dce6f0!important;
    box-shadow:none!important;
    animation:none!important;
    z-index:35!important;
  }
}
@media(max-width:1100px) and (min-width:901px){
  body.admin-page-tickets:has(.ticket-chat-mode-fullscreen) .ticket-drawer-backdrop{display:none!important}
  body.admin-page-tickets .ticket-chat-drawer.ticket-chat-mode-fullscreen{left:276px!important;right:0!important;top:0!important;bottom:0!important;width:auto!important;height:100dvh!important;box-shadow:none!important;animation:none!important;border-radius:0!important}
}


/* v56: reliable docked chat workspace without :has(); sidebar remains usable */
@media (min-width:1101px){
  body.admin-page-tickets.ticket-workspace-corner .ticket-drawer-backdrop,
  body.admin-page-tickets.ticket-workspace-fullscreen .ticket-drawer-backdrop{display:none!important}

  body.admin-page-tickets.ticket-workspace-corner .admin-main{padding-right:540px!important}
  body.admin-page-tickets.ticket-workspace-corner .ticket-chat-drawer.ticket-chat-mode-corner{
    position:fixed!important;left:auto!important;right:0!important;top:0!important;bottom:0!important;
    width:540px!important;height:100dvh!important;max-width:none!important;max-height:none!important;
    border-radius:0!important;box-shadow:none!important;border-left:1px solid #dce6f0!important;
    transform:none!important;animation:none!important;z-index:35!important
  }

  body.admin-page-tickets.ticket-workspace-fullscreen .admin-main{padding-right:0!important}
  body.admin-page-tickets.ticket-workspace-fullscreen .ticket-chat-drawer.ticket-chat-mode-fullscreen{
    position:fixed!important;left:300px!important;right:0!important;top:0!important;bottom:0!important;
    width:auto!important;height:100dvh!important;max-width:none!important;max-height:none!important;
    margin:0!important;border-radius:0!important;box-shadow:none!important;border-left:1px solid #dce6f0!important;
    transform:none!important;animation:none!important;z-index:35!important
  }
}
@media (min-width:901px) and (max-width:1100px){
  body.admin-page-tickets.ticket-workspace-fullscreen .ticket-drawer-backdrop{display:none!important}
  body.admin-page-tickets.ticket-workspace-fullscreen .ticket-chat-drawer.ticket-chat-mode-fullscreen{
    position:fixed!important;left:276px!important;right:0!important;top:0!important;bottom:0!important;
    width:auto!important;height:100dvh!important;max-width:none!important;max-height:none!important;
    margin:0!important;border-radius:0!important;box-shadow:none!important;transform:none!important;animation:none!important;z-index:35!important
  }
}

/* v58: support-area search placement and usable inline reply editor */
.support-area-search{max-width:none!important;margin:0 0 24px!important;border:1px solid #dbe5ef;box-shadow:0 8px 22px rgba(21,66,125,.08)!important}
.reply-edit-form{width:100%;margin-top:10px}
.reply-edit-form textarea{display:block;width:100%!important;min-width:100%!important;max-width:100%!important;min-height:145px!important;height:145px;box-sizing:border-box;padding:12px 14px;border:1px solid #b9c8d8;border-radius:9px;background:#fff;font:inherit;line-height:1.5;resize:vertical;overflow-y:auto}
.reply-edit-form>div{display:flex;gap:8px;align-items:center;margin-top:9px;flex-wrap:wrap}
.conversation-item>div{min-width:0;width:100%}
@media(max-width:620px){.support-area-search{margin-bottom:18px!important}.reply-edit-form textarea{min-height:130px!important}}

/* v60 — make user profile photos visible to other staff across ticket ownership and conversations */
.conv-avatar.has-photo,.agent-photo.has-photo,.message-author-avatar.has-photo{overflow:hidden!important;padding:0!important;background:#dce8f6!important}.conv-avatar.has-photo img,.agent-photo.has-photo img,.message-author-avatar.has-photo img{width:100%;height:100%;object-fit:cover;display:block;border-radius:50%}.message-author-avatar{width:30px;height:30px;border-radius:50%;display:inline-grid;place-items:center;flex:0 0 30px;margin-right:8px;vertical-align:middle}.message-head{display:flex;align-items:center;gap:6px}.message-head>span:last-child{margin-left:auto}

/* v61 — profile photos are avatar/icon-only and always scale inside the existing icon */
.user-avatar.has-photo,.top-avatar.has-photo,.mini-avatar.has-photo,.agent-avatar.has-photo,.agent-photo.has-photo,.conv-avatar.has-photo,.message-author-avatar.has-photo,.activity-avatar.has-photo,.large-avatar.has-photo{
  overflow:hidden!important;
  padding:0!important;
  border-radius:50%!important;
  flex-shrink:0!important;
}
.user-avatar.has-photo>img,.top-avatar.has-photo>img,.mini-avatar.has-photo>img,.agent-avatar.has-photo>img,.agent-photo.has-photo>img,.conv-avatar.has-photo>img,.message-author-avatar.has-photo>img,.activity-avatar.has-photo>img,.large-avatar.has-photo>img{
  width:100%!important;
  height:100%!important;
  max-width:100%!important;
  max-height:100%!important;
  display:block!important;
  object-fit:cover!important;
  object-position:center center!important;
  border-radius:inherit!important;
}
/* v62 Information Collection Forms */
.form-module-grid{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.8fr);gap:18px;align-items:start}.builder-add-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;align-items:end}.info-form-page{background:#f5f7fb;min-height:65vh}.info-form-card{max-width:820px;margin:0 auto}.info-form-head{border-bottom:1px solid #e5e7eb;margin:-4px -4px 24px;padding:4px 4px 20px}.info-form-head>span{font-size:12px;text-transform:uppercase;font-weight:800;letter-spacing:.08em;color:var(--brand-primary)}.info-form-head h1{margin:6px 0 8px}.info-form-card .form-group{margin-bottom:20px}.info-form-card textarea.form-control{min-height:120px}.form-choice-list{display:grid;gap:9px;padding:8px 0}.form-choice-list label{display:flex;gap:9px;align-items:center}.form-success-card{max-width:650px;margin:40px auto;text-align:center}.response-filter{display:grid;grid-template-columns:minmax(260px,1fr) 180px 180px auto;gap:10px;margin-bottom:16px}.info-forms-heading{margin-top:30px}.info-form-card-home .reference-support-icon{font-size:36px;text-decoration:none}.admin-page-form_responses .table-wrap{max-height:68vh;overflow:auto}.admin-page-form_responses .table thead th{position:sticky;top:0;background:#fff;z-index:2;white-space:nowrap}.admin-page-form_responses .table td{max-width:320px;white-space:normal}
@media(max-width:900px){.form-module-grid,.builder-add-grid,.response-filter{grid-template-columns:1fr}}


/* v63 targeted helpdesk patch: modern Form Builder + rich canned responses */
.modern-form-builder-shell{display:grid;grid-template-columns:300px minmax(0,1fr);gap:18px;align-items:start}.form-builder-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px}.builder-eyebrow{display:block;color:var(--brand-primary);font-weight:800;font-size:11px;text-transform:uppercase;letter-spacing:.1em;margin-bottom:4px}.builder-head-actions{display:flex;gap:8px;flex-wrap:wrap}.form-builder-sidebar{padding:0;overflow:hidden;position:sticky;top:14px}.builder-panel-head{padding:15px 16px;border-bottom:1px solid #e6edf5;display:flex;justify-content:space-between;align-items:center}.builder-panel-head strong,.builder-panel-head span{display:block}.builder-panel-head span{font-size:11px;color:var(--muted);margin-top:2px}.builder-new-link{font-size:12px;font-weight:800}.builder-form-list{max-height:70vh;overflow:auto}.builder-form-list-item{display:flex;gap:10px;padding:13px 14px;border-bottom:1px solid #edf2f7;color:inherit}.builder-form-list-item:hover,.builder-form-list-item.active{background:#f4f8fe}.builder-form-list-item.active{box-shadow:inset 3px 0 var(--brand-primary)}.builder-form-icon{width:34px;height:34px;border-radius:9px;background:#eaf3ff;color:var(--brand-primary);display:grid;place-items:center;flex:0 0 34px;font-weight:900}.builder-form-copy{min-width:0}.builder-form-copy strong,.builder-form-copy small,.builder-form-copy em{display:block}.builder-form-copy strong{font-size:13px}.builder-form-copy small{font-size:11px;color:var(--muted);margin:3px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.builder-form-copy em{font-size:10px;color:#6c8096;font-style:normal}.builder-form-copy em i{display:inline-block;width:6px;height:6px;border-radius:50%;background:#9aa9b8;margin-right:5px}.builder-form-copy em i.on{background:#16a36a}.form-builder-main{display:grid;gap:18px}.builder-settings-card,.builder-fields-card{padding:18px}.builder-section-title{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:18px}.builder-section-title>div{display:flex;align-items:center;gap:11px}.builder-section-title h2{margin:0;font-size:18px}.builder-section-title p{margin:3px 0 0;color:var(--muted);font-size:12px}.builder-step{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;background:var(--brand-primary);color:#fff;font-weight:900}.modern-form-settings{display:grid;grid-template-columns:1fr 1fr;gap:14px}.modern-form-settings .form-group{margin:0}.modern-form-settings .full{grid-column:1/-1}.builder-title-input{font-size:16px;font-weight:700}.builder-toggle-row{display:grid;grid-template-columns:1fr 1fr;gap:10px}.builder-toggle{display:grid;grid-template-columns:auto 1fr;gap:10px;align-items:center;border:1px solid #dfe7f1;border-radius:10px;padding:12px;background:#fbfdff;cursor:pointer}.builder-toggle input{position:absolute;opacity:0}.builder-toggle>span{width:38px;height:22px;background:#c8d3df;border-radius:999px;position:relative;transition:.18s}.builder-toggle>span:after{content:"";position:absolute;width:16px;height:16px;left:3px;top:3px;border-radius:50%;background:#fff;box-shadow:0 1px 3px #65798d55;transition:.18s}.builder-toggle input:checked+span{background:var(--brand-primary)}.builder-toggle input:checked+span:after{transform:translateX(16px)}.builder-toggle div strong,.builder-toggle div small{display:block}.builder-toggle div strong{font-size:12px}.builder-toggle div small{font-size:10px;color:var(--muted);margin-top:2px}.builder-save-row{display:flex;justify-content:flex-end;padding-top:2px}.builder-field-count{font-size:11px;color:var(--muted);font-weight:700}.builder-field-list{display:grid;gap:9px}.builder-field-card{display:grid;grid-template-columns:34px 1fr;gap:10px;border:1px solid #e0e8f1;border-radius:11px;padding:12px;background:#fff}.builder-field-card:hover{border-color:#bed3eb;box-shadow:0 5px 16px rgba(30,75,125,.06)}.builder-field-number{width:30px;height:30px;border-radius:8px;background:#eff5fb;color:#4d6782;display:grid;place-items:center;font-weight:800;font-size:12px}.builder-field-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.builder-field-heading strong,.builder-field-heading span{display:block}.builder-field-heading strong{font-size:13px}.builder-field-heading span{font-size:10px;color:var(--muted);margin-top:2px}.builder-remove-form{margin:0}.builder-remove-btn{border:0;background:#fff1f2;color:#b4232c;width:28px;height:28px;border-radius:8px;font-size:18px;cursor:pointer}.builder-field-meta{font-size:11px;color:#5b7086;margin-top:6px}.builder-field-meta span{font-weight:800;margin-right:5px}.builder-option-preview{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}.builder-option-preview span{border:1px solid #dce6f0;border-radius:999px;padding:4px 7px;font-size:10px;background:#f8fbfe;color:#51687e}.builder-empty-state,.builder-start-card{text-align:center;padding:34px 18px}.builder-empty-state>span,.builder-start-card>span{width:52px;height:52px;border-radius:14px;background:#edf5ff;color:var(--brand-primary);display:grid;place-items:center;margin:0 auto 10px;font-size:24px}.builder-empty-state strong{display:block}.builder-empty-state p,.builder-start-card p{color:var(--muted);margin:5px 0}.builder-add-panel{margin-top:16px;padding:16px;border:1px solid #dbe7f3;border-radius:12px;background:#f8fbff}.builder-add-heading{margin-bottom:12px}.builder-add-heading strong,.builder-add-heading span{display:block}.builder-add-heading strong{font-size:14px}.builder-add-heading span{font-size:11px;color:var(--muted);margin-top:2px}.builder-add-grid{display:grid;grid-template-columns:1.35fr .65fr;gap:12px;align-items:end}.builder-add-grid .form-group{margin:0}.builder-add-grid .builder-label-field{grid-column:1/2}.builder-add-grid [data-builder-options-wrap]{grid-column:1/-1}.builder-required-check{display:flex;align-items:center;gap:7px;font-size:12px;font-weight:700;min-height:42px}.builder-add-actions{display:flex;justify-content:flex-end;margin-top:12px}
.canned-rich-editor,.reply-rich-editor{border:1px solid #cfdbe8;border-radius:9px;background:#fff;overflow:hidden}.rich-editor-toolbar{display:flex;align-items:center;gap:5px;padding:6px 7px;border-bottom:1px solid #e3eaf2;background:#f8fafc}.rich-editor-toolbar button{border:1px solid #d7e1ec;background:#fff;border-radius:6px;min-width:30px;height:28px;padding:0 8px;font-size:11px;cursor:pointer;color:#33485d}.rich-editor-toolbar button:hover{background:#eef5fd;border-color:#bcd1e8}.rich-editor-toolbar mark{background:#fff09a;padding:1px 3px}.rich-editor-surface{min-height:130px;padding:12px 13px;outline:0;line-height:1.5;font-size:13px;overflow:auto}.rich-editor-surface:focus{box-shadow:inset 0 0 0 2px rgba(31,111,214,.08)}.rich-editor-surface mark,.conversation-message-body mark{background:#fff09a;padding:0 .12em}.reply-rich-editor{margin:0 12px 7px}.reply-rich-surface{min-height:105px;max-height:32vh}.reply-rich-surface:empty:before{content:attr(data-placeholder);color:#8a9aad;pointer-events:none}.conversation-message-body{margin:6px 0 0;line-height:1.5;color:#34495e;overflow-wrap:anywhere}.conversation-message-body p{margin:.35em 0!important}.conversation-message-body ul,.conversation-message-body ol{padding-left:20px;margin:.4em 0}.ticket-chat-drawer.ticket-chat-mode-fullscreen .reply-edit-form{position:relative;z-index:2;background:#fff;border:1px solid #d7e2ee;border-radius:10px;padding:10px;margin:10px 0}.ticket-chat-drawer.ticket-chat-mode-fullscreen .reply-edit-form>div{position:sticky;bottom:0;background:#fff;padding:8px 0 1px;z-index:3}.ticket-chat-drawer.ticket-chat-mode-fullscreen .reply-edit-form button{pointer-events:auto!important;position:relative;z-index:4}.drawer-close-row{display:none!important}
@media(max-width:1000px){.modern-form-builder-shell{grid-template-columns:1fr}.form-builder-sidebar{position:static}.builder-form-list{max-height:320px}.modern-form-settings,.builder-toggle-row{grid-template-columns:1fr}.builder-add-grid{grid-template-columns:1fr}.builder-add-grid .builder-label-field,.builder-add-grid [data-builder-options-wrap]{grid-column:auto}.form-builder-page-head{align-items:flex-start;flex-direction:column}}
@media(max-width:620px){.builder-head-actions{width:100%}.builder-head-actions .btn{flex:1}.builder-settings-card,.builder-fields-card{padding:13px}.builder-section-title{align-items:flex-start}.reply-rich-editor{margin:0 10px 7px}.rich-editor-toolbar{flex-wrap:wrap}}

/* v71 — render each conversation reply as one continuous bubble */
.conversation-item .conversation-message-body{
  display:block!important;
  width:100%!important;
  box-sizing:border-box!important;
  padding:10px 12px!important;
  border-radius:8px!important;
  background:#f1f4f8!important;
  color:#263e5e!important;
  font-size:inherit!important;
  line-height:1.55!important;
}
.conversation-item.staff-msg .conversation-message-body{
  background:#e7f1ff!important;
}
.conversation-item.note-msg .conversation-message-body{
  background:#fff4d9!important;
  color:#6e4b00!important;
}
.conversation-item .conversation-message-body p,
.conversation-item.staff-msg .conversation-message-body p,
.conversation-item.customer-msg .conversation-message-body p,
.conversation-item.note-msg .conversation-message-body p{
  background:transparent!important;
  border:0!important;
  border-radius:0!important;
  padding:0!important;
  margin:0 0 .72em!important;
  box-shadow:none!important;
  color:inherit!important;
  font-size:inherit!important;
  line-height:inherit!important;
}
.conversation-item .conversation-message-body p:last-child{
  margin-bottom:0!important;
}
.conversation-item .conversation-message-body br{
  line-height:inherit!important;
}


/* v72 — every sent reply is exactly one bubble; inner rich-text blocks never create their own bubbles */
.ticket-chat-drawer .conversation-message-body{
  display:block!important;
  width:100%!important;
  margin:6px 0 0!important;
  padding:0!important;
  background:transparent!important;
  border:0!important;
  border-radius:0!important;
  box-shadow:none!important;
}
.ticket-chat-drawer .conversation-message-bubble{
  display:block!important;
  width:100%!important;
  box-sizing:border-box!important;
  padding:11px 13px!important;
  border-radius:8px!important;
  background:#f1f4f8!important;
  color:#263e5e!important;
  line-height:1.55!important;
  overflow-wrap:anywhere!important;
}
.ticket-chat-drawer .staff-msg .conversation-message-bubble{
  background:#e7f1ff!important;
}
.ticket-chat-drawer .note-msg .conversation-message-bubble{
  background:#fff4d9!important;
  color:#6e4b00!important;
}
.ticket-chat-drawer .conversation-message-bubble p,
.ticket-chat-drawer .conversation-message-bubble ul,
.ticket-chat-drawer .conversation-message-bubble ol,
.ticket-chat-drawer .conversation-message-bubble li,
.ticket-chat-drawer .conversation-message-bubble blockquote,
.ticket-chat-drawer .conversation-message-bubble pre,
.ticket-chat-drawer .conversation-message-bubble span,
.ticket-chat-drawer .conversation-message-bubble strong,
.ticket-chat-drawer .conversation-message-bubble b,
.ticket-chat-drawer .conversation-message-bubble em,
.ticket-chat-drawer .conversation-message-bubble i{
  background:transparent!important;
  border:0!important;
  border-radius:0!important;
  box-shadow:none!important;
  color:inherit!important;
}
.ticket-chat-drawer .conversation-message-bubble p{
  padding:0!important;
  margin:0 0 .72em!important;
  font-size:inherit!important;
  line-height:inherit!important;
}
.ticket-chat-drawer .conversation-message-bubble p:last-child{margin-bottom:0!important}
.ticket-chat-drawer .conversation-message-bubble ul,
.ticket-chat-drawer .conversation-message-bubble ol{margin:.35em 0 .7em!important;padding-left:1.35em!important}
.ticket-chat-drawer .conversation-message-bubble li{padding:0!important;margin:.18em 0!important}
.ticket-chat-drawer .conversation-message-bubble mark{background:#fff09a!important;color:inherit!important;padding:0 .12em!important}


/* v73 — clean reply composer: formatting controls belong only to canned-response management.
   Keep synchronization fields genuinely hidden even when legacy textarea rules use !important. */
.ticket-chat-drawer .reply-rich-editor-clean .reply-rich-surface{
  border:0!important;
  border-radius:9px!important;
  margin:0!important;
}
.ticket-chat-drawer [data-reply-textarea],
.ticket-chat-drawer [data-reply-html]{
  display:none!important;
  visibility:hidden!important;
  position:absolute!important;
  width:0!important;
  height:0!important;
  min-width:0!important;
  min-height:0!important;
  padding:0!important;
  margin:0!important;
  border:0!important;
  overflow:hidden!important;
  pointer-events:none!important;
}
.ticket-chat-drawer .reply-rich-toolbar{display:none!important;}


/* v74 — preserve formatting during reply edits, restore composer height, and show full customer ticket text */
.ticket-chat-drawer .reply-rich-editor-clean .reply-rich-surface{
  min-height:150px!important;
  height:auto!important;
  max-height:38vh!important;
  overflow-y:auto!important;
  padding:13px 14px!important;
  font-size:14px!important;
  line-height:1.55!important;
}
.ticket-chat-drawer.ticket-chat-mode-fullscreen .reply-rich-editor-clean .reply-rich-surface{
  min-height:180px!important;
  max-height:42vh!important;
}
.ticket-chat-drawer .customer-ticket-full-text{
  white-space:normal!important;
  overflow:visible!important;
  text-overflow:clip!important;
  display:block!important;
  max-height:none!important;
  -webkit-line-clamp:unset!important;
  -webkit-box-orient:initial!important;
}
.ticket-chat-drawer .reply-edit-rich{
  border:1px solid #cfdbe8!important;
  border-radius:9px!important;
  background:#fff!important;
  overflow:hidden!important;
}
.ticket-chat-drawer .reply-edit-rich-surface{
  min-height:145px!important;
  max-height:42vh!important;
  overflow-y:auto!important;
  padding:12px 13px!important;
  outline:0!important;
  line-height:1.55!important;
  font-size:14px!important;
  color:#294361!important;
  background:#fff!important;
}
.ticket-chat-drawer .reply-edit-rich-surface:focus{
  box-shadow:inset 0 0 0 2px rgba(31,111,214,.08)!important;
}
.ticket-chat-drawer .reply-edit-form [data-edit-plain],
.ticket-chat-drawer .reply-edit-form [data-edit-html]{
  display:none!important;
  visibility:hidden!important;
  position:absolute!important;
  width:0!important;
  height:0!important;
  min-width:0!important;
  min-height:0!important;
  padding:0!important;
  margin:0!important;
  border:0!important;
  overflow:hidden!important;
  pointer-events:none!important;
}
@media(max-width:700px){
  .ticket-chat-drawer .reply-rich-editor-clean .reply-rich-surface{min-height:135px!important;max-height:34vh!important}
  .ticket-chat-drawer .reply-edit-rich-surface{min-height:130px!important;max-height:36vh!important}
}


/* v75 — balanced ticket workspace, consistent corner/fullscreen chat, readable modals and canned replies */
.workspace-modal-card{font-size:14px!important;line-height:1.45!important}
.workspace-modal-head h3{font-size:18px!important;line-height:1.25!important;margin:0!important}
.workspace-modal-head p{font-size:13px!important;line-height:1.4!important;margin:3px 0 0!important;color:#6b7d91!important}
.workspace-modal-form,.workspace-modal-form label,.modal-field label{font-size:13.5px!important}
.workspace-modal-form select,.workspace-modal-form input,.workspace-modal-form textarea{font-size:14px!important;min-height:42px!important}
.modal-summary strong{font-size:13.5px!important}.modal-summary small{font-size:12.5px!important;line-height:1.45!important}
.modal-actions button{font-size:13.5px!important;min-height:40px!important;padding:0 16px!important}

/* One typography system for both ticket chat modes. */
.ticket-chat-drawer.ticket-chat-mode-corner,
.ticket-chat-drawer.ticket-chat-mode-fullscreen{font-size:14px!important}
.ticket-chat-drawer .drawer-tabs button,.ticket-chat-drawer .reply-tabs button{font-size:13.5px!important}
.ticket-chat-drawer .reply-tools-row{align-items:stretch!important;gap:10px!important}
.ticket-chat-drawer .time-worked-box,.ticket-chat-drawer .canned-select-box{min-height:44px!important;font-size:13px!important}
.ticket-chat-drawer .canned-select-box select{font-size:13.5px!important;min-width:0!important;width:100%!important}
.ticket-chat-drawer .reply-rich-editor-clean{width:auto!important;margin:0 12px 8px!important}
.ticket-chat-drawer .reply-rich-editor-clean .reply-rich-surface{min-height:150px!important;max-height:36vh!important;font-size:14px!important;line-height:1.55!important;padding:14px!important}
.ticket-chat-drawer.ticket-chat-mode-fullscreen .reply-rich-editor-clean .reply-rich-surface,
.ticket-chat-drawer.ticket-chat-mode-corner .reply-rich-editor-clean .reply-rich-surface{min-height:150px!important;max-height:36vh!important}
.ticket-chat-drawer .reply-edit-form{position:relative!important;z-index:2!important;background:#fff!important;border:1px solid #d7e2ee!important;border-radius:10px!important;padding:10px!important;margin:10px 0!important}
.ticket-chat-drawer .reply-edit-form [data-edit-rich-surface]{min-height:120px!important;font-size:14px!important;line-height:1.55!important}
.ticket-chat-drawer .reply-edit-form>div:last-child{display:flex!important;gap:8px!important;align-items:center!important;flex-wrap:wrap!important}

/* Rich/canned content must wrap cleanly and never visually overlap. */
.canned-rich-editor .rich-editor-surface,.canned-profile-card [data-canned-editor]{line-height:1.6!important;font-size:14px!important;overflow-wrap:anywhere!important;word-break:normal!important;white-space:normal!important}
.canned-rich-editor .rich-editor-surface p,.canned-profile-card [data-canned-editor] p{margin:.55em 0!important;line-height:1.6!important}
.canned-rich-editor .rich-editor-surface p:first-child,.canned-profile-card [data-canned-editor] p:first-child{margin-top:0!important}
.canned-rich-editor .rich-editor-surface p:last-child,.canned-profile-card [data-canned-editor] p:last-child{margin-bottom:0!important}
.conversation-message-body,.agent-reply-bubble,.conversation-message-body *{overflow-wrap:anywhere!important}
.conversation-message-body p,.agent-reply-bubble p{margin:.48em 0!important;line-height:1.55!important;background:transparent!important;box-shadow:none!important}

/* Keep customer-facing assignment anonymous if a public tracking template contains an assignee row. */
.public-body .ticket-assignee-name,.public-body .assigned-agent-name,.public-body [data-public-assignee-name]{display:none!important}

/* Agent email control alignment. */
.agent-email-help{margin:-4px 0 12px 2px!important}.agent-table .mini-toggle{white-space:nowrap!important}
@media(max-width:900px){.workspace-modal-card{font-size:14px!important}.ticket-chat-drawer .reply-tools-row{grid-template-columns:1fr!important}.ticket-chat-drawer .reply-rich-editor-clean .reply-rich-surface{min-height:135px!important}}